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“Awesome customer service”
Review of Magic Castle Hotel

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Magic Castle Hotel
Ranked #2 of 353 Hotels in Los Angeles
Certificate of Excellence
Reviewed October 11, 2012

Included in the price... Internet access, buffet breakfast, unlimited snacks all day and excellent customer service at all times. Highly recommended for families, the staff are excellent and always willing to help. Highly recommended.

Stayed: October 2012, traveled with family
1  Thank Drequin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 10, 2012

Been on holidays for 6weeks now and this is the best hotel we have stayed in , great location 1 block from Chinese theater ,service is fantastic ,rooms are huge and clean , we stayed in room 105 looking into the pool , free chocolates,drinks and chips from the front counter and a great breakfast . Everybody at the front desk were sensational nothing a problem . Great hotel and will stay here again and recommend to all my friends

Room Tip: All rooms look over pool we stayed in 105 good room
  • Stayed: October 2012, traveled with friends
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Thank Jamie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2012

We have stayed in this hotel for the past 4 nights. What a great place to stay. Super friendly service from all staff from the front desk and cleaning staff. We were treated really well and enjoyed the free drinks and snacks, and the convenience of having a coin operated laundry on site with free washing liquid was an added bonus. We had a one bedroom apartment and would highly recommend it. It had a bedroom, bathroom, lounge area, kitchen/meals area with fridge and cooking facilities if needed. Very well located and a short walk to Hollywood Boulevard. Would highly recommend this hotel ! Thanks for a great stay.

Room Tip: Apartments are a great size and have everything you need.
  • Stayed: October 2012, traveled as a couple
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Thank ShazPerth_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 9, 2012

having returned recently from a 10 night stay at The Magic Castle, I have been considering how best to describe them in a review, astounding?, outstanding?, amazing? it could have been any of those but I went in the end for phenomenal!

it's the level of service that needs to be mentioned first, of course all the other reviews refer to it so I'm not saying anything differently but the service levels provided by every single member of staff are extraordinary. It seems almost unfair to single any of them out but I'm going to anyway! from the moment we arrived, quite late at night after 'surviving' Los Angeles Airport we were met with a very warm welcome, despite being the last guests of the night to show up, Gabi was extremely welcoming and full of information for us regarding our room (we had requested a balcony room and opted for the guarantee to do so) and the local area, marking local attractions, grocery stores etc on a map for us and other information regarding the free snacks list, excursions and attractions etc. About half way through all of this, her colleague appeared with a drink for all of us to welcome us to the hotel - the extra touches go a long way.

Before I go on, I must also mention Frank, The stuntman, superman, maintenance manager who is always on hand should something need sorting out, the young man at breakfast who is always there to tidy your table and provide a cheery word, and Zeeshan, Nick and the little firecracker, Lisa A at reception who explodes every time she sees you with showers of hints and tips and snacks and drinks - brilliant!

The suite we had was wonderful, spacious, well and comfortably furnished and kept spotlessly clean by the wonderful housekeeping staff - who were always pleasant and ready to provide anything we needed like an extra towel here or some kitchen roll there, in fact, after they had noticed we had been making a snack and a drink or two and using the kitchen, all the things needed to wash and wipe crockery and cutlery with, washing-up liquid, dishcloths, tea towels etc miraculously appeared for us! We opted to go for the balcony guarantee, which I believe was $25 per night and it was very nice to have somewhere to sit with pool view and away from any noise from the road.

Breakfast is provided free in the lobby and you can eat it there on the patio where they set up the tables for you, or take it away to your room - the breakfast itself was very good, offering a wide range of kelloggs cereals, several delicious pastries, bread for toast, teas, coffees, juices and fruit and yogurts - all you could want to stock up for the days sightseeing ahead.

As others have mentioned, the location of this hotel is also fantastic, you are a block from the action of Hollywood Boulevard and the Chinese Theatre, Dolby Theatre, Tour Buses etc.. and it felt safe to walk to and from the hotel whatever time of the day or night we were doing so.

