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Mark D

Amazing bar/restaurant and stay

5.0 of 5 bubblesReviewed Sep 8, 2016via mobile
Great place, clean rooms! The restaurant food and service is honestly better than most stand-alone restaurants. The drinks and food are awesome!

Ask for Lisa for service at the bar/restaurant- she's the best!
Date of stay: September 2016
Trip type: Traveled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francis C, Front Office Manager at Hilton Woodland Hills/Los Angeles, responded to this review
Responded Sep 9, 2016

Dear Mark D,

Thank you so much for your feedback! We are thrilled to know you had a great time and enjoyed, not only the property but most especially, the service our bartender, Lisa, has provided you. We will definitely share your kind words to our team! We look forward to welcoming you back at the Hilton Woodland Hills!

Sincerely,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed September 7, 2016

Stayed here for a friend's wedding and the entire experience was perfect. Reception was friendly, fast, and with a smile. Rooms were very spacious, clean, and bed is amazingly comfortable. The bartender had great card tricks to show. Try the California burger it is everything!

Date of stay: September 2016
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank farfarawayyyyy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francis C, Front Office Manager at Hilton Woodland Hills/Los Angeles, responded to this reviewResponded September 10, 2016

Dear Valued Guest,

Thank you so much for your feedback! It was a pleasure providing you with the best experience during your stay! Please come visit us again!

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2016

My high school had its 50-year reunion at this hotel, which was one of several options given us by the company our committee hired to organize the event. We occupied the entire second floor, which has a ballroom and foyer that overlooks the downstairs lobby. It was elegant and comfortable, and perfect for a party of 105 classmates. The catering staff was accommodating and congenial, and the buffet was very good. The room we booked was spacious, quiet and clean. We enjoyed our stay at this hotel and would recommend it to anyone.

Date of stay: August 2016
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 117mabelh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deepak M, General Manager at Hilton Woodland Hills/Los Angeles, responded to this reviewResponded September 6, 2016

Good Morning 117mabelh,

We are thrilled to know that we exceeded your expectations and created memorable experiences for your reunion party.

Thank you once again for recommending us to your friends and family and we hope to have you with us soon.

Warm wishes,
Deepak

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2016 via mobile

We stayed there for two days this past weekend for a large family event we had a catered dinner Saturday and morning breakfast Buffett on Sunday .
The event was first class and the catering manager was great super efficient and excellent service all around
We had over 140 guests and everything went very smooth we recommend for anyone wanting to have a large scale event
As for as the hotel it was very very nice! The rooms are great and the beds are very comfortable very clean large rooms no complaints at all
The only issue to our family and many guests was why would anyone build a hotel in LA with out a pool?? Does not make sense
However everything else was wonderful we recommend!

Date of stay: August 2016
Trip type: Traveled with family
Thank camperbear
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deepak M, General Manager at Hilton Woodland Hills/Los Angeles, responded to this reviewResponded August 31, 2016

Good Morning Camperbear,

We are thrilled to know that we exceeded your expectations. we will certainly share the words of appreciation with the team at the hotel.

Thank you once again for recommending us to your friends and family and we look forward to your arrival soon.

Warm wishes,
Deepak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2016

this hotel refused to make the effort and place my family with other family members staying at the hotel. The staff actually lied to me and told me that we were on the same floor. was not super clean. i had to call up for a new box of tissues as well as ask for a new roll of toliet paper. This is the first hotel i have stayed at that does not put a fresh roll of toliet paper. would not recommend in the future.

Date of stay: August 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Yousef A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Deepak M, General Manager at Hilton Woodland Hills/Los Angeles, responded to this reviewResponded August 29, 2016

Good Morning Yousef,

Thank you for letting us know of your recent stay with us. Please accept or sincere apologies for less than perfect stay with us. Please be assured that we will take corrective measures to rectify our shortcomings.

We sincerely hope you will allow us another opportunity to serve you. Please call upon me when you have a date in mind and I will personally attend to the details of your reservations.

Warm wishes,
Deepak

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2016

The facility doesn't have a pool, so it's not very useful when you travel with children.
The hotel was recently remodeled and it looks very modern, it still has a very small lobby area.
Overall the hotel is ok

Date of stay: August 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank cynthiamC7662CG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francis C, Front Office Manager at Hilton Woodland Hills/Los Angeles, responded to this reviewResponded August 24, 2016

Dear Cynthia,


Thank you so much for your feedback. Again, We sincerely apologize for the inconvenience you went through with your A/C unit during your stay. We also have a list of swimming facilities we can recommend while you are staying with us. We hope that you will consider staying with us again in the near future.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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