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“Nice Room and service, various problems”

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Holiday Inn Express - Los Angeles Downtown West
Ranked #144 of 355 Hotels in Los Angeles
Reviewed October 18, 2012

Neighborhood is a bit sketchy but parking available in hotel. Since we were visiting downtown, the location was okay. Single elevator access to room floors is old and slow. Hallway on second floor was littered. First room assigned to us on second floor was clean but had a door connecting to adjoining room. Fortunately we arrived in the afternoon. When our neighbors arrived just after we first entered our room and we could hear every word said between them. After offering to call our neighbors to tell them to keep quiet, management gave us a new room on 4th floor without any connecting door . The problem was our neighbors were talking normally. We didn't feel like sharing our conversations with them either. The new room was quiet with nice bed and decor. Unfortunately the sink drain leaked on to the bathroom floor. No major problem, just a wet floor when you used the sink. The breakfast included many nice options and the coffee was decent quality.

Room Tip: Advise requesting another room if you received one connected to adjoining room. Eventually you will...
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  • Stayed: September 2012, traveled as a couple
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Thank Tfarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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127 - 133 of 193 reviews

Reviewed October 1, 2012

i love this holiday inn express ... is just a couple of minutes from all the main attractions..has a free shuttle...has a business center open the 24 hours ready to print... breakfast is hot and plenty of options ..the staff is amazing everyone is so nice and take care of you .... has plenty of parking .. and thanks to 2 front desk ladies in the morning aida and ivonne are very helpful and very professional ..overall very good experience

  • Stayed: August 2012, traveled on business
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3  Thank adrian m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2012

my fist stay here at the holiday inn express since it was the ramada limited alot of improvements very clean room parking was great the staff was friendly and also the breakfast bar is free every day i love my stay at this hotel me and my friends will be back soon thank you holiday inn express .

Room Tip: the gym room was great
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  • Stayed: September 2012, traveled with friends
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2  Thank garard c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2012

This property is newly remodeled and because of that, it's new, clean and very well decorated. The outside of the property is freshly painted in Holiday Inn colors and almost looks out of place considering the neighborhood and other buildings around it. It is in a very dirty part of town, let's just say that, with many people on the streets, walking, selling, hanging out, talking . . . we were concerned about the safety of our vehicle, but everything was fine. I wish there was a secured lot with a gate or something, but that's not the case here. Parking is free which is nice!

The room is clean and everything worked fine. We all got a good night's sleep, which was our goal, once the sirens stopped at about 11 PM. We were at Dodger Stadium (which is a 10 min drive) until 9:30 PM, but heard 3 or 4 sirens go by in that hour and a half that we were in our room before going to sleep. Do not expect to swim here, the pool is VERY SMALL -- we thought it was the hot tub!! No more than 5 people will fit comfortably and don't even think about doing any playing or swimming, it's just enough to wet your feet.

Breakfast was fine, no major complaints. Aside from hard, cold hard-boiled eggs, but perhaps that's me being picky. There were eggs, sausage patties, yogurt, fresh bananas and oranges, and several toast, muffin and bagel offerings. Typical Holiday Inn type of breakfast.

It's the nicest option in the area -- if you need / want to stay in the area. Just know, you won't be walking to and from dinner, the store, etc.

Room Tip: Stay on a higher floor, but we always request that. We stayed right across the elevator on the 5th...
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  • Stayed: August 2012, traveled with family
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1  Thank rocsmom0304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2012

in general this place is ok as the price is quite reasonable based on the location. however this is the first time I travelled to LA and I immediately got bug bite in this motel. the bed sheet wasn't very clean and the closet feels smelly as well. unforturenately we left all clothes we bought in outlet in the closet and we found bugs when we tried on them back home. we spent whole weekend and try all we can to kill the bugs.

we wrote the Intercontinental group to raise this issue but the hotel insist their rooms are very clean after a "bug inspection" by outside company.

anyway, just a friendly remind to those who are going to stay in this place, be careful!

Room Tip: chekc out the holidayinn express in holywood
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  • Stayed: May 2012, traveled as a couple
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2  Thank Yijia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express - Los Angeles Downtown West, responded to this reviewResponded August 15, 2012

Dear Eric Yijia L,

We certainly appreciate you taking the time to bring this matter to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. The hotel took your comments seriously and immediately contacted their pest control company to come and inspect the room. The results of the inspection showed no evidence of any insects.

Once again, I really appreciate you sharing your comments.

Sincerely,

Jaime W
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2012

This is a newly remodeled hotel, which makes it look brand new on the inside. The furniture is modern and comfortable. Located a few blocks west of Downtown Los Angeles, and about a 5 minute drive to LA Live (Stables Center). On the other hand, the location is not so great, but if you don't mind taking a cab or driving this is a decent hotel.

  • Stayed: July 2012, traveled on business
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Thank 32414Luis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2012

We stayed 1 night in this hotel and it was clean and the bed was comfortable. We arrived early morning and couldn't check in yet. The front desk staff left us go ahead and park the car so we spent the day in the fashion district. The ladies at the front desk were extremely accomodating and very friendly! The hotel was an excellent place to stay. The part of town it is in is not the best, but I would stay here again because it was a great place to shower and sleep. The breakfast was good and hot with a lot of different food options.
Great price, free parking, clean, comfortable, complimentary breakfast, A+ in my opinion.

  • Stayed: July 2012, traveled with family
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Thank Crystal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express - Los Angeles Downtown West

Address: 611 S Westlake Ave, Wilshire Blvd./6th St., Los Angeles, CA 90057-3501
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #144 of 355 Hotels in Los Angeles
Price Range: $174 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express - Los Angeles Downtown West 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express Hotel Los Angeles
Ramada Los Angeles
Los Angeles Ramada

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