It was a pleasure to meet and chat with Darren Ross, the Chief Operating Officer at breakfast as he wandered round to check that everything was OK with the guests, on our final day, he even managed to extend our room for us (which had already been extended once by reception) to the time of our transfer departure which was another great little touch and something you'd normally expect to pay for in other hotels - but not here. Our bags were also collected from our room and taken to the lobby for us, completing the all-round service experience of excellence.

So, if you are looking for a place to stay in Hollywood, stop now because you just found the best one! for value for money, location, comfort and service levels, you surely can't beat the Magic Castle Hotel. I can't wait to go back.

Room Tip: ask for a room away from the road and opt for the balcony guarantee if this is important, I think it...
  • Stayed: September 2012, traveled with family
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1  Thank Paulie77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

When we stayed here last week, what a great surprise to find vegemite on the breakfast buffet. We hadn't eaten any for 3 weeks and it was like gold to have some on our toast thank-you....
We were treated with the best of care and the free snacks, drinks and dvds were a great bonus that no other hotels had offered us over our 3 week tour. We were upgraded to a two bedroom suite which was also just wonderful. It is not a 5 star, but it has 5 star service, we will definately be back again one day. Very clean hotel, very kind and accommodating staff. Well done you deserve a 5 star rating.

Room Tip: Ask for 3rd floor /top floor at back end of hotel.
  • Stayed: October 2012, traveled with family
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2  Thank wentw101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

We booked this hotel beacause of the reviews on Tripadvisor. It seemed to have more positive than negative and we hadn't been to LA (or the USA) before so took the plunge. We were so glad we did! It was close to Hollywood Blvd & so easy to get to the freeway even for us Aussies! We stayed in a 2 bedroom unit with our own entrance and had parking under the hotel. The unit had a kitchen, dining & lounge area which for 4 of us was perfect. The staff were always friendly and helpful too. I would stay here again and this time longer than 3 nights!

  • Stayed: August 2012, traveled with family
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Thank JudyB6264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

We stayed at the Magic Castle with a group of 10 friends when we journey to Cali for a concert at the Hollywood Bowl. Everyone in the group loved this hotel and said they would stay here again when in Hollywood. Having a suite with a kitchen was terrific. We stayed in one night and had a cocktail party, it sure was nice to have kitchen to prepare food and drink. The pool was warm and invitiing, the staff was wonderful and very helpful, the beds were a bit firm for our taste but not uncomfortable. Bed comfort is extremely important to me and my husband.

It was great to be able to walk back to the hotel from the Hollywood Bowl after our concert! Yes, people do walk in LA. The hotel shuttled our group to the Bowl pre-concert. No parking hassles for us! We would definately stay here again next time we attend a show at the Bowl. Thanks Magic Castle.

  • Stayed: September 2012, traveled with friends
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Thank alchandler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Magic Castle Hotel

Address: 7025 Franklin Avenue, Hollywood, Los Angeles, CA 90028-8603
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Los Angeles
#2 Romantic Hotel in Los Angeles
#11 Business Hotel in Los Angeles
Price Range: $225 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Magic Castle Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Located just one block from Grauman's Chinese Theatre, Hollywood Walk of Fame, and the Hollywood/Highland Center. We feature mostly very large One-Bedroom Suites. We also have smaller "Single" rooms, which are great for short stays and we have Two-Bedroom suites that sleep up to six people. All suites have a full kitchen, dining area, living room with pull-out sofa, and either one or two private bedrooms. We don't just talk about amazing guest service...we live it. Come and experience a truly unique and independent hotel. Enjoy the complimentary snacks available 24 hours a day, complimentary breakfast, and complimentary WiFi. Turndown service every night, and a newspaper delivered to your door each morning. Also enjoy access to the private club, The Magic Castle. There are age and dress code restrictions, so please ask us about it. ... more   less 
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Also Known As:
Magic Castle Los Angeles
Hotel Magic Castle

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