We called ahead to book using a rate they had posted online - discounted rate for the first two nights, third night free. When we called before we came, they said that we should just talk to the front desk on the morning of the third day. Well, it's the morning of the third day and now they are saying that we were booked differently so they can't honor the third night free. We were planning on staying until the end of the week, but they said that their rates could change "like the airlines" so now I'm concerned about the bill we would receive at the end. For such a high-end hotel, I'm really surprised that they would haggle over rates rather focusing on overall customer satisfaction, loyalty and advocacy.
- Official Description (provided by the hotel):
- SLS Hotel, a Luxury Collection Hotel, Beverly Hills offers guests a luxurious and elegant hospitality experience in the heart of Los Angeles' vibrant landscape, located just a block from The Beverly Center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Expedia, Orbitz, Travelocity, Hotels.com, Priceline, Booking.com, Ctrip TA, Hotwire, TripOnline SA, getaroom.com, Cancelon and HotelQuickly so you can book your SLS Hotel, A Luxury Collection Hotel, Beverly Hills reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sls Hotel Los Angeles