Many reviews rave about this hotel however my experience not one of them. I stayed in 2012 and always meant to write a review but never got round to it. However better late than never. I arrived in LA early afternoon and had a car take me straight to the hotel. We were already paying a premium for the Hotel and had high expectations. The check-in process was quick and we were given our room keys. Once in the room first impressions were good with modem furnishings and a large bed. However the problems soon became apparent.
Firstly the noise from the lobby/ restaurant is loud and continued pretty much 24/7. This was even being on one of the higher floors.
The next problem was the poor maintenance of the room.
The light above the table would flicker in and out as well as one of the wall lights. There is a lot of metal all of which was dusty. When I checked the bathroom there was a large clump of hair in the shower and like the bedroom all the metal/ mirrored surfaces were dusty. I understand they need regular cleaning but when paying the prices we were this shouldn't be occurring. The extractor was also filthy and didn't look like it had been cleaned in years. When we went to have a drink and picked up the corkscrew we also noticed that it was covered in some old mouldy substance.
Normally I would have gone straight downstairs but after a long flight was tired and as such called reception to make my complaints known and then went to sleep. The next day in the morning I again raised my issues with the room to the reception who promised that they would make sure that Housekeeping thoroughly cleaned the room as well as see to the light fixtures. This was around 8am however come 5pm when we returned we found the room the same only the bed having been made. The hair was still in the shower and the lights did not work along with the still mouldy corkscrew.
I again called down to the reception where they apologised and promised to come check the room in front of me. This happened around 2 hours later. After all of this an coupled with the incessant noise we decided we were not going to stay there any longer than necessary and made plans for another hotel nearer to the beach and shopping streets. At check out the receptionists were not even aware of my complaints. A fitting conclusion to our stay I found.
Overall: visit the SLA hotel if you are happy throwing away money as it is not worth the hype and fails on the basic levels expected of 5* hotels.
- Official Description (provided by the hotel):
- SLS Hotel, a Luxury Collection Hotel, Beverly Hills offers guests a luxurious and elegant hospitality experience in the heart of Los Angeles' vibrant landscape, located just a block from The Beverly Center. ... more less
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- Also Known As:
- Sls Hotel Los Angeles