When I arrived at the Angeleno at 2:45 p.m., they didn't have a room for me. Check-in was at 3, but I've never arrived at 2:45 somewhere with nothing available. No problem, I figured. I'll just change, take a dip in the pool for a few minutes, and I'll be all set. I came back in at 3:15, and they told me it would be at least another 30 minutes!
I changed again (in the lobby bathroom) and went for a run, asking that they comp my first night of parking ($18) for the inconvenience. When I returned, they led me to a double room, even though I had requested a king. They immediately accommodated my request to move to another room, but when I got there I found that the TV wasn't working.
By this time, I just wanted to take a shower and relax, but I needed to get this taken care of first. I called the front desk five times before they sent someone up.
The rest of my stay was really nice, but when they slid the bill under the door at the end of my stay, they neglected to comp one night of parking as they had promised. I brought this to their attention and came back later, and then they mistakenly comp'ed all three nights of parking. Which was nice for me, but interesting that they got even this wrong (although it was in my favor).
Overall, the staff was very pleasant, but they just seemed inept. I found out the reason I wasn't able to check in on time (I wasn't the only one -- the lobby was full of travelers waiting) is because they held a staff meeting right before check-in time. Not smart.
It's a nice place and would easily get four stars if they had their act together.
- Official Description (provided by the hotel):
- Completely renovated in June 2016 Hotel Angeleno, is centrally located at the crossroads of Santa Monica, Beverly Hills, Century City and Westwood, Hotel Angeleno offers complimentary daily wifi to all guests along with stunning views of Los Angeles. Easy access to UCLA, Century City, The Getty and Skirball Center and West Hollywood. Our new affiliation with Uber allows guests to request Uber from our Front Desk and have Uber charged directly to your room. The landmark circular design sets the tone for the relaxed ambiance. Experience our We are NOT Square independent culture and sign up for our Inner Circle rewards program for more benefits and amenities including Complimentary Parking when booking direct. ... more less
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- Also Known As:
- Angeleno Hotel Los Angeles