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Hilton Los Angeles Airport
Ranked #98 of 355 Hotels in Los Angeles
Reviewed January 19, 2013

This hotel is dated. Everything about it seems to scream for renovation. The room was comfortable, but loud, even at the very end of the hallway. I could hear every door open and close. Every footstep. I even had to change rooms twice because the HVAC systems didn't work properly in the first two. The fitness area is ok. Decent machines, but it's in a dank basement area with no natural light and just isn't set up properly. One pet peeve of mine is those little cone shaped cups at the water cooler. Yup, they had them. Leads to lots of waste because you can't reuse them and you can never get enough water. The restaurant food was mediocre at best. Imagine every catered meal you've had a restaurant convention and average them out quality-wise. That's pretty much what it was like.

Room details:

- Bathroom was crazy small. Had to close the door to use the toilet. All of the fixtures were very old and functioned moderately. Hot water never showed up. I got its luke warm counter part. I waited 10 minutes for it to change and then just had to get on with it. Didn't have time for engineering to come look or change rooms yet again.

- Room was on the smallish side, but there was enough room to work at the desk without being cramped. No sitting area though.

Staff

- most staff were only moderately helpful. Many didn't seem to know good answers to basic questions, like how long does the shuttle take to get to the airport. In case you are wondering, about 15 minutes.

On the plus side, I got a great deal on the room. About $125 and the bed was reasonably comfortable and I would have slept well if it was more quiet. The desk space was adequate.

  • Stayed: January 2013, traveled on business
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Thank Crticalone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,794 - 3,800 of 5,111 reviews

Reviewed January 18, 2013

Was taking an early flight from LAX and hence decided to stay here. IT is a very basic hotel catered to the population transitting at LAX. Breakfast is decent, rooms are small, service is ok and the hotel has a shop inside.

Room Tip: Specifically ask for a larger room
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  • Stayed: January 2013, traveled on business
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Thank Jinu J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLAX, Guest Experiences at Hilton Los Angeles Airport, responded to this reviewResponded January 21, 2013

Hi Jinu J,

Thanks so much for the review! I wish we had impressed you a bit more, if there's anything I can help with for your next stay, please let me know! I'd be glad to help. Take care.

Tim Gilmour
Tim.Gilmour@Hilton.com

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Reviewed January 18, 2013

We stayed in this hotel for a one night layover on the way to New Zealand from the UK. Clearly, it is not going to be a quiet hotel given the location, so comments are highlights only.

Our late night check in was handled efficiently and room allocated promptly. Once settled in the room it because apparent that the room was on the "wrong side" of the hotel - with the aircraft noise being exceptional - we requested a room exchange at 3am. The second room was significantly more quiet. This appears to be the main tip of you want sleep - obvious, I guess - but worth check at checkin.

The hotel is bland Hilton and somewhat dated - especially compared to some of the renovated Hilton's I've visited recently ( mostly in Europe ). Our toddling children we're welcomed warmly at breakfast which was pleasant with a good buffet - so breakfast is worth including if you have the chance. Transfer to and from the hotel worked well and was as frequent as other hotels.

The primary problem with the HIlton group is their obvious strategy for trying to take money from you through additional costs: wifi, room service, limited TV channels etc etc. In a way it offers choice - but becomes irritating after a while. The outdoor pool and hot tub are somewhat unwelcoming and sterile.

All in all - it was a bed, close to a airport with a shower that takes the skin of your back - clean, comfortable but not quiet - even with airline issues earplugs :)

  • Stayed: December 2012, traveled with family
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Thank St.Albans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLAX, Guest Experiences at Hilton Los Angeles Airport, responded to this reviewResponded January 21, 2013

Hi St.Albans,

Thanks so much for the nice review! Your tip is going to be very helpful for a future guest. Most people don't seem to mind the noise from the airport, but if you think there's a chance it might bother you, please let us know at check-in. We can assign you to a nice quiet spot where you can get rest.

Tim Gilmour
Tim.Gilmour@Hilton.com

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Reviewed January 18, 2013

I got a nice room off of hotwire, but wow make sure you order the night before as otherwise breakfast is easily $48 with the service fees for the standard 'american breakfast' fair with coffee and juice. Very nice location, can't get closer to LAX, the pool is good in the middle of the hotel area so ask for a room facing the pool is about the best view - or ask for a view of the airport but expect a little more noise.

