Checked in very late on 9/11/12 for business. Gabrielle helped my business partner and I at the bar and told us the kitchen was closed, but about 10 minutes later, she returned with a sandwhich, fries, chips & salsa and said, "I'm not charging you for this. I'm sorry our kitchen is closed." Wow! If that wasn't enough, the next day, Sam Samanon help me at the front desk. When I told her the barking little dog in the adjoining room kept us awake, without even blinking, she apologized profusely, explained it was a pet friendly hotel and she immediately compensated our bill and our parking! Wow! Sam & Gabrielle are shining stars for Sheraton!
- Official Description (provided by the hotel):
- Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more less
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- Also Known As:
- Sheraton Los Angeles
- Los Angeles Sheraton