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“Too noisy, rude staff”

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Holiday Inn Express West Los Angeles
Ranked #115 of 353 Hotels in Los Angeles
Certificate of Excellence
Reviewed February 19, 2014

If you value a peaceful sleep, this is not the hotel for you. This hotel is right next to the freeway and on a busy street. It is extremely noisy. In addition, the walls are so thin you can hear your neighbors' conversations. The room shakes every time some closes a door. Awful. Even worse, the front desk staff
are rude. Never again.

  • Stayed: February 2014
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1  Thank BillieJam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neel n, Front Office Manager at Holiday Inn Express West Los Angeles, responded to this reviewResponded February 21, 2014

Thank you for your comments regardng your recent stay.I do apologize for all the issues you had with your stay. Yes we are located in a very busy area but we try our best to assign you the quite side. I sincerly apologize if the service was not up to your standards. I will be having a meeting with all my front desk staff about this issue. Again we are sorry that your experience was unsatisfactory and we will be working to improve.

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133 - 139 of 351 reviews

Reviewed February 10, 2014

Located right next to the 405 freeway, this hotel is easy to find, and centrally located. The room was very clean, and the curtains even came with clips to secure them together and ensure that no early morning light got into the room, if you did not want it to do so. The property appeared to be in good repair, and the staff was very friendly. I would not hesitate to stay here again.

  • Stayed: February 2014, traveled on business
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1  Thank Karl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neel n, Front Office Manager at Holiday Inn Express West Los Angeles, responded to this reviewResponded April 14, 2014

Thank you for your great review of our property. I'm glad that you enjoy our hotel and that our staff takes good care of you during your stay with us. We look forward to your next visit with us.

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Reviewed February 8, 2014

Clean and quite facilities. Friendly staff. Reasonably priced. About 3 easy miles to UCLA hospital on surface streets. Plenty of underground parking. Easy on/off 405 access. Stayed on 3rd floor and not disturbed by road or hwy noise. Definitely will stay again on return trips to UCLA.

Continental breakfast looked good and everyone seem happy. I am picky but was satisfied with fruit, oatmeal, and yogurt, and a coffee to go. Clean eating area. Easy walk across the street at light controlled intersection in front of hotel to Subway for a night-time soup and sandwich and a 7-11 for adult beverage. Refrigerator kept drinks cold.

2 queen-bed room was cozy (small) for elderly mom and 2 sisters to stay two nights but bathroom had plenty of room for 3 hairdos and makeup. Beds were comfortable. Cleaning ladies do an excellent job of cleaning.

Stayed: November 2013, traveled with family
2  Thank Christine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express West Los Angeles, responded to this reviewResponded February 24, 2014

Dear Christine W,

Thank you for taking the time to provide feedback on your stay. We are pleased to see you enjoyed your time at the hotel, and look forward to serving you again in the future.

Sincerely,

Ben J
Case Manager
IHGCare

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Reviewed February 4, 2014

Thank you all for my stay at the motel. Janak is very good employee and always helpful. Jaime is always helpful. They all have been so helpful and glad to help with any questions. It has been the best experience at any motel that I have been too.

  • Stayed: February 2014, traveled on business
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1  Thank kimilee w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2014

I wanted to be somewhere close to my friends and I ended up booking this Holiday Inn Express through Hotwire,

for the price I've paid it was a pretty good deal. the room was clean, the hotel staff were nice and friendly and the location was pretty much where I needed it to be.

the noise that other people complaining about didn't bother me at all so I guess it depends on the person

didn't get to have the breakfast here, so no comment on that but the coffee at the lobby was pretty awful. (liked the cookies tho)

  • Stayed: December 2013, traveled with friends
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Thank amir4barca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neel n, Front Office Manager at Holiday Inn Express West Los Angeles, responded to this reviewResponded January 24, 2014

Thank you for your great review of our property. I'm glad that you enjoy our hotel and that our staff takes good care of you during your stay with us. We look forward to your next visit with us.

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Reviewed November 30, 2013

LA is expensive and hotels are even more expensive, SO a clean, very recently remodeled and upgraded property for a reasonable price is a very good thing! Free secure Wi-Fi, a decent breakfast bar, safe parking for only $10 per night, window that opens, new furniture in the room that is usable and convenient, decent beds for the price, a new medium size fridge that gets cold, well-lit and useful bathroom and shower, and lighting! Yes, the lights that work AND are usable all over the room! Can't tell you how many times we've spent much more for a room where the lights are bad or unusable. This is NOT a 5-star property compared to $400 per night hotels, BUT, for a moderately priced property in West LA, with the amenities it has, this was great for the money! The staff are friendly and nice and helpful. I'd stay here again, and my standards are up there. Highly recommend this HIE in West LA!

  • Stayed: November 2013, traveled with family
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3  Thank MeNMiSelf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neel n, Front Office Manager at Holiday Inn Express West Los Angeles, responded to this reviewResponded December 3, 2013

Thank you for your great review of our property. I'm glad that you enjoy our hotel and that our staff takes good care of you during your stay with us. We look forward to your next visit with us.

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Reviewed November 21, 2013

We booked for one night for an early appointment at UCLA. The location was next to FWY 405 about 10 minutes drive to UCLA. The overall cleanliness of this hotel was quite good. The room was very clean, comfortable and quiet even through the hotel was just next to FWY405. The complimentary breakfast was good not disappointing. The people who worked there were very friendly and polite all the time. Overall we really enjoyed our stay and we would definitely stay there again.

  • Stayed: November 2013, traveled on business
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2  Thank Victor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
neel n, Front Office Manager at Holiday Inn Express West Los Angeles, responded to this reviewResponded November 22, 2013

Thank you for your great review of our property. I'm glad that you enjoy our hotel and that our staff takes good care of you during your stay with us. We look forward to your next visit with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express West Los Angeles

Address: 11250 Santa Monica Blvd, Los Angeles, CA 90025-3156
Phone Number:
Location: United States > California > Los Angeles > Westside
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#46 Business Hotel in Los Angeles
Price Range: $184 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express West Los Angeles 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Conveniently located in the Westside of Los Angeles, our new Holiday Inn Express West Los Angeles welcomes visitors with extraordinary hospitality. Whether you're visiting for a corporate meeting or a family vacation, you will enjoy a stylish lodging experience with all the comforts of the home or office. Our ideal location also offers easy freeway access to all points of interest in the Greater Los Angeles Metro area. The Holiday Inn Express West Los Angeles is an exquisite, well-appointed hotel within easy reach of many extraordinary attractions. Enjoy the Third Street Promenade and Santa Monica Pier, Rodeo Drive shopping in Beverly Hills, and the treasures of the Getty Center Museum all just a few minutes away! ... more   less 
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Also Known As:
Holiday Inn Express West Los Angeles Hotel Los Angeles
Holiday Inn Express Los Angeles
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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