We were greeted by Nick D and Gretchen and I would have to say their customer service was exceptional. Nothing was a bother and they took time to explain things to us and also made the kids feel welcome. (The night staff weren't as friendly). The hotel offers complimentary snacks at any time of the day. We were given a list of snacks, which was extensive and when we wanted anything we went to reception and asked for what we wanted. Some of the types of Snacks were soft drinks, chips, chocolates and peanuts. The hotel also has a complimentary continental breakfast. A laundry facility is also available. I used the laundry facilities and the housekeeping lady was very kind and helped me figure out how to operate the machine. Again a credit to the staff for providing great customer service. The location is also very good and only about 10 min walk to Hollywood blvd. The room we had was spacious. It had a kitchen area with stove and large fridge. Separate bedroom. As we are a family of 4 the second bed was a fold out couch which was the size of a queen bed. The rooms were clean but we had a few small ants in the room and a leaking basin which we reported and I'm confident that the hotel staff would rectify the problem as they are all about ensuring they provide the best customer service possible.
- Official Description (provided by the hotel):
- Located just one block from Grauman's Chinese Theatre, Hollywood Walk of Fame, and the Hollywood/Highland Center. We feature mostly very large One-Bedroom Suites. We also have smaller "Single" rooms, which are great for short stays and we have Two-Bedroom suites that sleep up to six people. All suites have a full kitchen, dining area, living room with pull-out sofa, and either one or two private bedrooms. We don't just talk about amazing guest service...we live it. Come and experience a truly unique and independent hotel. Enjoy the complimentary snacks available 24 hours a day, complimentary breakfast, and complimentary WiFi. Turndown service every night, and a newspaper delivered to your door each morning. Also enjoy access to the private club, The Magic Castle. There are age and dress code restrictions, so please ask us about it. ... more less
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- Also Known As:
- Magic Castle Los Angeles
- Hotel Magic Castle