We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful staff, service, and location”
Review of Hotel Los Gatos

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Los Gatos
Ranked #2 of 6 Hotels in Los Gatos
Templeton, California
Level Contributor
53 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Wonderful staff, service, and location”
Reviewed April 25, 2013

Spent three days at this "gem" and will definately return. From the moment you arrive you are treated like you are their best customer. The location is fantastic for walking to any restaurant or store in the city. Ample parking, valet service if you chose, and under-ground and covered parking in the rear.
I made a cup of coffee with the in-room cartridge coffeemaker (good coffee too), but the cup was cracked and leaked on my computer and clothing. The staff could not have been more accomadating to assist with cleaning my laptop, offering to dry clean my clothes, and then offered me $10 in mini-bar credit. FANTASTIC customer service that is rare today...thank you again Front Desk Staff!!
I love all the nooks and sitting areas with comfortable cushioned chairs around the property. Great places to relax and even better for quiet work.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank its_Marci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 29, 2013
Dear its_Marci:

On behalf of the entire Hotel Los Gatos staff we are delighted & grateful for you taking the time to share your feedback on your recent stay with us. Your comments are the motivating fuel that keeps us inspired to make your stay memorable. Glad to hear your laptop survived. We hope to see you again in the near future. Enjoy your day.
Take care,
Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

541 reviews from our community

Traveler rating
    357
    108
    49
    17
    10
See reviews for
108
202
20
144
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • German first
  • Any
English first
New Haven, CT
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 16, 2013

This is one of my favourite hotels! Love the location, the service, the decor, the pool area, the breakfast. Fantastic. Didn't even want to write a review, because it's the best kept little secret in the silicon valley and don't want anyone else to know. Love. If you can upgrade to a suite, you won't want to leave. Ever.

Room Tip: facing courtyard/pool the nicest in my opinion.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cristinait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 18, 2013
Dear Cristinait:

Thank you so much for taking time to share your feedback on your recent visit to Hotel Los Gatos. On behalf of the entire staff we were so thrilled to read your awesome comments. This is what keeps our team inspired to make it memorable. We hope to see you again in the near future. Please stop by desk to say Hi!. Have a great day.
Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chico, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 15, 2013

We stayed at the Hotel Los Gatos for one night, with our two kids, as we were in town for a funeral. The hotel itself and the room are just beautiful; it felt like a Mediterranean villa. And this gem is right in the heart of downtown Los Gatos. I would have given it 5 stars, if not for two things: 1) there was a lot of parking lot noise when we left our windows open. We could hear people's conversations, cars pulling in and out, slamming car doors, etc. 2) the beds were full-size, not queen, which is ridiculous for two adults. It was okay for our two kids, but not for us. But more importantly, our bed was TORTUROUS. The hardest, most uncomfortable bed we've ever slept on, bar none, and we've stayed at dozens of hotels. It felt like concrete with bouncy, painful bedsprings thrown on top. The bed our kids shared was slightly less hard, but still bad. I couldn't wait for morning to come, I was so uncomfortable. In a beautiful hotel like this, at these prices, I expect a soft, luxurious, queen- or king-size bed.

Room Tip: Rooms overlooking parking lot have a lot of noise, especially if you want to leave windows open.
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
2 Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 17, 2013
Dear Amy S:
Thank you so much for taking time to share your feedback on your recent stay at Hotel Los Gatos. We value our guest candid comments and as always your feedback supports our efforts to improve on a daily basis. Thanks to your comments we placed order for new mattresses. We also measured to ensure two queens will accommodate room. We hope to see you again in the near future. Have a great day.
Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bigfork
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 10, 2013

When we stayed at this Hotel two years ago when it was still a "Joie de Vivre" hotel, we were not too excited . After learning it changed management we gave it another try - nothing really changed.

The rooms are small and dark, but clean.

Please do not have their "breakfast buffet". The food is OK, but the waiter is something else. From the moment you walk in until you leave he bombards you with personal questions. What has happened to "discreet service"?

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank labelgeabigfork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 17, 2013
Dear Labelgeabigfork:

Thank you so much for taking time out of your busy day to share your feedback on your recent stay at Hotel Los Gatos. On behalf of the entire staff we appreciate your comments. Our guest feedback is the best training tools. Have a great day.
Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, California
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 8, 2013

Nice clean hotel. Room we had was a suite which was a surprise, nice one. Two TVs, see-through fireplace, balcony, nice bed - All you need for a nice stay.

