I had a reservation booked for 3 nights in August at this location. When I was doing some reading on the internet about the hotel, I seen that there is a shuttle service from LAX to the hotel with a third party provider and that there is rental cars nearby. I called the hotel to ask what the names of these companies were so that I would be able to book transportation while in LA. My first call to the front desk turns into "I am busy, call back in 20 Minutes". So I waited the 20 minutes and called back again. I said "I have 2 questions about your hotel, can you help me with it." I was told again, I am busy call back in 30 minutes". I waited about an hour and called back in and got the same front desk agent answered again. I was told he did not need to answer any questions for me and for me to call the general manager some time and he hung up on me.
I proceeded to call Choice Hotels customer relations in regards to this issue and I was given a reference number and told that the General Manager would be in contact with me the next day. I am now a week later and have yet to hear from the GM. I called back to the Choice Hotels customer relations group and I did speak to a Supervisor at the call centre, they called the hotel and got the information.
Needless to say. I have cancelled my reservation and will not be staying at this location due to very poor customer service. I guess I should have read some of these reviews before booking in the first place.
- Official Description (provided by the hotel):
- Welcome to Hotel Silver Lake Los Angeles. We are located between Downtown Los Angeles and Down Town Hollywood in the trendy neighborhood of Silver Lake. We have a quite beautiful hotel with unique inviting hotel rooms ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Orbitz, TripOnline SA, getaroom.com and Cancelon so you can book your Hotel Silver Lake Los Angeles reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hollywood Silver Lake Hotel And Suites
- Hollywood Silver Lake Hotel Los Angeles
- 250 At Silver Lake Hotel
- Los Angeles Holiday Inn
- Holiday Inn Los Angeles