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“Great Customer Service” 4 of 5 bubbles
Review of Magic Castle Hotel

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Magic Castle Hotel
Ranked #2 of 348 Hotels in Los Angeles
Certificate of Excellence
Melbourne
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Customer Service”
4 of 5 bubbles Reviewed September 20, 2013

We recently stayed at Magic Castle for 2 nights with our family of 4. First time to the USA. We were blown over by the high level of customer service that was shown by all of the staff. They went out of their way to please to make our stay as comfortable as could be.

The Free Snacks Menu was fantastic. As much as you wanted whenever you wanted it.

We had three loads of washing done for FREE which would have cost us over $150 if we had had it done at other hotels.

Complimentary breakfast in the morning around the pool was an added bonus. Orange juice, cereals, toast and jam, pastries, yogurts, tea and coffees.....

Very comfortable beds.

Nice and clean


A few things that I feel I should point out to go with all the positive things:

Our room was on the first floor in the front of the building and it was noisy. Hard to sleep with all the traffic.

The air conditioner in the bedroom made a hell of a noise - once again hard to sleep.

The kitchen is a little tired and needs to be updated - we made the kids some chicken nuggets one night and there wasn't even a oven rack to put the nuggets on.

Bathroom needs an update as looks tired and therefore a little grubby.

Overall good experience though :)

  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NickyDMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,871 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (532)
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Malmo, Sweden
Level Contributor
5 reviews
4 hotel reviews
4 of 5 bubbles Reviewed September 17, 2013

Perhaps not the most updatet hotel for the price but the room was clean and the service was splendid. The location is good in Hollywood Hills, near Chinese Theatre and Hollywood Walk of fame. The staff takes care of you and makes sure that everything is ok at your stay.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tjoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed September 16, 2013

We have recently returned from a 3 week holiday to the USA and we started our holiday at the Magic Castle Hotel, the only downside to starting here is we didn't want to move on, everything else seemed second rate when compared to this hotel. Easily the friendliest people in the USA, they couldn't have been more accommodating,nothing seemed to be too much trouble. One of the managers Nick took the time to say hello at every opportunity, even after a long day at work he was on his way home and still stopped to see how our day had been! I could go on for ever about this place and we genuinely are missing it but i would have to say this, if you are looking for 6 star service and accommodation that is nice without being the MGM then go see these guys, you will not regret the decision. Thanks to everyone there for making our holiday a blast and thanks for the Vegemite which was gifted to us by Lisa, it was most appreciated in Las Vegas. Oh yeah and the complex reminds me of the Melrose Place apartments, really trendy and is a 5 minute walk from Hollywood Boulevard which was awesome.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Les T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 15, 2013

My boyfriend and I (both 21) have just returned from a 3 day visit to this Hotel in LA. As soon as we arrived we were welcomed by 3 lovely staff with champagne. Because our stay in LA was short, the staff were extremely helpful whilst we interogated them for a long time about what we could do during our stay and the best way to get to places etc. They could answer all of our questions and booked us on several trips with no hassle. The room was clean, with a large TV complete with HBO and movies on demand, perfect after a busy day! There was even a list of DVDs which the hotel had which you could rent from them free of charge for as long as you need!The best part was snacks and drinks available whenever you wanted! There was lots of variety to choose from and you could get them 24/7, or even have them delivered to your room. The pool was also 24/7 and usually we were the only people in there which was nice and relaxing. There was also a fridge in our room where we could store food and drinks (we loved taking ice cold water out with us every day for our trips), as well as dressing gowns and a free safe. Also, this hotel is in a prime location! 2 minute walk from Hollywood Boulevard (the good end too!) where there is some great shops and the metro station to take you almost anywhere. The is also complimentary continental breakfast every morning from 7-10am, and there is even trays available for you to take the breakfast back to your room. There was also fresh, ice cold cucumber water 24/7 in reception, perfect when coming back from long days in the heat. We would love to return to LA and when we do we will definately be staying in this hotel again. I would also reccomend if you go to this hotel to take a dinner suit/dress, as next door to the hotel is the Magic Castle Club where there is dinner and shows from all up and coming Magicians (apparently once a magician gets to perform here, they have made it big!). The hotel said they could book us a night with dinner and a show there for $25 each as we were staying in the hotel, but sadly we didn't take our nice outifits with us (although if ladies have a nice dress, men can hire suits from the hotel for free), but when we return we will definately be trying this!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank abi w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager, General Manager at Magic Castle Hotel, responded to this review, September 16, 2013
Dear Abi W,
I really enjoyed reading your review and am so happy you enjoyed our hotel so much!!! That makes us all feel great and we can't wait for you to return.

