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“Great Service and lots of extras”
Review of Magic Castle Hotel

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Magic Castle Hotel
Ranked #2 of 355 Hotels in Los Angeles
Certificate of Excellence
Reviewed October 13, 2013 via mobile

We were greeted by Nick D and Gretchen and I would have to say their customer service was exceptional. Nothing was a bother and they took time to explain things to us and also made the kids feel welcome. (The night staff weren't as friendly). The hotel offers complimentary snacks at any time of the day. We were given a list of snacks, which was extensive and when we wanted anything we went to reception and asked for what we wanted. Some of the types of Snacks were soft drinks, chips, chocolates and peanuts. The hotel also has a complimentary continental breakfast. A laundry facility is also available. I used the laundry facilities and the housekeeping lady was very kind and helped me figure out how to operate the machine. Again a credit to the staff for providing great customer service. The location is also very good and only about 10 min walk to Hollywood blvd. The room we had was spacious. It had a kitchen area with stove and large fridge. Separate bedroom. As we are a family of 4 the second bed was a fold out couch which was the size of a queen bed. The rooms were clean but we had a few small ants in the room and a leaking basin which we reported and I'm confident that the hotel staff would rectify the problem as they are all about ensuring they provide the best customer service possible.

  • Stayed: October 2013
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1  Thank Adaless
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 13, 2013

We are frequent travellers for business and family reasons however rarely have time to write reviews. In the case of the Magic Castle Hotel however we felt compelled to take the time to add our comments to the others on Tripadvisor. Simply put, this was the best service we have experienced at any hotel we have ever stayed at. We were two travelling families of 4 and had booked the hotel for one night at the end of a 3 1/2 week holiday around the US. Although the rooms may have been a little tired, they were clean, comfortable and spacious, and perfect for a family. Location was also excellent, with just a few minutes walk to Hollywood Boulevard and the subway. As you may have guessed from other reviews however this hotel has achieved its high rating based on its service. Kevin, Nick and everyone else were fantastic and looked after us and the kids from the minute we walked in the door until we left the following evening. Nothing was too much trouble and they even sorted out an issue we had with our shuttle service for us despite it not being their problem. Darren the Manager also took the time to check with us if everything was OK with our stay, room, service etc. The kids loved the heated pool and spent all their time swimming and making new friends from around the world while the parents relaxed and availed themselves of the free snacks! Simply a wonderful experience and a credit to the hospitality industry.

Room Tip: Suites are large and spacious
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  • Stayed: October 2013, traveled with family
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1  Thank DeanBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 12, 2013

We stayed in a one bedroom suite for 2 nights - room was more like a spacious one bedroom apartment than a suite, much bigger than we expected. Everyone we dealt with at the hotel was extremely friendly and helpful. As we were traveling with 2 young kids, I called a few times prior to arrival to make sure everything was in place for our stay including a room in the quiet part of the hotel, which we did get without any issue. The hotel staff even gave us a gallon of milk from their fridge when we asked for direction to the nearest convenience store just to save us the trouble of having to go and get some ourselves. The daily breakfast was perfectly adequate, and the complimentary snacks were a fantastic bonus - wish all the hotels had that! Location was also perfect, within short walking distance to the main sights in hollywood and the meto station. If we had to moan about anything, would be the aircon was a bit noisy (as with most hotels we've stayed in) and the sofa bed was not the most comfortable (again that's the case with most sofabeds!) we will definitely stay here should we visit LA again!

  • Stayed: October 2013, traveled with family
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Thank JennyToole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2013

We spent one night at Magic Castle and wish we stayed longer.
The staff I cant say enough of (kevin, marcus, darren and more )
Welcome sparkling lemonade, took all our luggage to our room and were able to upgrade us to a pool view as they were not full this evening, It was chilly in evening but they had a great outdoor propane heater on the patio where we sat and chatted with other parents as the kids swam.
The SNACKS were a great hit with the kids but who's kidding who parents enjoyed a treat too. One of the nice gentlemen came and brought us a wine cooler full of ice to keep drinks cold and always asking if we needed anything.
It is a quiet hotel and quaint and although its an older property they do a good job keeping it clean and hospitality was top notch,

Darren the manager came out to visitors asking about our stay and thanked us for our visit,
We travel a fair amount and never been treated so nicely .
Hotel is a few blocks from walk of fame/chinese theatre and 15 min drive to Griffith Observatory
Highly recommend.

  • Stayed: October 2013, traveled with family
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Thank palmtree34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2013

We recently stayed at magic castle Los Angeles! The customer service was amazing, the people r so friendly and very helpful! All the little extras like complimentary snacks, they do ur laundry , the pool area is great for having pre dinner drinks etc! Highly recommend, the location of the hotel is perfect, 3 min walk to centre of Hollywood boulevard!

  • Stayed: October 2013, traveled as a couple
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1  Thank Nikita D D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013

The magic castle is THE place to stay in Hollywood. Convenient for everywhere. Although the accomodation could do with some modernising, the staff are amazing. Nothing is too much trouble, free drinks and snacks. Nice little breakfast. Comfy beds. Everything you need. Wouldn't stay anywhere else in Hollywood!

Room Tip: Ask for one with a balcony, nice for breakfast, as usually there's not enough space available ar...
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  • Stayed: August 2013, traveled with family
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Thank JoyLeese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2013

If you are looking for somewhere to stay in L.A. no need to look any further than the Magic Castle and Hollywood Hills Hotel in Hollywood. There are 2 locations and we stayed at the Hollywood Hills Hotel, which is a little further up the hill. A shuttle service was available to us at the drop of a hat, between the 2 locations. The staff were absolutely fantastic and we felt welcomed by each one at all times. They were all so helpful, fun and friendly. The location we stayed in, although could do with a bit of of an update was great with the most awesome views across Hollywood. The pool ad surroundings fantastic. The location is just brilliant and we are very glad that we chose this hotel.

  • Stayed: October 2013, traveled as a couple
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Thank Dorothy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Magic Castle Hotel

Address: 7025 Franklin Avenue, Hollywood, Los Angeles, CA 90028-8603
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Los Angeles
#2 Romantic Hotel in Los Angeles
#11 Business Hotel in Los Angeles
Price Range: $229 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Magic Castle Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Located just one block from Grauman's Chinese Theatre, Hollywood Walk of Fame, and the Hollywood/Highland Center. We feature mostly very large One-Bedroom Suites. We also have smaller "Single" rooms, which are great for short stays and we have Two-Bedroom suites that sleep up to six people. All suites have a full kitchen, dining area, living room with pull-out sofa, and either one or two private bedrooms. We don't just talk about amazing guest service...we live it. Come and experience a truly unique and independent hotel. Enjoy the complimentary snacks available 24 hours a day, complimentary breakfast, and complimentary WiFi. Turndown service every night, and a newspaper delivered to your door each morning. Also enjoy access to the private club, The Magic Castle. There are age and dress code restrictions, so please ask us about it. ... more   less 
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Also Known As:
Magic Castle Los Angeles
Hotel Magic Castle

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