We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service, food, and atmosphere”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sheraton Universal Hotel
Ranked #110 of 351 Hotels in Los Angeles
Issaquah, Washington
Level 4 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great service, food, and atmosphere”
Reviewed April 16, 2012

We stayed during a family vacation. Breakfast was served long enough that teenagers could actually eat. The hotel is within walking distance of Universal (there is also a shuttle) and is convenient to Hwy 101. Rooms are very clean, beds wonderful.

What really made the difference was the staff. Very helpful with any little problem or question about amusement parks. We stayed in the lanai rooms, excellent view of the pool and made it seem like a much smaller hotel (we never took the elevator during our 4 day stay).

We didn't get breakfast included in our room rate, and that was a mistake. We found that it would have been cheaper to book through the hotel rather than hotels.com, but that's hardly the hotel's fault.

Room Tip: We really enjoyed the lanai rooms.
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lois2272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandyPlayer, General Manager at Sheraton Universal Hotel, responded to this review, April 19, 2012
Dear Lois2272-

It was great to hear that you enjoyed your recent stay with us and we appreciate you sharing your experience. We've learned that many of our guests need to sleep in late following a long day at Universal Studios or the beach and are glad your teenagers enjoyed our extended breakfast hours. I've passed along your kind remarks to the entire team here and we all look foward to welcoming you back again soon....we'll have one of our Lanai rooms with a view of the pool waiting!

Best,

Randy Player
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,609 reviews from our community

Traveler rating
    411
    563
    380
    155
    100
See reviews for
698
309
58
269
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (405)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Worcestershire, England
Level 4 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 14, 2012

We stayed one night as part of a trip to universal.

The hotel is nice and modern, very clean with good communal spaces. It is perfect for a trip to universal studios and we walked to the entrance and the city walk rather than use the free shuttle.

The staff were really helpful both on arrival and check out when we arrange a safety deposit for the day ahead of our leaving LA.

Our room was on the 20th floor with great views over the Universal Studios and beyond to the mountains. The room was big, clean and comfortable. There was very little noise so we had a good nights sleep.

Breakfast was fine - nothing special but perfectly acceptable. We didn't have time to use the pool, it was spring break in the US and did look a little busy. I think I would like to stay in one of the low rise rooms around the pool if I stayed again.

We used the self-park which was really really close so no issues walking. The front desk have vouchers for some of the restaurants in the city walk.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Boo1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandyPlayer, General Manager at Sheraton Universal Hotel, responded to this review, April 16, 2012
Dear Boo1000-

Thank you for your recent visit and for sharing your feedback. It was great to hear your positive comments related to our staff and the hotel. It was also nice to hear that you found the parking close and convenient and enjoyed the short walk up to Universal Studios. We look forward to your next visit to the Hotel of the Stars.

Sincerely,

Randy Player
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Clemente, California
Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 13, 2012

I walked into the beautiful lobby and looked for things that my kids might break. There were 4sl separate check-in counters with 2 stations each and only 1 person working all of them. It was a bit frustrating but once past that our family just loved the room and the view from the 18th floor overlooking the hills. We took the shuttle to Universal studios, a 3 minute ride, and had a blast all day and then came back and relaxed in our very nice room. My gripes were that the restaurant seemed a little outdated. I don't want to pay $21 for an adult
Buffet and $11 for kids. In fairmess, there were cheaper alternatives in the lobby. Also, I had to pay for Internet (one of my pet peeves). If I have to pay for Internet it should work everywhere. It did not work in the plaza level where the restaurant was. But don't get me wrong, everything else was excellent. Next time I will negotiate a better rate and try to get Internet and parking included.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gregoryg63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandyPlayer, General Manager at Sheraton Universal Hotel, responded to this review, April 16, 2012
Dear Gregoryg63-

Thank you for sharing your experience during your recent stay. I was glad to hear that your overall visit was nice and that you enjoyed your room and stay with us. I can definitely understand your frustration to only have one individual at the Front Desk to assist with check in. I've addressed this with our Front Desk team to ensure it doesn't happen again. Let me know if I can assist with booking future reservations as we have packages that include parking and internet and add value if you plan on using both of these during your stay.

Best,

Randy Player
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 12, 2012 via mobile

We spent seven nights at the Sheraton and had a fantastic stay. Everyone we dealt with from reservations through check out was very accommodating and service oriented. We upgraded to a junior suite package which included parking and breakfast each day and was worth the additional cost. The room was updated and very clean and comfortable. The location was very convenient to Universal Studios, Hollywood, and other great LA attractions, but you will need a car. The only downside was the elevator issues, but not a big deal. Thanks for a great week!

