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“Terrible Service”
Review of Motel 6 Lost Hills

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Motel 6 Lost Hills
Ranked #1 of 2 Hotels in Lost Hills
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Terrible Service”
Reviewed March 10, 2014 via mobile

Stayed for 11 nights in February 2014. Needed a room with telephone (all rooms are claimed to have these). Phone wasn't working and wasn't repaired despite reporting fault each day. E-mails to Manager went unanswered. Reception unwilling to allow a swap to another room. Deputy manager eventually told me that phone hadn't been working for ages but that Manager didn't want cost of repairs. Had to use a mobile phone to call home to Europe instead of cheap phone card. This cost me over 100 US dollars in phone costs. Neither the Manager nor central Motel 6 management willing to deal with complaints beyond a stock reply thanking me for reporting fault etc.
Won't be staying there again!

Stayed February 2014, traveled solo
Helpful?
1 Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vagabondinnsouth, Director of Sales at Motel 6 Lost Hills, responded to this review, August 28, 2014
Dear Eric S.,

Thank you for taking your time to review our property. We appreciate all feedback from our guests. We are very sorry to hear that your stay was less than satisfactory. We are currently under new management and have had our phones as well as entire rooms renovated. We hope that if you are in the area again you will give us another opportunity to better serve you. Again, our sincerest apologies.

Thank you,
Jackie Mooers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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98 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
San Francisco, California
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 19, 2014 via mobile

First time at a motel 6 was good. Then rooms met exactly what I was looking for. Very quiet and clean. The staff was helpful and they gave me my room quickly with no problems. So overall my stay was good.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cynthiaval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vagabondinnsouth, Director of Sales at Motel 6 Lost Hills, responded to this review, February 22, 2014
Thank you for taking the time to review our property. We are very happy to hear that your stay with us was enjoyable for you. We hope to see you again in the near future!

Sincerely,
Jackie Mooers
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madera, California
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 26, 2014

I was on the road for many hours so I decided to stay here and rest. The rooms were very clean, which I loved. The desk clerks were also very sweet, I Appricated it a lot after being So tierd. I rested well. So overall I had a good stay.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Madera559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vagabondinnsouth, Director of Sales at Motel 6 Lost Hills, responded to this review, January 29, 2014
Thank you for taking the time to review our property. We appreciate your feedback! We are happy to hear that you enjoyed your stay with us and we hope to see you again in the near future.

Thank you again,
Jackie Mooers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fullerton, California, United States
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 19, 2013 via mobile

Guess I got what a paid for. Room was a nice surprise in that it had a flat screen TV, fridge and a microwave. The room was small but adequate. Amenities basic but that's what I expected. What I didn't expect was the smell. It was an overpowering disinfectant smell at first. That was replaced by a musty odor after having the air set to 69. Any higher temp the mustiness was unbearable. I was glad that the very helpful clerk gave me another blanket. The employees are great here though, very nice. She did offer to move me but I was traveling by myself and it would have been a pain to repack everything (dogs crate, bed, suitcase) and move rooms. Walls are thin so I could hear party noises and people walking by very easily. Room was clean except the floor in the bathroom. The tile looked like it had years of grunge built up on it. I noticed mouse droppings in the shower and a huge black stink bug, which I took care of quickly.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Motel6, Owner at Motel 6 Lost Hills, responded to this review, September 23, 2013
Dear Kim,
Thank you for recognizing the pleasant service you recieved from our staff. However, we sincerely apologize for the cleanliness, odor and noise issues you encountered during your recent stay. These conditions are not consistent with our standards for quality at Motel 6. Thank you for taking the time to share your feedback with us; please consider contacting our guest relations department to report your experience so we may serve you better in the future: 1-800-557-3435.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
Level 4 Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed August 26, 2013

I've stayed at a lot of Motel 6s across the country, but this one was by far the worst. My room stank, so much so that I had trouble sleeping at night when I breathed in the air. A lot of Motel 6 rooms have a certain musty smell to them, but this one was just worse than any other that I've seen. When I reported the problem to the clerk at the front desk upon checking out the next day, she just glared at me. There was no apology. She didn't say a single word.

