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Reviewed November 28, 2017

Very unhappy with experience. Shower curtain was broke so when you took a shower it flooded the bathroom. TV remote barely worked. We had to take out batteries and put them back in to get them to work every time we turned the tv on. Sheets had dried blood on them. Room came with one tea pod, one decaf pod and two regular coffee pods for two people. We contacted front desk asking for more towels and coffee pods. Was told we could only have two towels and two coffee pods. Neither was ever brought up to us and when my husband went to front desk to get them. They were chatting away and the person at desk on Saturday late morning was completely rude to my husband. My husband explained what was going on with shower and he did give us our parking for free. And gave two coffee pods. Later that evening when we got back, the Saturday night evening (before 10pm shift guy) my husband asked for more coffee since we did not have maid service (our choice) and this guy was beyond RUDE. Said we are only allowed coffee that is in the room but we could buy additional for $1.50 a pod. We said we did not have maid service today and he said didnt matter. My mother lives near this hotel so we do come and visit but in the future we will pay the extra money to stay at the Marriott then stay here due to those two gentleman (Saturday late morning and Saturday early evening individuals). And that two people cannot have more then two coffee pods for their room.

Date of stay: November 2017
  • Trip type: Traveled with family
    • Value
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Review collected in partnership with this hotel
Thank Tanya C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest_Relations_2018, Guest Relations Manager at Century Park Hotel, responded to this reviewResponded November 29, 2017

lambe92,

Thank you for your feedback. We sincerely apologize for the service you received from our front desk staff at that time, which made your stay less pleasurable.Regarding the shower curtain or any inconveniences you encountered , It is of the highest importance that things like this are not missed by our housekeeping staff and mistakes like this should never be overlooked. Your comments will be shared with the hotel management for improvements and we hope you will give us the chance to welcome you back so we may ensure your visit is nothing short of excellent.

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Reviewed November 12, 2017

This hotel was undergoing a renovation, which was obvious. Nonetheless the staff was great, my room (not yet renovated) very roomy. Overall a good value in an area of Los Angeles with very hig-prices hotels.

Date of stay: November 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Julie ... W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest_Relations_2018, Guest Relations Manager at Century Park Hotel, responded to this reviewResponded November 17, 2017

ulieMeierWright,

Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient at a reasonable cost. We hope you were able to explore the area! We value our customers well and we are happy that you stayed with us! Thank you very much.

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Reviewed November 11, 2017

We actually thought we had stayed here before when we traveled to LA, but were incorrect, but that turned out to be a benefit. This nice little botique hotel is in a very. ice area just west of Century City and is easy to get to from the 405 or 10 Freeways. The rooms have been recently remodeled, and very intelligently done. I especially liked the shower, as I am 6' 2 and hate low shower heads. These also had multiple settings where the water really came out strong. The rooms were very clean, good quality coffee and beds, and nice big TVs with HBO included. The wifi was lightning fast. Althoughf the upper floor was being remodeled above us causing a little bumping in the night, Inhad no trouble sleeping very comfortably. Add to that a REAL free breakfast with high quality food, including busqiuts and gravy (not fake sausage, we had real good bacon and egg) and you have a great experience for a great price.

Date of stay: November 2017
Trip type: Traveled with family
Thank Jack J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Guest_Relations_2018, Guest Relations Manager at Century Park Hotel, responded to this reviewResponded November 12, 2017


Jack J,

We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

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Reviewed November 2, 2017

Staff, Hotel, Location and Price were all excellent. I would highly recommend this hotel. Very clean and you can tell the staff and management care a lot about the property. Breakfast in the morning included eggs and bacon. A lot better than those horrible continental breakfasts you get everywhere else.

Date of stay: November 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank W6139GIchrist
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Brandy C, Guest Relations Manager at Century Park Hotel, responded to this reviewResponded November 3, 2017


W6139GIchrist,

Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are all looking forward to your next visit and hope it will be just as enjoyable.

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Reviewed October 10, 2017

The staff are very friendly and ensure you have what you need for your stay. I stayed in the 2 bedroom loft needs upgrading but in carpets and stairs, but very nice place to stay. Great breakfast included. Would stay again.

Date of stay: October 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 182mitch
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Brandy C, Guest Relations Manager at Century Park Hotel, responded to this reviewResponded October 13, 2017

182mitch,

It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast options and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

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