Stayed March 2012
Helpful?
1 Thank jk566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandyPlayer, General Manager at Sheraton Universal Hotel, responded to this review, April 16, 2012
Dear jk566-

Thank you so much for your 7-night stay with us and it was great to hear that you enjoyed your trip. I'm glad that enjoyed our Suite package with parking and breakfast. Many guests don't realize the many different attractions that are a short drive from the hotel and it sounds like you experienced many of them over your week long visit. I'm always encouraging guests to take the short 10-15 drive up to the Griffith Park Obervatory. It's free and a great way to spend the evening and watch the sunset over LA.

I appreciate your patience as we worked through some elevator challenges but these have been corrected and hopefully won't cause any delays in the future.

Thanks again and we look forward to seeing you soon.

Randy Player
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, UK
Level 6 Contributor
114 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed April 10, 2012

Stayed for 7 nights (2 adults and 3 teenagers). Hotel staff were friendly and the rooms were of a good standard. The breakfast was also good but the restaurant can get a bit crowded. Universal studios and city walk is just 10 minutes walk away. LA traffic can be a bit of a nightmare, so use the metro which is just 5 minutes for from the hotel. We used it to go to the staples center and to the Kodak theatre and could not fault it ($1.50 for single journey or $5 for a day pass). Other reviewers have stated have a room facing the pool to avoid traffic noise, we had a room on the opposite side to the pool and we could not hear any traffic noise.

Room Tip: If going to theme parks, sporting events, studio tours, theatre etc. Book tickets online before you...
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raidon22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandyPlayer, General Manager at Sheraton Universal Hotel, responded to this review, April 12, 2012
Dear Oakleigh22-

Thank you for your recent 7 night stay with us and for taking the time to share your experience. I've shared your comments with the entire team here at the hotel and everyone was happy to hear that you enjoyed your stay. At times the hotel restaurant, Californias, can get pretty busy and I encourage guests to take advantage of our Starbucks Kiosk in the lobby or room service which are both also available. Your tip of using the Metro to access Hollywood or Downtown LA is a great one and our concierge team has all the information available such as maps/schedules/etc for anyone needing more info. We look forward to welcoming you back again soon.

Randy Player
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cortlandt Manor, New York, USA
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 10, 2012

The Hotel was very clean. It's not like the Universal Hotels in Orlando, but for convenience to Universal Hollywood - perfect. Everyone we had dealing with was very courteous and friendly. The Valet Service was excellent!

Room Tip: We were in a Club Room with continental breakfast available. This was great when with kids!
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ddclean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandyPlayer, General Manager at Sheraton Universal Hotel, responded to this review, April 12, 2012
Dear ddclean-

Thank you for sharing your experience and it was great to hear that you found the hotel very clean. I've shared your comments with our Housekeeping team and they were all excited to hear that you noticed their hard work. I also thanked all the staff and in particular the valet staff for ensuring you felt like a valued guest. We look forward to welcoming you back soon.

Randy Player
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 10, 2012

This hotel has far too few elevators for its size and the few that exist are slow and inefficient. On vacation days lots of famiiies are trying to check out with luggage at the same time. The experience was extremely frustrating. Some guests actually gave up and changed plans or walked down several flights of stairs with luggage. We ended our 20-minute elevator wait by going up to the top floor from the 8th just to get into an elevator. Thus, it was full for others trying to get down.

Our shower was also broken, with a leak that sprayed over the curtain and all over the bathroom. We would have imformed staff, but were so late getting out, we did not have time.

Room Tip: Request low floor and don't take much luggage to avoid elevators.
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyTraveler034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RandyPlayer, General Manager at Sheraton Universal Hotel, responded to this review, April 12, 2012
Dear Familytraveler034-

I am very sorry for the elevator challenges that you experienced last week while staying in our hotel. The three main elevators are sufficient to handle the amount of traffic although they may get a little crowded at times. Unfortunately last week we had one elevator that stopped working and required two days to repair. We definitely could have handled this "outage" better with increased signage and better communication with our guests upon arrival. Hopefully this was a unique situation and won't occur again but I feel we will be much better prepared to handle if it does. I have sent you a private message to obtain your room number so I can ensure our Engineering team repairs the shower issue that you mentioned as well.

Thank you again and please let me know if I may be of any future assistance.

Randy Player
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Los Angeles hotels

Hotels you might also like...
Also consider these accommodations in or near Los Angeles
Central L.A
Hilton Los Angeles/Universal City
Universal City Area
BLVD Hotel & Spa
BLVD Hotel & Spa
#90 of 351 in Los Angeles
383 reviews
Universal City Area
Nite Inn at Universal City
Nite Inn at Universal City
#137 of 351 in Los Angeles
177 reviews
Show Prices
Show Prices
Show Prices
Central L.A
Tilt Hotel Universal / Hollywood, an Ascend Hotel Collection Member
The Garland
#13 of 351 in Los Angeles
2,982 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Universal Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Universal Hotel

Property: Sheraton Universal Hotel
Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#85 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Official Description (provided by the hotel):
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Priceline, Travelocity, Hotels.com, Hotwire, Cheap Tickets, getaroom.com, Cancelon and HotelQuickly so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing