i had one of the worst stays ever at this hotel, i am sad to say.
i booked this hotel thinking that it was a luxury hotel and expecting the service that usually goes with this claim. unfortunately i was sorely disappointed.
when i arrived at the hotel, i was met with excellent service by the valets. walking into the hotel, i was impressed by the beautiful and eccentric decor. you can tell they put a lot of thought into creating a unique experience characterized by class as well as quirkiness. loved the interiors of the restaurant and lobby, albeit it was a tad busy.
check-in was when the experience began to decline. i had to wait 10 minutes for check-in because there was only one person at the front desk. when i arrived at the room i thought it was nicely decorated, unlike any hotel i've seen. the sliding glass wall between the room and the bathroom was a nice touch, as well as the exquisite glassware. however, when i tried to get ready for dinner that night i was unable to find a single well lit mirror in the entire place (even though the entire room is covered in mirrors!). after a fun evening out i returned to the room only to find that there had been no turn down service.... a quick phone call remedied this but i didn't understand why this was not done in the first place. i crawled into bed and proceeded to have the worst night of sleep ever. it sounded like i was staying in a dormitory. every door of every room that slammed was so loud that i woke up every 10 minutes thruout the night. the next day i woke up and showered. for some reason, there is a tub with a curtain around it and a shower attachment aimed in the tub.... but unbeknownst to me there was also a shower attachment OUTSIDE the tub as well! needless to say the entire bathroom was soaked. i decided to go shopping for the day to escalate my mood and when i returned to the hotel at 6pm to get ready for dinner again, the room STILL hadn't been made up. they asked us to hang out in the bar while they made up the room... unacceptable. we complained to the hotel manager about the excessive noise the next day and he was extremely nice, he upgraded us to a room on a higher floor. on our way up in the elevator, we ran into another guest who said he was having a "miserable" time because of the noise on the second floor. the room on the 7th floor was much better as far as noise went and so i got a better sleep the next night. however, again there was no turndown service. i asked for a wake up call the next day which did not come. consequently i missed my flight and an appointment. i decided to have brunch at bazaar since i had extra time which was a horrifying experience in itself. the food took 30 minutes to arrive and our server had a terribly uppity attitude. after complaining to the manager, he seemed indifferent and unapologetic.
this entire experience was completely disappointing and unfitting for a hotel that calls itself one of the finest luxury hotels in beverly hills (not even technically in beverly hills!). i would never stay here again.
- Official Description (provided by the hotel):
- SLS Hotel, a Luxury Collection Hotel, Beverly Hills offers guests a luxurious and elegant hospitality experience in the heart of Los Angeles' vibrant landscape, located just a block from The Beverly Center. ... more less
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- Also Known As:
- Sls Hotel Los Angeles