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“Great staff, great stay”
Review of Toll House Hotel

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Toll House Hotel
Ranked #1 of 6 Hotels in Los Gatos
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 16, 2014 via mobile

Our family booked six rooms and spent 3 days here to attend a memorial service for a family member. In total there were 14 of us. We also had a reception after the service at the hotel for 50+ people. The staff did a great job in all aspects of our stay. Kind and caring, everyone was very helpful with the reception. The hotel is in a great location, close to shopping and lots of dining options all walking distance. The staff in the restaurant was great as well, meeting all our needs. I would highly recommend staying here.

Stayed: June 2014
Thank bill831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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926 - 932 of 1,252 reviews

Reviewed June 15, 2014

Definitely a great place to stay if you want to be within walking distance of restaurants and shops. There were many positives about our stay at Toll house. The front desk staff was very friendly. All the staff in the hotel were friendly including the restaurant people from hostess to busboys. The breakfast was excellent. Eggs were cooked perfectly and coffee was great. The location was very good. I also enjoyed the bar area with the outdoor furniture and fires.
The cons for me were that the hotel and rooms appear worn and drab. The mattresses need replacement or need to be flipped. Every morning there would be a large hole in the middle. So during the night you would roll into the middle. Everyone of our friends in the other rooms had the same complaint about the mattresses. The housekeeping was poor. They barely wiped up the counters or rinsed the bathtub. I had not yet used the shower but had emptied ice and water from my cooler and some bits of leaves came out and were in the tub. After the cleaning people came in, the tub still had the leaves in the tub so they never even rinsed the tub. Toothpaste was left smeared on the edge of the sink. They basically look like they folded the hand towels in a cute way and did nothing to wipe down the sink. The rug needed vacuuming. While I understand the hotel is old, it is really showing its age and the lack of an elevator for the workers means constantly sharing the elevator with the cleaning and maintenance crew.

Room Tip: I asked for a quiet room but my window was facing the street so make sure you don't have a room...
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  • Stayed: June 2014, traveled with friends
    • Value
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Thank miatennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel V, Front Office Manager at Toll House Hotel, responded to this reviewResponded June 16, 2014

Dear miatennins,

Thank you for being our guest and for leaving us some feedback on your recent visit. I appreciate you highlighting our friendly staff that we have here at our hotel. Your comments regarding our housekeeping will surely be followed up on and discussed with our team to ensure the standards we have in place are being met. We hope to have a chance to welcome you back in the future on your next trip to the bay area. Thank you for inspiring us and have a great week!

Best Regards,

Abel Veloz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2014

Great location and excellent service; particularly from Emily (front desk), made for a very pleasant stay.

Having flown 12hrs with a wee baby, it was wonderful to have been embraced by a team if warm helpful people.

With ample parking, it was also great to be able to meet up with local friends and stroll into the village.

Here for business it was great to be in such a family orientated neighbourhood. Although it's been really hot, we have been free to stroll around the shops and suburbs and check out all things special to this region.

Gerbers party of 3 from New Zealand

  • Stayed: June 2014
    • Value
    • Location
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Thank Gerbs76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2014

This is my 4th visit since my son moved to Los Gatos last year...I could not ask for a more perfect hotel.. The rooms have all been redone and the bed is the most comfortable bed my wife and I have every slept in....Great restaurant and bar as well. HIGHLY Recommend

Stayed: June 2014, traveled with family
Thank dbrown3659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel V, Front Office Manager at Toll House Hotel, responded to this reviewResponded June 3, 2014

Dear dbrown3659,

Thank you for taking the time to leave us feedback on your recent visit and for being our loyal guest. It means alot to our staff to come "Highly Recommended" by you and we look forward to welcoming you back on your next visit. See you soon!

Best Regards,

Abel Veloz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2014 via mobile

We had a wonderful time at the toll house. The rooms were clean and comfortable, the location was easy walking distance to "downtown", and the staff was very friendly and helpful. If you stay here please be sure to see Pam for breakfast, she will go above and beyond to insure you have the best stay possible. A+ couldn't be happier with my stay.

Stayed: May 2014, traveled as a couple
Thank Jensen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abel V, Front Office Manager at Toll House Hotel, responded to this reviewResponded June 3, 2014

Dear Jensen K,

Thank you for leaving us some wonderful feedback and highlighting our staff and the memorable service that was provided to you. We hope you can visit us again in the near future. Have a great day!

Best regards,

Abel Veloz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

Jennifer Barbosa, the Director of Special Events, is AMAZING! I had a wedding at the Toll House this past holiday weekend and couldn't be happier. I had the best experience working with Jenn, planning such a special day. She was extremely helpful before, during and after the wedding. Everyone was so happy and had so much fun, the day couldn't have run better. And, it was all due to Jenn and and her awesome event team.
I heard many compliments about the food service and entrees served that night. I will definitely be coming back for dinner and drinks in Three Degrees restaurant (I also hear they have an awesome brunch...will have to do that with the hubby).
Everything in the hotel is super clean! I was surprised to find it so, especially during a super busy holiday weekend.
After dancing ended, we were so close to the "main strip" of downtown Los Gatos, we were able to grab late-night cocktails before calling it a night.
Overall, an amazing experience working with Jenn and the Toll House Hotel staff! Will definitely consider hosting another special event at their beautiful (and perfectly located) hotel. Did I mention the fountain, twinkle lights and fire pits?! SO romantic. :-)

Room Tip: Overlook the courtyard! SO pretty at night and during the sunset. :-)
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  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank CassieDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2014

Had a group of 40 or so for a wedding weekend. Great service. Nice rooms. In town, within walking distance to restaurants and public places. Priced at market rate. Los Gatos is a wonderful destination spot. Emily at the front desk was most helpful.

Only drawback was - no coffee bar in the lobby in the morning.

Stayed: May 2014, traveled with family
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Toll House Hotel

Address: 140 S Santa Cruz Ave, Los Gatos, CA 95030-6702
Phone Number:
Location: United States > California > Los Gatos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Los Gatos
Price Range: $130 - $359 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Toll House Hotel 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Stay Charmed. Toll House is a unique fusion of the warm intimacy of a small town hotel and modern sophisticated hospitality. Situated in the heart of beautiful Los Gatos, Toll House captures the charm and ambiance of historic downtown and is only steps away from a delightfully bustling array of chic boutiques and eateries. This charming boutique hotel is a peaceful retreat at the gateway to Silicon Valley offering personalized experiences tailored to guest's individual needs and interests, from complimentary wireless high speed Internet, DVD players and movie libraries, to a full service business center and a knowledgeable concierge program. Additionally, the hotel offers signature brand elements, including Essential Elements bath and body products, high-tech efficiencies and a warm, welcoming atmosphere. Toll House is a dog friendly hotel, please note that a $75 pet fee will apply. Just off the lobby is Verge Restaurant, a place to entertain associates, celebrate old friends and perhaps meet some new ones. At every step, from cocktails in the bar to a meal under the stars, you'll find the friendliest wait staff in Los Gatos at your service. ... more   less 
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Also Known As:
Larkspur Collection Los Gatos
Toll Hotel Larkspur Collection

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