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Sheraton Universal Hotel
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1,263 - 1,268 of 1,753 reviews
Reviewed January 27, 2013

We chose to stay at Sheraton due to the proximity distance to Universal Studios. For those looking for a hotel that is close by (within walking distance) this is the place to be!! The hotel was wonderful, rooms were clean and comfortable although alittle on the small scale. The staff that checked us in was friendly and helpful. There was buses during the day that takes you to and from Universal Studios if you didn't feel like walking. I believe the bus service did finish at 9pm so if you intend to stay till later you would have to trek back. There was both valet and self parking available which was within reasonable price/ night. We got told there was even a pool party at the time we stayed which had an ok sorta vibe. (We didn't stay long) Internet costs, however you could use the internet at the lobby for free if it's just e-mailing/facebook etc. Overall a great experience and i would definitely stay here again.

  • Stayed: May 2012, traveled with friends
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1  Thank Edwin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this reviewResponded January 28, 2013

Dear Guest, It is so great that you thoroughly enjoyed your visit and thank you from mentioning the staff as well. We do all we can to make every guest experience a great one. The rooms are cared for by our professional housekeeping team who pay particular attention to the details. Thank you kindly for your feedback and feel free to contact me for any future visits! It would be our pleasure to have you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2013

Me and my husband stayed here during our honeymoon. We were upgraded on arrival to a suite and given vouchers to free food and wine each night from 5pm - 7pm. We also received a glass of wine to enjoy whilst we checked in. The suite was very nice with a good view of the pool area. The staff were very helpful and gave us plenty of advice. The staff at the pool bar were very friendly and it was a great place to sit and enjoy some sun. We went to Universal city which was AMAZING - definitely visit if you stay here!! We booked a Hollywood homes tour through the hotel which was very enjoyable too. The breakfast was very good. I would recommend this hotel to anyone!

  • Stayed: August 2012, traveled as a couple
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Thank Timothy11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this reviewResponded February 2, 2013

Dear Guest ,we feel very lucky that you spent such an important occasion with the Sheraton Family. Thank you for taking the time to write of your experience and I'm happy that the staff did all they can to make every moment effortless and memorable. We certainly hope that your travels bring you back this way again soon, and don't hesitate to look me up anytime to assist with your reservations. Congratulations to you both and we will see you soon!

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Reviewed January 23, 2013 via mobile

After staying at the Westin Bonaventure for one week for a convention on our last night in LA we stayed here. We had a great view, loved the club room and services. The hotel smells so clean and pretty. Staff very nice except young lady working in gift shop did not barely speak to us or ask us if we needed help with all the tshirts we were looking through, but that was ok she maybe had a rough day. My son was numbed the hot tub was down but then again it is January and cold. We were able to take the little universal bus up the hill to universal studios and city walk and it was close enough to the metro subway that we could go see the Chinese Graumans theater and snap photos of famous actors foot prints and hand prints. I am for sure coming back to this hotel in Hollywood.

  • Stayed: January 2013
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Thank Amaple27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this reviewResponded January 24, 2013

Dear Guest, thank you for taking the time to write of your experience. Your comments are most valuable and will be shared with the managers involved . I am glad to know that you had a great visit and enjoyed the hotel and convenient location that allowed you easy access to some great sightseeing spots. It is our hope that you will return again soon, and thank you again for your feedback.

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Reviewed January 23, 2013

The hotel is beautiful, the staff superb, the rooms were clean and comfortable. I was only disappointed by the amount of noise I could hear from the adjacent room and the hallway. We were in a corner room on the 17th floor. We could hear every word from the people next door. This certainly dampened our experience as it made me super conscientious. Not a good match for a romantic getaway...Once we chatted with the staff at the front desk they immediately explained the hotel was booked to capacity and they offered us another room on the club level. It was a bit smaller than the previous one but so much quieter. I only wished I had made the request much sooner.

All in all a good stay for a weekend getaway.

Room Tip: If you like privacy ask for a room without neighbors if possible.
  • Stayed: December 2012, traveled as a couple
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Thank love_vacationing10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this reviewResponded January 24, 2013

Dear Guest, thank you for taking the time to write and I sincerely apologize for the noise issue from the adjacent room. We certainly would make any accommodations to assist. Your comfort is our first and main priority. It is great to read that the staff made you feel at home and assisted as quickly as possible. We do hope you decide to return so we can help create for more great memory’s for you , here at the Sheraton Universal.

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Reviewed January 23, 2013

We had a concert to attend, and we could not find anyone to take care of our wonderful household mascot, our long haired dachshund.. We decided to take her with us on her first trip, and searched for a hotel last minute. Other reviews showed that the Sheraton was very pet friendly, and they indeed were.

I was happy to see upon arrival that othes had doggies as well, so I didn't feel awkward. We were greeted warmly, and were told where the relief areas were..The staff was super friendly and easy going.

The rooms were nice, the bathroom is a little cramped and a little dated, but overall were clean and nice.

You can't beat this hotel for the location and amenities though.

  • Stayed: January 2013, traveled with family
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Thank Zepol95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheratonmanager001, Front Office Manager at Sheraton Universal Hotel, responded to this reviewResponded January 24, 2013

Dear Guest, we certainly are pet friend and we know how important pets are to our guests, they are part of the family! I’m happy that you felt comfortable upon arrival. Your feedback on the rooms are crucial and will certainly be shared. Please keep me as your contact for any future visits. We would be happy to have you back anytime!

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