Ok, I am a bit of a snob when it comes to accommodation but that said I will try anything at least once so I can make an informed decision. I had read so many reviews about this property so was very keen to check it out.
The location in Hollywood is perfect - so close to everything and as I like to walk it suited my needs.
I cannot compliment the hotel staff highly enough. More often than not so many business' do not realise that their staff are their best assets. At Magic Castle every staff member we came across was professional, helpful and most importantly genuinely friendly. We adored them all. Gretchen, you have an amazing team at Magic Castle Hotel - your staff really are the ones who make the magic happen by ensuring their guests are well looked after. Congratulations! Sadly, it's not often I have such high praise for staff who work in customer service roles as unfortunately many of them are just there for the money with no or little interest in customer service at all but I am so pleased to say at Magic Castle this was not the case. We felt like Princess' every day.
Continental breakfast every day was substancial and it was lovely to enjoy this around the pool area and chat with other guests as well. Our room was a 1 bedroom apartment with 2 queen size beds in the bedroom so plenty of room for us to have time to ourselves without getting underneath each others feet.
If I had to be picky my only suggestion would be regrout the bathroom and do it up entirely. It was very outdated and a bit on the tacky side (yes I did wear my flip flops in the shower the first night). I do think the cleanliness of the place was up to scratch and house keeping did a fine job it was just because the bathroom was so old it gave the appearance of not being clean but again that's just the germaphob in me coming out and yes I did give it a wipe down with my antibacterial wipes as well but honestly there are so many other positives for staying at this hotel such as the unlimited supply of snacks and who can forget the fresh, cold and welcoming cucumber water we could help ourselves to each day. There is also a laundry service but we only found out about that the day of departure when we overheard check in staff telling new guests. We didn't utilise the pool but many other guests did and were really enjoying themselves.
Whilst there are no elevators the night we arrived a lovely gentleman helped us with our bags to our rooms. For the time we were in house we did not experience staff being unhelpful, in fact they went out of their way to be as courteous as possible and we thoroughly loved our stay and would come back again. Thank you so much Monica, Nick, Bri, Kevin, Gretchen and all the team for making us feel so welcomed :0)
- Official Description (provided by the hotel):
- Located just one block from Grauman's Chinese Theatre, Hollywood Walk of Fame, and the Hollywood/Highland Center. We feature mostly very large One-Bedroom Suites. We also have smaller "Single" rooms, which are great for short stays and we have Two-Bedroom suites that sleep up to six people. All suites have a full kitchen, dining area, living room with pull-out sofa, and either one or two private bedrooms. We don't just talk about amazing guest service...we live it. Come and experience a truly unique and independent hotel. Enjoy the complimentary snacks available 24 hours a day, complimentary breakfast, and complimentary WiFi. Turndown service every night, and a newspaper delivered to your door each morning. Also enjoy access to the private club, The Magic Castle. There are age and dress code restrictions, so please ask us about it. ... more less
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- Also Known As:
- Magic Castle Los Angeles
- Hotel Magic Castle