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Reviewed November 2, 2018

So central, the staff are amazing and the ice-cream machine is a hit. Just if you want more space. Really enjoyed our stay here. Comfy rooms . Location is excellent can walk to the walk of fame in 2 mins. the shops are nice and close.

Date of stay: October 2018
Thank Fishermel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2018 via mobile

The Magic Castle Hotel exceeded all my expectations. The staff were friendly and efficient, nothing was too much trouble. The service was wonderful and the vibe very relaxed. We are a family of five and my three boys absolutely loved our stay. We have stayed in other hotels in LA but I would always return to the Magic Castle from now on, with or without my family. Absolutely awesome!

Date of stay: November 2018
Trip type: Traveled with family
Thank Karin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2018 via mobile

We recently stayed at the Magic Castle for 4 nights. It is not the flashiest place, but it had plenty of space, was clean and a great location. Our children loved the unlimited snacks and pool. The staff were all lovely and nothing was a drama. They even washed and dried our laundry for us, and delivered it back in a nicely wrapped package. There was a bit of road noise, but we were at the front of the hotel.

Date of stay: October 2018
Trip type: Traveled with family
Thank kathrynb174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2018

We had made a reservation to stay at Magic Castle Hotel through Expedia. We arrived early to check-in and were surprised to learn that the hotel had cancelled our reservation. They claimed that some rooms were out of commission and that they had notified us and Expedia of this change a few days prior. This was not true. We never received anything from either Magic Castle Hotel or Expedia.

At first, we were not too upset because they said we would get a full refund from Expedia, and they had rebooked us at another comparable hotel which they would pay for. However, this was not true either. The hotel they put us in was a much lower rated hotel. The room also seemed dated and smelled, but with a busy day ahead of us and since we were staying only one night we decided to stick it out. Bad decision! When we returned to our room in the evening, we discovered how disgusting and filthy the room actually was. There were stains on the floors, walls and furniture, the shower was moldy, and the sink fully clogged.

To add insult to injury, we never received a refund from Expedia. After speaking to Expedia, they said the hotel was in fact "over sold out" not “out of commission”. We finally received our refund after we showed Expedia the proof of the reservation that Magic Castle Hotel made for us at the other hotel.

We are not the type of people to write reviews, in fact this is our first, but felt compelled to warn others of our experience with Magic Castle Hotel.

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Service
2  Thank adter1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2018 via mobile

Into day 2 of our 5 day stay and love this place more every day. Quirky and fun with unparalleled customer service, never experienced before. From front desk and check in, to General Manager, to Housekeeping, every staff member has displayed exceptional service and joy at making our stay memorable and remarkable.

Haven’t even mentioned the brekkie, treats and soft drink whenever you desire, the laundry delivered to your room for free, the brilliant location and comfy home-like rooms. Thank you Darren and your fab team. Be back for sure. Special mention to the amazing Megan and Mitch - the dynamic duo!!

Date of stay: October 2018
Trip type: Traveled with family
Thank soozeeq99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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