Room Tip: Pool view, or airport view from a high floor.
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  • Stayed: January 2013, traveled on business
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Thank Tim_Gibson_AFG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLAX, Guest Experiences at Hilton Los Angeles Airport, responded to this reviewResponded January 21, 2013

Hi Tim_Gibson_AFG,

Thanks so much for the nice review! I think the price you mentioned was for a couple people, but as you mentioned, there are rates (even booking through a third party) which include the breakfast buffet for a discount. Come see us again soon!

Tim Gilmour
Tim.Gilmour@Hilton.com

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Reviewed January 17, 2013

We stayed here primarily because of the location. There is a free shuttle from LAX. The room price is fair. The breakfast buffet, while complete, is overpriced. Room was clean and quiet. We will stay here again.

  • Stayed: January 2013, traveled as a couple
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Thank elpavorealblanco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLAX, Guest Experiences at Hilton Los Angeles Airport, responded to this reviewResponded January 21, 2013

Hi elpavorealblanco,

Thanks very much for the review! Let me point out that our shuttle is running 24 hours a day as well. Please don't hesitate to contact me with any further feedback or any questions you might have. Thanks again.

Tim Gilmour
Tim.Gilmour@Hilton.com

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Reviewed January 16, 2013

This is a very good hotel located about a half mile from LAX, rooms were clean and well furnished for a business traveler. Hotel has shuttle to the airport that runs every 15-20 minutes as needed. Location is very near several rental car returns for LAX so you can drop off your luggage at hotel and then return your rental and the rental car folks we used (Hertz) would have taken us back to hotel but so close we walked, saving the cost of a day of car rental and parking. Note if you need to use the computer in business center they do charge which surprised me, they did have a device to print boarding passes for free but seemed not to work most of the time.

  • Stayed: January 2013, traveled on business
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1  Thank Gymdawgfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLAX, Guest Experiences at Hilton Los Angeles Airport, responded to this reviewResponded January 21, 2013

Hi Gymdawgfan,

Thanks so much for the great review. FYI, guests are also able to return their Hertz cars in the hotel parking lot. You can drop your keys off at the Hertz desk located next to the front desk for no extra charge.

Tim Gilmour
Tim.Gilmour@Hilton.com

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Reviewed January 15, 2013

This is a nice hotel situated near major highways. The staff is efficient and friendly. The rooms are tastefully decorated and very comfortable. I have stayed here on 2 separate occasions and I would stay here again.

  • Stayed: December 2012, traveled as a couple
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Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonLAX, Guest Experiences at Hilton Los Angeles Airport, responded to this reviewResponded January 21, 2013

Hi Paul D,

Thanks for the perfect score! I'm glad you enjoyed the hotel. Our guest room renovations have been completed, and the rooms are quite popular. See you again soon I hope!

Tim Gilmour
Tim.Gilmour@Hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Los Angeles Airport

Address: 5711 West Century Boulevard, Los Angeles, CA 90045-5672
Phone Number:
Location: United States > California > Los Angeles > LAX Area , Westside
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Luxury Hotel in Los Angeles
#63 Business Hotel in Los Angeles
Price Range: $149 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Los Angeles Airport 4*
Number of rooms: 1234
Official Description (provided by the hotel):
Set just a quarter of a mile away from the Los Angeles International Airport (LAX) and featuring a complimentary shuttle service to and from the airport, the Hilton Los Angeles Airport hotel in California is ideally situated for travelers using LAX. The hotel's 1,234 guest rooms are equipped with WiFi and feature bright, modern furnishings. Keep up with work in the business center, or utilize this Los Angeles hotel's 55,000 sq. Ft. of meeting space for seminars and conferences. After a busy day, relax in the heated outdoor swimming pool and wind down in the whirlpool. Keep fit in the 24-hour fitness center, or simply enjoy a quiet stroll in one of the hotel's four outdoor garden areas. Enjoy delicious food in one of the hotel's four dining venues. Savor a Chinese breakfast at The Cafe, or experience the delights of northern Italian cuisine in Andiamo at the Hilton Los Angeles Airport hotel. ... more   less 
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Also Known As:
Hilton Los Angeles Airport Hotel Los Angeles
Hilton Hotel Los Angeles
Los Angeles Hilton

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