I just wanted to clear up a couple of your details for the benefit of others who might be reading this, as we don't want anyone to be disappointed.
1. The welcome drink is not actually alcohol...just a refreshing lemon drink.
2. The cost of going to the Magic Castle Club next door is usually $25 per person, PLUS the cost of dinner...it's not included with the door charge.
3. Our hotel does lend sport coats and ties at no charge for gentlemen who didn't bring them. We do not lend full suits. We don't lend trousers.

Sorry....I don't mean to pick a part your wonderful review, I would just hate for readers out there to have the wrong expectations. Everything else was spot on though! Thank you for taking the time to write all you did. We'll see you soon I hope!!

Sincerely,
Darren Ross
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed September 15, 2013

A great hotel in a great location. We did not have high expectations of Hollywood but the location of the hotel to the boulevarde was great & easy walking distance. The room was great as we had a family room, the beds comfy & the complimentary laundry service a real treat after days on the road. The pool was great wind down time for the kids with ice blocks delivered by management. Caters for families very well.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Leama73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 14, 2013

We stayed at The Magic Castle Hotel in Sept. The staff here are second to none. Every staff member is very friendly, obliging and helpful, even the manager Darren has time for a friendly chat.
The free snacks are a really nice touch which the kids loved. There is always fruit and refreshing iced water in the lobby. The breakfast has a vast erray to choose from too. Lovely Lizette even did our laundry for us, I dont know of many hotels that would do that.
The rooms are a little dated but very clean and comfortable. They are not 5star but the hotel doesnt claim to be either. The location, amenities and staff more than make up for this.
We would definitely recommend this hotel. Thanks Magic Castle for making our first stop on our USA adventure so pleasurable.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JNNCHarper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
1 review
5 of 5 bubbles Reviewed September 12, 2013

It was an amazing hotel the rooms were absolutely Brilliant and Kevin, Darren, Nick D and Nick M were absolutely amazing help! I recommend this hotel to everyone that comes to Los Angeles!!!

Very Good!!!!!!!!!

Room Tip: 119 is the best
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Curtis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Magic Castle Hotel

Property: Magic Castle Hotel
Address: 7025 Franklin Avenue, Hollywood, Los Angeles, CA 90028-8603
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Los Angeles
#2 Romantic Hotel in Los Angeles
#11 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Magic Castle Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Located just one block from Grauman's Chinese Theatre, Hollywood Walk of Fame, and the Hollywood/Highland Center. We feature mostly very large One-Bedroom Suites. We also have smaller "Single" rooms, which are great for short stays and we have Two-Bedroom suites that sleep up to six people. All suites have a full kitchen, dining area, living room with pull-out sofa, and either one or two private bedrooms. We don't just talk about amazing guest service...we live it. Come and experience a truly unique and independent hotel. Enjoy the complimentary snacks available 24 hours a day, complimentary breakfast, and complimentary WiFi. Turndown service every night, and a newspaper delivered to your door each morning. Also enjoy access to the private club, The Magic Castle. There are age and dress code restrictions, so please ask us about it. ... more   less 
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Also Known As:
Magic Castle Los Angeles
Hotel Magic Castle

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