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“not a family hotel”

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Hilton Woodland Hills/Los Angeles
Ranked #34 of 354 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersBronze level
Reviewed August 15, 2010

I stayed at the Hilton during the week of Aug 8th - 14th. The hotel staff was friendly, rooms were clean and ok..not really anything special. I stayed in the basic king room. I had picked this hotel because it was close to the conference I was attending...so on that point alone, it was ok....there were several there, with families/kids who changed hotels after staying one night. The Hilton does not have a pool, does not have free internet, does not have free over night parking and does not have mini refridg. in rooms...so if these things are important to you, I would pick another hotel. There are many restaurant's close to the Hilton....most just out the front door and 1/2 block away. The Cheescake Factory, Morton's, BJ's Restaurant and Brewery. Starbucks, Jamba Juice and a few burger places are about 1 block away. I did find the best place to have breakfast and it's VERY inexpensive.....right next door to the Hilton, at 6400 Canoga, on the first floor of the office building, in Suite 118 is a very small place called SWEET HOUSE CAFE. they have great breakfasts, eggs, bagels, fruit, etc., and for lunch, all kinds of sandwiches and salads....they are open only until 4:00 PM...but worth the stop and very inexpensive. Check out from the Hilton was easy..no issues...overall the Hilton is a fine hotel, if you don't want the frills and thrills ....basic hotel, lounge, etc.....I would stay again, BUT not if I were to bring my family.

  • Stayed: August 2010, traveled on business
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Thank LizH1174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francois_Khoury, General Manager at Hilton Woodland Hills/Los Angeles, responded to this reviewResponded August 16, 2010

LizH1174 – thank you for your review and comments. I was glad to read you found the hotel clean and the service friendly. I am happy to hear you got to experience how convenient we are to most venues. I wish we could have earned a higher rating from you but once again thank you for your comments. Come back soon!

Francois Khoury
General Manager

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1,193 - 1,199 of 1,322 reviews

Reviewed August 9, 2010

Staying 12 days on business.This Hotel is a beautiful hotel and very clean. You pay for Valet parking but they are so polite friendly and fast .The front desk staff are so helpful directions etc. There is a restaurant but seemed always empty so I had dinner at the many different retaurants close by.In the next block is the cheese factory. The consierge's level has snacks from 5 to 9 and breakfast and has a nice view.The house keeper was very good so everything was great just a little over priced.

  • Stayed: July 2010, traveled on business
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Thank Bridgetpianos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francois_Khoury, General Manager at Hilton Woodland Hills/Los Angeles, responded to this reviewResponded August 10, 2010

Bridgetpianos – Thank you for your review and 5 stars. I was happy to read that you enjoyed your stay and found the hotel clean and the service friendly. I see that you have submitted 64 previous reviews using Tripadvisor. I think that is great. I like reading comments from our guests. It gives us the real viewpoint and helps us improve the services and products we provide for our guests. Once again, thank you and come back soon.

Francois Khoury
General Manager

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Reviewed June 26, 2010

This hotel i does have a great location. Immediately upon entering you feel the understated design and substandard decor, lack of color. Certainly, it could be said the decor is to be of Asian origin, however, whomever designed this lobby and the color selections did not represent the best for the property.

I found the property to be outdated in every aspect, from the rooms, the lobby and the restaurant. The lounge did seem to be more updated than any other location within the hotel.

The front desk staff were friendly, the bell staff were purely average and not in what one would expect of a Hilton uniform.

The price point of the hotel would allow you to expect something more than what you are getting and I would strongly suggest visiting another hotel instead of the Woodland Hills Hilton.

  • Stayed: May 2010, traveled on business
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Thank LiscomeBay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francois_Khoury, General Manager at Hilton Woodland Hills/Los Angeles, responded to this reviewResponded July 1, 2010

LiscomeBay – Thank you for your review. I apologize that the hotels décor did not meet your expectations. The hotel is scheduled for renovation and we are very excited about all the upcoming changes and feedback from our guests.

I am glad to hear you had a friendly encounter with the front desk. I have shared your comments with the staff.

Warm Regards…
Francois Khoury
General Manager

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Reviewed June 22, 2010

The hotel was purely a business hotel with no frills- No pool and no extravagant luxuries. Even the restaurant was purely functional. The good thing though was it was reasonably priced and affordable.

