my 8 year old daughter said this place deserves "one million star rating". All businesses could learn about making a customers experience beyond their expectations from this staff. This may have been the best hotel experience in all my travels. hats off to the staff - unbelievable generosity. You met every request with a smile. I want to come back to LA just to come here. I can't say enough about this place. If you have kids, don't stay anywhere else in LA.