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“Great place for family stay at Universal Studios”

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Sheraton Universal Hotel
Ranked #108 of 351 Hotels in Los Angeles
St. Albans, United Kingdom
2 reviews
“Great place for family stay at Universal Studios”
Reviewed October 30, 2013 credit card Amex Card Member Review

Well situated for Universal Studios, about 10-15 mins walk up a steep hill, but lifts and escalators most of the way. Get there as the park opens that really reduces queuing time. Excellent, helpful concierge. Super pool too.

Stayed August 2013, traveled with family
Helpful?
Thank Fergal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, October 31, 2013
Dear Guest , we are thrilled that your visit was a super success. Having everything you need and not having to get into the car scores points too! We do hope to be of service again very soon, and many thanks for mentioning the dedicated Concierges.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,583 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Santa Cruz, California
Level Contributor
99 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed October 29, 2013

I stayed here for a conference and it was okay. Service was not what I would expect from a Starwood property. Check in was slow and the fella at the front desk was rude. The other front desk folks were smiling and very welcoming to the other guests checking in.... I was placed in a lower room which was very small. Hard to find a place to set my suitcase. You can hear people walking to the gym in the morning, not the best way to wake up. Elevator to get out was super slow. Make sure that you get onto the right elevator as there are a couple and only the one next to the restaurant gets you out. Will probably stay at the Hilton next time around.

Room Tip: Stay away from the lower rooms.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank tskelton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, October 31, 2013
Dear Guest, it is very disheartening that your visit did not meet your expectations. We are all about excellent service and your comments give us ample opportunity to follow up with the team. We are in the people business, and nothing but excellent service is accepted. I extend my apologies to you and trust that your comments are certainly followed up on with the Managers involved. If your travels ever bring you back this way, you may keep me as your contact as I would like the opportunity to regain you confidence on another visit. Thank you kindly for your time and insights.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose del Cabo, Mexico
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 29, 2013 credit card Amex Card Member Review

Had an amazing time at this perfectly located hotel. Upgraded to a suite and enjoyed the hotel restaurant. Did not use pool this time though but looked good. Walking distance to Universal too! bonus shuttle helped

Stayed August 2013, traveled with family
Helpful?
Thank hannahbee99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, October 31, 2013
Dear Guest ,the awards show is so much fun ,and we are glad that we were able to be of service during such a fantastic, important trip. The hotel is located in the perfect area to explore all this amazing city has to offer, and it is so convenient as you mentioned. Thank you for the excellent review. We appreciate your time and hope to be of service again very soon. Maybe at the next awards show.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 29, 2013

Once again, my stay at the Sheraton Universal Hotel was exemplary. Although when we arrived on Thursday afternoon, there was only one (1) elevator working and the staff assured me that it will be back in full operation by 5:00pm - which it did. Being a Army Veteran, Sheraton offers great military rates for their rooms. I am definitely going to book another hotel stay at this facility.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, October 31, 2013
Dear Guest , we are very glad that your stay was a great one. Thank you kindly for your patience while we were tending to the elevator issue as well. As you mentioned we do have various rates that really accommodate all different travelers, and we are happy to be of service to you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
Reviewed October 28, 2013 via mobile

This hotel is in a great location with easy access and prime views. The rooms are spacious, and well equipped, but make sure you use your SPG Gold or Platinum pull to get a suite. The club access level is limited on food selection, but the staff is great and always helpful! It's obviously going through a few growing pains since the pool is being remodeled, but the staff will do everything they can to ensure you have complete satisfaction. I experienced a few issues during my stay, but the management staff "Sam" called me personally the next day, apologized, and quickly rectified the problem. I am very impressed with the staff and their willingness to go above and beyond. I will surely be back and highly recommend.

Stayed October 2013, traveled with friends
Helpful?
Thank MGage1906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, November 6, 2013
Dear Guest, we appreciate your review and certainly appreciate your patience while we are getting our Hollywood make over! We are glad to be of service and want to thank you kindly for taking the time to mention the hardworking Sheraton Team. I am glad that we were able to quickly assist with any issues and make things right, you having a great experience is what is most important. Please keep us in mind for any future visits. We would love to debut our beautiful new pool area to you the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 28, 2013 via mobile

This hotel has lots of pros and a few cons, the lobby is huge and very nicely decorated, the staff are friendly and the shop is useful for extra toothpaste etc, the restaurant is great. The room had a great view of LA but the room itself was average, nothing special, free shuttle to universal is helpful. Overall a good hotel

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cuttings14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, October 29, 2013
Dear Guest, thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you for mentioning the restaurant and the friendly staff. Your comments about the room is also shared with the managers involved for any future room considerations. Thank you kindly for you time and review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 28, 2013

The hotel and staff were wonderful. When I tried to initially book my reservation I had some difficulty and Sherry Samanon the Front Office Manager was very helpful and patient. When I arrived for check in Claribel, the Front Desk Agent, took great care of me and was very pleasant. When I needed assistance with tickets and things to do in the area Dai, the Concierge, was so informative and great to talk with. The club level staff was quick, responsive and kind. My entire experience with this hotel was very enjoyable. I would gladly recomend this hotel, especially if you plan on visiting Universal Studios as it is within walking distance.
Looking forward to my next trip and stay with them!

Room Tip: Paying for club level access is well worth it
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank April D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this review, October 29, 2013
Dear Guest, you comments are indeed shared with the team, and thank you kindly for your time! We understand that traveling is difficult as it is and coupled with extra stress makes for a very hard day. We are glad to be of service and hope to see you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Universal Hotel

Property: Sheraton Universal Hotel
Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#86 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Official Description (provided by the hotel):
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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