The faucet for the bathroom sink also did not work properly. When you turned the knob to cold or hot, cold or hot water did not come out accordingly. The toilet did not flush properly. There was a ball of toilet paper that simply got stuck to the bowl and could not be flushed. The floor of the shower was peeling and the drain looked positively disgusting.

The guests at this motel also looked kind of shady. No one did anything alarming, but I did not feel safe staying here. To be fair, this is not a problem unique to this motel. Cheap motels have a tendency to attract not the most stellar clientele.

Finally, Lost Hills is also a really depressing place. There's nothing here except for a fast food joints, gas stations and dumpy motels. Just don't stay at this motel or this town.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank canyonskies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vagabondinnsouth, Director of Sales at Motel 6 Lost Hills, responded to this review, December 2, 2013
Thank you for taking the time to review our property. All feedback is greatly appreciated. At Motel 6 Lost Hills we strive to provide our customers with only the most friendly and comfortable stay as possible. We are very sorry to hear that your experience was not enjoyable. I can assure you that your issues have been addressed with our staff members and that we are currently working to prevent them in the future. We are also currently remodeling our rooms and replacing all of the carpets with hardwood flooring. We do hope that we can better serve you in the near future.

Thank you again,
Jackie Mooers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly Hills, Michigan
Level 5 Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 8, 2013

This is just in the middle of nowhere, a place to stop between LA & SF Bay Area if you can't leave LA till later in the day. Try to make it another hour or so to the Buttonwillow Motel 6 if you can. The pool here was nice, good sized, kids had a good time in it, but it's so blasted hot out here the pool is like a bathtub, similar to pools in AZ. Place seemed clean, very small rooms, great to have fridge/micro, there were a lot of very tiny (almost microsopic) bugs on the floor here, because, as usual with a Motel 6, the door is to the outside, I think it would be difficult to truly eradicate these little guys, and it's the desert, people, so it didn't really "bug" me that much. Do you want the teeny tiny harmless bugs or the major pesticide it would probably take to get rid of them? Stop, eat dinner from your cooler, sleep, move on...

Stayed July 2013, traveled with family
Helpful?
Thank KEH65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vagabondinnsouth, Director of Sales at Motel 6 Lost Hills, responded to this review, December 2, 2013
Thank you for taking the time to review our property. Your feedback is very much appreciated. We are very sorry to hear that your stay was not satisfactory. Thank you again.

Sincerest apologies,
Jackie Mooers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Casa Grande, Arizona
Level 6 Contributor
344 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed June 28, 2013

This was the next stop on the trip. Not much else around, a truck stop area. Fast food only so we ate at Denny's Rooms clean and quiet. The pool felt good after running across the Mojave on motorcycles

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 46JimH46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vagabondinnsouth, Director of Sales at Motel 6 Lost Hills, responded to this review, December 2, 2013
Thank you for taking the time to review our hotel. We appreciate your feedback and are very happy to hear that you enjoyed your stay.

Thanks again,
Jackie Mooers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Motel 6 Lost Hills

Property: Motel 6 Lost Hills
Address: 14685 Warren Street, Lost Hills, CA 93249
Location: United States > California > Lost Hills
Amenities:
Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Lost Hills
Price Range (Based on Average Rates): $
Hotel Class:2 star — Motel 6 Lost Hills 2*
Number of rooms: 105
Official Description (provided by the hotel):
Motel 6 Lost Hills CA is conveniently located off of I-5 Golden State Hwy at SR 46. The raceway park is 11 miles and golf is 15 miles. Micro-fridge units are in all modern guest rooms. Enjoy our outdoor pool and free Wi-Fi throughout the building. ... more   less 
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Also Known As:
Motel Six Lost Hills
Lost Hills Motel 6
Lost Hills Motel Six

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