We had made a reservation to stay at Magic Castle Hotel through Expedia. We arrived early to check-in and were surprised to learn that the hotel had cancelled our reservation. They claimed that some rooms were out of commission and that they had notified us and Expedia of this change a few days prior. This was not true. We never received anything from either Magic Castle Hotel or Expedia.
At first, we were not too upset because they said we would get a full refund from Expedia, and they had rebooked us at another comparable hotel which they would pay for. However, this was not true either. The hotel they put us in was a much lower rated hotel. The room also seemed dated and smelled, but with a busy day ahead of us and since we were staying only one night we decided to stick it out. Bad decision! When we returned to our room in the evening, we discovered how disgusting and filthy the room actually was. There were stains on the floors, walls and furniture, the shower was moldy, and the sink fully clogged.
To add insult to injury, we never received a refund from Expedia. After speaking to Expedia, they said the hotel was in fact "over sold out" not “out of commission”. We finally received our refund after we showed Expedia the proof of the reservation that Magic Castle Hotel made for us at the other hotel.
We are not the type of people to write reviews, in fact this is our first, but felt compelled to warn others of our experience with Magic Castle Hotel.