Firstly, no matter what the value or how cheap, I just ask for clean. The place is dirty and needs repair and maintenance so bad. Our room had a leak from above and the plaster was dropping and stinking from the mould. Their response...I have not seen the maintenance guy all day. This was after day two. Our room had not been cleaned after 2.5 days...their response...that is how we do things. Interesting. I called room service for an hour and all I got was an answering machine. I went for breakfast and ask for a ceramic cup because I promised myself I would not use paper in 2014-their response...ya, we ordered some but they did not come in. This was in the restaurant. The floor in our hallway was never vacuumed after NYE and all the crap all about, the furniture in the lobby is ripped and worn. The tread mill did not work, no sign nothing...their response...oh ya, no it don't work...these are verbatim quotes. Had to call security first night as there were parents and kids running and screaming up and down the hallway. In short, it is dirty, poor quality food, poor service and just people who do not care about your stay or your experience. Shocking for the area is all I can say.
- Official Description (provided by the hotel):
- Located at the entrance to Kananaskis Country and 40 minutes east of Banff. Stoney Nakoda Resort is a full service hotel,complimentary buffet breakfast,full service restaurant, sports lounge and casino. Guest rooms offer complimentary High speed internet access (Telus Optik) and 42 inch TVs. Free surface parking and space for over sized vehicles. Ask about our seasonal adventure packages ... more less
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- Also Known As:
- Stoney Nakoda Resort And Casino
- Stoney Nakoda Hotel Kananaskis Village