I would surely recommend this hotel to all business traveler who is looking for value in his accommodation rather than unnecessary luxury and elegance.

  • Stayed: May 2010, traveled on business
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Thank Kiran-ls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francois_Khoury, General Manager at Hilton Woodland Hills/Los Angeles, responded to this reviewResponded July 1, 2010

Kiran-Is, Thank you for your recent review and four stars. I am glad to read that we met your expectations. When your travels bring you back to this area, we are looking forward to serving you again.

Francois Khoury
General Manager

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Reviewed May 24, 2010

I saved 35% by booking on hotwire (orig $125 for Saturday night) We checked in very late but was still able to get our 2 bed room with no hassles. We were on the 10th floor. Beds are very comfortable with 4 pillows on each bed! Room service is till 10:30pm/11:00pm. Rosemary chicken was YUMMY! Toiletries were splendid! I really enjoy my weekend stay here. ONLY DOWNFALL - you have to pay for parking ($7 as a guest) because its a shared parking structure with like 6 other buildings and businesses.

  • Stayed: May 2010, traveled on business
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Thank letstalktravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francois_Khoury, General Manager at Hilton Woodland Hills/Los Angeles, responded to this reviewResponded July 1, 2010

letstalktravel - Thank you for your recent review and four stars.I was happy to read you enjoyed your visit.The Chef will also be happy to see that his food was delicious and appreciated. Come back soon.

Francois Khoury
General Manager

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Reviewed May 17, 2010

Changed rooms 3 times on the same day-room lights were dysfunctional
Housekeeping attitude was very poor and not customer focused
Front desk were not good at answering phones within 15 rings or listening to customers needs
No complimentary water in room. No free Wifi in this day and age. General poor customer focus

The best part of the stay was that the valet attendants were great with the customers especially the evening shift on weekends.(Nelson). The location was ideal to shopping. The gym was great

  • Stayed: May 2010, traveled with friends
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Thank ibari210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francois_Khoury, General Manager at Hilton Woodland Hills/Los Angeles, responded to this reviewResponded July 1, 2010

ibari210 - Thank you for your recent review, it definitely seems we dropped the ball and caused your visit to be less than perfect. Please accept my apology. There is no excuse for you to experience three room moves. Thank you for bringing this to my attention, your comments will assist us in improving our services. I share your comments with Nelson regarding his great guest service. Also glad to hear you enjoyed working out in our fitness center. Come back soon.

Francois Khoury
General Manager

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Reviewed April 9, 2010

Pretty much what one expects from a full-service Hilton. We stayed Easter weekend so it was pretty quiet at this business-travel-oriented hotel. Nice area in the San Fernando Valley yet still reasonably accessible to downtown LA. Only drawback encountered: the room ran out of hot water on Monday morning.

  • Stayed: April 2010, traveled as a couple
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Thank Ashley25NorCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Woodland Hills/Los Angeles

Address: 6360 Canoga Avenue, Woodland Hills, Los Angeles, CA 91367-2501 (Formerly Hilton Woodland Hills)
Phone Number:
Location: United States > California > Los Angeles > South San Fernando Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#16 Luxury Hotel in Los Angeles
#24 Green Hotel in Los Angeles
#45 Business Hotel in Los Angeles
Price Range: $144 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Woodland Hills/Los Angeles 4*
Number of rooms: 330
Official Description (provided by the hotel):
A newly renovated (2016), full-service hotel located within Warner Center in Woodland Hills. The Hilton Woodland Hills hotel offers modern amenities in the warm, Southern-California climate and is located near Los Angeles attractions including Universal Studios, The Getty Center, Malibu Beach and Hollywood. Our 330 guestrooms are BRAND NEW, spacious and sleek with wireless internet access, 37” LCD HDTV’s, and Hilton’s Serenity bedding collection, including rarely seen Double King rooms available. RUNWAY, the hotel's new restaurant serves breakfast, lunch and dinner, happy hour, fresh California cuisine, craft cocktails and local wines. The hotel is walking distance to many fine restaurants, premier shopping and entertainment. ... more   less 
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Also Known As:
Hilton Woodland Hills Hotel Los Angeles
Hilton Hotel Woodland Hills
Los Angeles Hilton
Hilton Los Angeles

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