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“Check in Clerk was unprofessional but hotel is ok” 3 of 5 bubbles
Review of BEST WESTERN PLUS Manhattan Beach Hotel

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BEST WESTERN PLUS Manhattan Beach Hotel
Ranked #5 of 9 Hotels in Manhattan Beach
Certificate of Excellence
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Check in Clerk was unprofessional but hotel is ok”
3 of 5 bubbles Reviewed August 19, 2013

Stayed here on August 4th for 1 night. Check-in was just ok, the clerk had a weird attitude like we were inconveniencing her. We checked in 1:30pm and she sent us away and asked us to come back at 2:30pm. I wanted to goto Target anyway so I was ok with this but I thought it was unprofessional since she didnt offer us to leave our luggage. What is this a Motel 6??

I was a little weary of the free underground parking, although nothing happened, its isolated and if I was a single female, I would be extra cautious.

The room was fine, clean and had kitchen, everything was good. The checkout clerk was fine so a mixed review. Location is good, Target down the street and Manhattan Beach a few minutes drive away. Breakfast was good, coffee, bacon, toast, cereal, Newspaper..
So apart from the lousy Check-in experience, everything else was fine.

  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Radeon888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HawthornSuitesMB, Manager at BEST WESTERN PLUS Manhattan Beach Hotel, responded to this review, August 22, 2013
Thank you for taking the time to share you experience with us. We greatly value your input and are constantly looking for ways to improve our guest’s experience. I would like to apologize for the problems that you encountered during your check in. Please be assured that these problems have been addressed with the staff. I am very happy to hear that you enjoyed your guest room and our complimentary hot breakfast buffet. Here at the Hawthorn Suites we strive to provide each and every guest with a flawless comfortable stay. We look forward to welcoming you on your next trip to Manhattan Beach.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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763 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Additional Information about BEST WESTERN PLUS Manhattan Beach Hotel

Property: BEST WESTERN PLUS Manhattan Beach Hotel
Address: 1817 North Sepulveda Boulevard, Manhattan Beach, CA 90266 (Formerly Hawthorn Suites by Wyndham Manhattan Beach)
Phone Number:
Location: United States > California > Manhattan Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Manhattan Beach
#4 Family Hotel in Manhattan Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Manhattan Beach Hotel 3*
Number of rooms: 53
Official Description (provided by the hotel):
We invite you to enjoy a fresh, new hotel experience were our motto is Live Well, Sleep Easy. Situated in the heart of fashionable Manhattan Beach, our contemporary studio and one-bedroom suites offer the cozy ambiance of residential living in Southern California's relaxing beach culture. NOW WITH EVEN FASTER DOWNLOAD AND UPLOAD SPEED. EXPERIENCE THE DIFFERENCE. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Los Angeles Hotel Manhattan Beach
Hawthorn Suites Manhattan Beach
Manhattan Beach Hawthorn Suites

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