We had read the reviews on Tripadvisor prior to booking. Almost without exception everyone raved about the customer service; now I know why. We spent our first 4 nights of a month long trip to the US here in June and we couldn't have started at a better hotel.
The downside, if there was one, was that the rooms are a little dated but we expected that from the reviews.
They were clean and comfortable and very spacious, something we appreciated even more after we spent the next two weeks in a shoebox in New York. The hotel provided a very nice and fresh continental breakfast together with unlimited complimentary softdrinks, chocolate and snacks; day and night.
But the Customer Service is what sets this Hotel apart from any other we've stayed in around the world; it truly was unbelievable. Imagine, when asked if they had a laundry room, being told 'Yes, if you'd like to leave your laundry with us, we'll do it for you free of charge'
We declined, my wife likes to do her own, but that was typical of the level of service this hotel offers. From travel info, to restaurant recommendations, to bookings and transfers, nothing was too much trouble for this hotel's wonderful staff.
The hotel has a well maintained heated swimming pool and boast a great location being only a five minute stroll from Holiwood Bvd.
Would I go back? You Bet. Would I recommend it?100% Fabulous stay.
- Official Description (provided by the hotel):
- Located just one block from Grauman's Chinese Theatre, Hollywood Walk of Fame, and the Hollywood/Highland Center. We feature mostly very large One-Bedroom Suites. We also have smaller "Single" rooms, which are great for short stays and we have Two-Bedroom suites that sleep up to six people. All suites have a full kitchen, dining area, living room with pull-out sofa, and either one or two private bedrooms. We don't just talk about amazing guest service...we live it. Come and experience a truly unique and independent hotel. Enjoy the complimentary snacks available 24 hours a day, complimentary breakfast, and complimentary WiFi. Turndown service every night, and a newspaper delivered to your door each morning. Also enjoy access to the private club, The Magic Castle. There are age and dress code restrictions, so please ask us about it. ... more less
- Reservation Options:
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- Also Known As:
- Magic Castle Los Angeles
- Hotel Magic Castle