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Hotel Los Gatos - A Greystone Hotel
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Savings alert! 31% below average rates

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Savings alert! 28% below average rates

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Reviews (632)
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Reviewed April 8, 2013

Returning time and time again to the HLG is a pleasure one looks forward to. This beautiful retreat tucked into the charming city of Los Gatos has been a much-guarded secret amongst regulars and locals. It seems, however, that the word is out as it appears occupancy in the past year or two has skyrocketed!

Each room and suite is luxuriously furnished and service is intimate and personal. There is a sense that the staff truly wants you to be comfortable and happy. You don't get the feeling they are reciting a training script- they are genuinely looking to help. This is refreshing in SV where service is usually a check box somewhere near the bottom of the priority list.

There is, without exception, no other place to stay in SV for business or personal travel. That is- if you can get a room these days!!! Book ahead.

Room Tip: Ask for a terrace or balcony so you can sit outside and enjoy the CA fresh air … most rooms have one but it is best to ask at check-in!
  • Stayed: January 2013, traveled on business
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Thank Stoaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos - A Greystone Hotel, responded to this reviewResponded April 10, 2013

Dear Stoaks:
Thank you so much for taking time out of your busy day to share your feedback on recent visit to Hotel Los Gatos. On behalf of the entire staff we are honored & enjoy reading your kind words again & again. We are flattered to have you return. That is the best compliment! You have provided priceless motivation to our TEAM and we thank you for that. Please say hi on your next visit. Enjoy your day.

Sincerely,
Linda, GM

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Reviewed April 7, 2013

My recent stay at Hotel Los Gatos was outstanding. The rooms are wonderful & private, and the staff is very attentive and personal. They can make a corporate meeting or a personal Spa visit a very delightful experience. It's a Touch of Class with the outdoor fountains & gardens and the beautiful indoor decor. With an A+ restaurant on premises called Dio Deka, one can dine locally or take advantage of a variety of restaurants in the neighborhood. Hotel Los Gatos has an awesome location and provides a breath of fresh air for a weekend getaway, or a nice change of pace as a Corporate Meeting location. I look forward to my next visit!

  • Stayed: April 2013, traveled on business
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Thank AliciaN291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos - A Greystone Hotel, responded to this reviewResponded April 10, 2013

Dear AliciaN291:
Thank you so much for taking time out of your day to share your feedback on your recent visit to Hotel Los Gatos. On behalf of the entire staff we were elated to read your kind words. Best form of motivation! We hope you return in the near future.

Sincerely,
Linda,GM

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Reviewed March 14, 2013

The property itself is very nice, located across from the high school (don't worry no noise, nice kids). Farthest from the action in town but still walkable. Spa is nice but pricey. Pool area very small, often noisy/crowded, not a great place to hang out unless you catch it near empty.

The best part of staying here is the proximity to Dio Dekka, the modern greek restaurant on the property (though not same owners). Very upscale, swinging bar scene. Very pricey.

Room Tip: Building out back is best, not main house.
  • Stayed: November 2012, traveled on business
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2  Thank William F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos - A Greystone Hotel, responded to this reviewResponded March 27, 2013

Dear WilliamF:

Thank you so much for taking time out of your busy day to share your feedback on your recent visit to Hotel Los Gatos and Dio Deka. We value your feedback and no better tool for improvements. We hope to see you again in the near future. Enjoy this lovely day.
Linda, GM

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Reviewed March 13, 2013 via mobile

Had another great stay. Staff was great, room was awesome and if I would have remembered my suite I would have been in the hot tub. Thank you for making my business trip a little more bearable. Hope to bring my family with me next trip!

  • Stayed: March 2013
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2  Thank DNordyTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos - A Greystone Hotel, responded to this reviewResponded March 27, 2013

Dear DNordyTX:

Thank you so much for taking the time out of your day to share your wonderful feedback on your recent stay at Hotel Los Gatos. We would love to have you return again & again. Your feedback is the best motivation! BTW - Austin is a very special place - one of my favorites. Enjoy your day & we hope to see you again soon.
Linda, GM

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Reviewed February 28, 2013

After staying for years in downtown San Jose decided to try something new.

Nice decoration, nice design in a Hacienda-style, SPA and garage. Big room with king size bed, big bath. Fireplace with gas and minibar, in-room safe - all fine and great.

But hotel seems to lack maintenance - the bed is very soft, bath appliances fall off, TV receiver was not working, lamp on the desk not tuned. Cleaning is very reliable and accurate, but maintenance can be improved a lot.

Breakfast is american - same small choice every day, but awesome service. Very cheap prices. Dinner is phantastic - best steak of my live (New York Strip on Charcoal, medium rare), wonderful service, very friendly staff. Great location.

With some maintenance work this hotel could be way better and a real highlight.

Room Tip: Try to get the back house to avoid all the car traffic to garage.
  • Stayed: February 2013, traveled on business
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Thank Morgennebel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelLG, General Manager at Hotel Los Gatos - A Greystone Hotel, responded to this reviewResponded March 7, 2013

Dear Morgennebel:

Thank you so much for taking the time out of your busy day to share your feedback from your recent stay at Hotel Los Gatos. We value your comments & move into action quickly. The items you mentioned have been taken care of and we thank you. We hope you will think of Hotel Los Gatos for your future travel needs. Enjoy your day.

Linda, GM

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