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“Great start to our vacation”

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Sheraton Universal Hotel
Ranked #135 of 355 Hotels in Los Angeles
Reviewed September 29, 2013

Great location within 5 mins walk of Citywalk and the Studios. Lovely room on 14th floor overlooking hills. V comfortable bed and good standard of cleanliness. Staff v. Helpful, especially concierge and valet Parkers who were handing out bottles of water while we waited for tour buses or the shuttle. Shuttle runs approx every 15 mins to Studios, Citywalk. Pick ups also at hotel for a connection with the Hop on /hop off bus - got tickets from the concierge. Complimentary breakfast in the club room on 9th floor was good quality and plentiful. Starbucks in lobby too! Only used pool one day but nice pool area with pool bar. Happy hour for drinks in the lobby bar each evening too.staff all very helpful. Enjoyed our stay, thanks.

  • Stayed: September 2013, traveled with friends
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Thank memphisbeckons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this reviewResponded October 8, 2013

Dear Guest, great happy hour and great service, that make for a great fun stay! We are glad that you enjoyed the Hotel and its amenity’s as well as the lounge. The lounge is definitely an excellent way to relax and unwind as well. Thank you for the great feedback on the staff as well. We do hope to be of service again in the near future.

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985 - 991 of 1,711 reviews

Reviewed September 28, 2013

Good hotel close to attractions and within walking distance of metro and Universal Studios Theme Park and City Walk. Check in was easy and staff friendly. There is restaurants and a Starbucks on site. During our stay, there was a television pilot being filmed in the lobby, which made the stay all that more "Hollywood" authentic. Rooms were clean and quiet with nice bedding and furnishings. Bathtubs were small, but showers are the preference now anyway. Parking was ample and relatively low cost for LA.

Room Tip: 802 was nice and quiet with lots of light.
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  • Stayed: September 2013, traveled on business
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Thank sharalDc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this reviewResponded October 13, 2013

Dear Guest , sounds like a true Hollywood visit! There is a very cool buzz in the air when our hotel get used for filming, it’s really a special treat! We are glad the the the location was perfect for your needs and the Metro being so close offers many options of places to go. Thank you so much for your time and we hope to see you again soon!

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Reviewed September 25, 2013

Spent a few days at the Sheraton Universal. Check in was a breeze. No having to wait in a line. Great check in staff. My room was nice and clean with a view of the pool and hills behind, Had the breakfast buffet. Plenty of food to choose from. The waiter I had was Billy. Excellent waiter, very friendly. The pool area had lots of places to lie in the sun.The shuttle will take you to Universal Studios or its just a short walk. The Sheraton is near the freeway and close to the metro. I have stayed here before and will be back.

  • Stayed: August 2013, traveled solo
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Thank JMB54_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this reviewResponded October 13, 2013

Dear Guest , thank you for mentioning the staff, he is dedicated and loves to make his guests happy! We are glad your visit was comfortable and very convenient for you and we look forward to seeing you again soon!

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Reviewed September 25, 2013

We arrived here late after a long day of flying from the UK and then 90 minutes stuck in LA traffic!! We were both exhausted but Glenn on the front desk was so welcoming and he immediately wished Mrs Wilkes a Happy Birthday that had been noted on our reservation details. This was a lovely surprise for her and it was a lovely gesture. Everyone we had dealings with in the hotel made us very welcome. Special mention must be made to the lady on the concierge desk who rang my wife in our room to wish her a happy birthday as she had not been able to see us in person!! When she did meet my wife she gave her a hug!! What a great gesture. Would thoroughly recommend this hotel to anyone

Room Tip: Choose a club room breakfast included is great
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  • Stayed: September 2013, traveled as a couple
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Thank SuzyW1906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this reviewResponded October 13, 2013

Dear Guest , thank you for mentioning the staff who made you feel welcomed and special! We are honored that you selected our hotel to celebrate special such a great occasion! It really sounds like you had a wonderful time and it is our hope that you will consider us again for any future visits.

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Reviewed September 25, 2013

There is no place like home but this is a close second!!! As always I enjoy staying at this hotel. One of my favorites. Great service by a friendly and genuinely caring staff. Front desk manager and stuff is superb. Very clean and comfortable and a great location for business or seeing Hollywood and a family. Might even see a movie star walk through the lobby from time to time.

Room Tip: A block walk from Universal Studios where there are several restaurants to chose from.
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  • Stayed: September 2013, traveled on business
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Thank Kurtis c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this reviewResponded October 13, 2013

Dear Guest , thank you for mentioning the staff and we are so glad that we are you consider this hotel you home away from home! That shows that we are dedicated to making sure our valued guests, such as yourself are happy and content with each and every visit . Many thanks for your time and we look forward to seeing you soon!

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Reviewed September 24, 2013

We were there on the last leg of a 3 week trip to the US. The hotel was impeccably presented and the staff, particularly, Jason at the front desk, and the 2 concierges who helped us with various queries, were fantastic. Nothing was too much trouble.
The hotel itself is definitely world class standard. We would definitely recommend it to anyone who wants a great stay, anywhere near Universal Studios, or just for a break.

Room Tip: Any room would be great I would think.
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  • Stayed: September 2013, traveled as a couple
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Thank bsjd2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this reviewResponded October 13, 2013

Dear Guest , thank you for your insights and mentioning the dedicated staff. We feel that the staff is what makes this hotel thrive. We understand the how important great customer service is and what a difference it can make in your experience. You don’t travel every day , but when you do it should be special. We do hope you consider us for any future visits and thank you again for your time.

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Reviewed September 24, 2013

It was my daughters 16th birthday and they had put balloons in the room for her! She loved it!! Check in agent Joey was so sweet and helpful people like him just make your trip 100 time better when you come in and the people are so welcoming.. Club lounge was awesome a lot of choices also Brian was very sweet in the lounge...Had a great time I will be returning to this property as much as possible!!!

  • Stayed: September 2013, traveled with family
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Thank Janice F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this reviewResponded October 13, 2013

Dear Guest , we appreciate the time you took to mention the staff that assisted you and we will absolutely recognize them! The lounge is indeed a great place to unwind and relax after a fun day and having a great caring staff just makes the experience an excellent one. Please consider us for your future visits, it would be wonderful to be of service again soon!

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Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#85 Business Hotel in Los Angeles
Price Range: $234 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Official Description (provided by the hotel):
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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