My husband and I booked this hotel after first hand recommendation and numerous reviews on Tripadvisor. I may have had overly high expectations, but I kinda do when I pay a lot for a room. We travel a lot and try not to take a single error or oddity and turn it into a bigger deal. But my experience at this hotel left me a little raw and I feel bad that I was so disappointed.
First, the hotel would not allow my husband to check in without me since the room was in my name. Luckily, I was 10 minutes behind him. Second, the first room we got was above the bar, which was fine when we checked in, but was extremely loud at night. We could not sleep. Then the breakfast staff began setting up at 6 am, which woke us up when we finally fell asleep. I complained the next morning and was told the hotel was booked and they would know later if there was anything they could do. I was not happy with the response, but they did end up moving us. Room 119 was so much quieter and we could relax. Lastly, when I checked out, there was a $300 restaurant charge to my room which was not ours. After showing the Front Desk that our dinner bill was paid by VISA and was far less than $300, proving the charge was not ours, he still would not take the charge off the bill. The restaurant called me the next day and said another women had charged her meal to our room stating we were all part of a "group". Well, I was not part of a "group", it was just me and my husband. Even though he understood I did not know the woman who billed her charge to my room, he would not take the charge off my bill. It took several conversations with the hotel to correct the issue.
Pros: Interesting grounds, good location, nice size bathroom and room, nice restaurant on property (a little pricey). Cons: rooms above the bar can be loud at night, pool is small and loud if children are around, front desk customer service could be improved
- Official Description (provided by the hotel):
- Mediterranean sophistication blends with California charm to create a hotel reminiscent of a private villa. Hotel Los Gatos, a Greystone Hotel, is nestled in historic downtown Los Gatos at the base of the Santa Cruz Mountains and a short drive from hyper-paced Silicon Valley and the soothing Santa Cruz coast. Atmospheric guestrooms capture the color and detail of a private villa. Dio Deka restaurant serves its award-winning Hellenic cuisine, and offers room service to our guests. ... more less
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