My fiance and I enjoyed our stay at this hotel. It is a popular spot for weddings and had a nice restaurant with happy hour. Every day, they offer complimentary fruit infused water which is delicious!
The staff is very nice, but seem restricted in what they can do. For example, we arrived 13 minutes before check in and we were told we were too early and could not check in yet. The valet wouldn't even take our car. The folks working at the reservation desk explained that they have no flexibility when it comes to this. We also were not allowed to have a late checkout.
Also, I had to call billing today because I was charged for my stay twice -once through Orbitz's website and once through the hotel. People at the front desk should know not to charge cards if third party companies were used for payment.
Finally, the hotel is not walking distance to the beach. I would recommend that the hotel set up a shuttle service to make beach and town access more convenient.
Nevertheless, we would stay here again because we feel confident that the hotel is willing to take feedback and get better at what they do to provide better services to their customersMore