A bit of note - As often is housekeeping takes offense when you want to keep them out and will spam you with various notes and calls. Please, get a point - Keep Out sign on the handle means just that.
Shower room, as they always are, was cold and water had very little pressure.
HVAC in the room was wonky as well.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EugeneAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 10, 2013
Dear EugeneAZ:

Thank you so much for taking time ouf of your busy day to share your feedback on your recent visit to Hotel Los Gatos. We appreciate your comments - best training tools available. We do apologize for not honoring the "do not disturb". This has been addressed. We hope to see you again in the near future. Enjoy your day.

Sincerely,

Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 8, 2013

Returning time and time again to the HLG is a pleasure one looks forward to. This beautiful retreat tucked into the charming city of Los Gatos has been a much-guarded secret amongst regulars and locals. It seems, however, that the word is out as it appears occupancy in the past year or two has skyrocketed!

Each room and suite is luxuriously furnished and service is intimate and personal. There is a sense that the staff truly wants you to be comfortable and happy. You don't get the feeling they are reciting a training script- they are genuinely looking to help. This is refreshing in SV where service is usually a check box somewhere near the bottom of the priority list.

There is, without exception, no other place to stay in SV for business or personal travel. That is- if you can get a room these days!!! Book ahead.

Room Tip: Ask for a terrace or balcony so you can sit outside and enjoy the CA fresh air … most rooms have one...
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stoaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 10, 2013
Dear Stoaks:
Thank you so much for taking time out of your busy day to share your feedback on recent visit to Hotel Los Gatos. On behalf of the entire staff we are honored & enjoy reading your kind words again & again. We are flattered to have you return. That is the best compliment! You have provided priceless motivation to our TEAM and we thank you for that. Please say hi on your next visit. Enjoy your day.

Sincerely,
Linda, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado, Usa
1 review
Reviewed April 7, 2013

My recent stay at Hotel Los Gatos was outstanding. The rooms are wonderful & private, and the staff is very attentive and personal. They can make a corporate meeting or a personal Spa visit a very delightful experience. It's a Touch of Class with the outdoor fountains & gardens and the beautiful indoor decor. With an A+ restaurant on premises called Dio Deka, one can dine locally or take advantage of a variety of restaurants in the neighborhood. Hotel Los Gatos has an awesome location and provides a breath of fresh air for a weekend getaway, or a nice change of pace as a Corporate Meeting location. I look forward to my next visit!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AliciaN291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos, responded to this review, April 10, 2013
Dear AliciaN291:
Thank you so much for taking time out of your day to share your feedback on your recent visit to Hotel Los Gatos. On behalf of the entire staff we were elated to read your kind words. Best form of motivation! We hope you return in the near future.

Sincerely,
Linda,GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Los Gatos
0.4 mi away
Toll House Hotel
Toll House Hotel
#1 of 6 in Los Gatos
1,065 reviews
0.5 mi away
Best Western The Inn Of Los Gatos
4.1 mi away
The Inn at Saratoga
The Inn at Saratoga
#1 of 2 in Saratoga
145 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Los Gatos Lodge
Los Gatos Lodge
#6 of 6 in Los Gatos
230 reviews
9.1 mi away
Dolce Hayes Mansion
Dolce Hayes Mansion
#3 of 75 in San Jose
1,251 reviews
3.5 mi away
Bristol Hotel
Bristol Hotel
#3 of 9 in Campbell
156 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Los Gatos? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Los Gatos

Property: Hotel Los Gatos
Address: 210 E Main St, Los Gatos, CA 95030-6107
Phone Number:
Location: United States > California > Los Gatos
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Los Gatos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Los Gatos 4*
Number of rooms: 72
Official Description (provided by the hotel):
Mediterranean sophistication blends with California charm to create a hotel reminiscent of a private villa. Hotel Los Gatos is nestled in historic downtown Los Gatos at the base of the Santa Cruz Mountains and a short drive from hyper-paced Silicon Valley and the soothing Santa Cruz coast. Atmospheric guestrooms capture the color and detail of a private villa. Dio Deka restaurant serves its award-winning Hellenic cuisine, and offers room service to our guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, TripOnline SA, Travelocity, Orbitz, Hotwire, Ctrip TA, Priceline, Cheap Tickets and getaroom.com so you can book your Hotel Los Gatos reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing