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“Not The Norm , Loud Hammer”

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Holiday Inn Express Van Nuys
Ranked #147 of 349 Hotels in Los Angeles
Venice, Florida
Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
“Not The Norm , Loud Hammer”
3 of 5 bubbles Reviewed March 6, 2014

Stayed on top floor , kept smelling hot electrical parts and grease and finally followed it up to the pumps for the elevator are located next to guest rooms on the 7th floor and actually stunk bad enough were I put a towel under the door.

Rooms are VERY small , the bathroom area is super small . I took a look at this Hotel and even the room entry doors are narrower than other HIEs or normal , looks like they cut some serious corners building this place , THIS IS NOT YOUR NORMAL HIE PROPERTY , my rate was high booked on 6c 160 plus tax and your are pushing 200 dollars , I would have happily paid that if I could have taken a walk and felt safe.

The windows are shot , noise from the street even makes it to the 7th floor and the wind whistles thru them , HVAC unit in room was LOUD and it sounded like a Trent 1000 when it spooled up , I just left it off , stains in the carpet, and what it appears to look like a drunk with a paint brush tried to paint the rotten bottom of the bathroom door.

Breakfast area was hinged out people elbowin for a free 40c donut makes me ill , room is again to small for the size of the herd that shows up at the trough , I have givin up eating at the trough ,a sure way to ruin the start of your day everytime..

Stayed March 2014, traveled on business
Helpful?
Thank Snogoer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn V, General Manager at Holiday Inn Express Van Nuys, responded to this review, March 10, 2014
The whole staff and management of the Holiday Inn Express Van Nuys would like to apologize for failing on your expectation.

We checked if there was any complain or written request about the noise and other issues, unfortunately we were not successfull. There was nothing on our record that will keep us informed of the situation. Please let us know next time you stay at this property to at least give us a chance to correct or rectify any issue you are having.

Appreciate your time writing the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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184 reviews from our community

Traveler rating
    46
    73
    30
    17
    18
See reviews for
55
22
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63
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Any
English first
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed March 1, 2014 via mobile

Stayed a night for work. Asked for room on top floor. Room was quite big and no issues with the hotel. They say they have a "Health and fitness" center but in realty it's an old treadmill, exercise bike and stepper. At at the restaurant next to the hotel. Free breakfast standard for holiday inn express. Would stay again

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pete D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn V, Manager at Holiday Inn Express Van Nuys, responded to this review, March 10, 2014
The staff and management would like to thank you for giving your feedback at this property.

We are happy to know that the room you have is comfortable enough in size and condition.

Although the exercise room is not of your standard, we apologize for not meeting your expectation. We can not promise you to have more equipment due to the size of the gym room, but will definitely add another treadmill. Please forgive the condition and quantity of our equipments.

But would like to have you at this property again.

Respectfully yours,
Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed January 6, 2014

My husband and I enjoyed a quiet, comfortable stay in a clean, clean, room. We have stayed in Holiday Inn Express hotels before but this was the best. The hotel staff at check-in and house cleaning staff were very warm and nice. Although I had asked not to be placed at the end of a hallway, we were quickly moved to another room at our request. We will definitely return if we are in the area again. Hats off to all of the hotel staff.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rg712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn V, Manager at Holiday Inn Express Van Nuys, responded to this review, March 10, 2014
When our guest notice the hard work of our people, we become proud to work in an environment where our guest feels special and it pays off at the end of the day.

Appreciate the good words and thank you for appreciating the effort of each staff member.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tewksbury, Massachusetts
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 30, 2013

We stayed here the week of Thanksgiving and couldn't have had a better experience. The staff at this hotel is outstanding, especially the staff at the complimentary breakfast. When I asked about a possible variety of fruit at the breakfast buffet, one of the staff members (a wonderful lady who's name I did not get) made sure I had an apple for the rest of my stay. Check in and out was prompt and easy. (Only minor complaint was this location doesn't offer Priority club members complimentary water/snacks upon check in)
We had a beautiful King room on the top floor that was quiet, clean and comfortable. Would definitely recommend this to anyone staying the valley when visiting Los Angeles

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ColleenB717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn V, Guest Relations Manager at Holiday Inn Express Van Nuys, responded to this review, March 10, 2014
The review was greatly appreciated, and we are all hoping that your message will spread to all our business clientele and leisure as well.

We would like to thank you for your kind words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Canada Flintridge, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 22, 2013

Loved this place!

They have a nice pool, free breakfast, free wifi, free lil gym, vending machines, and very low price!! =]

The hotel staff was very nice and there was no delay in my reservation (which I had just booked online moments before check-in). The rooms were very clean, comfortable bedding,nice and quiet rooms! everything in the room was working properly!

Room Tip: make sure to ask for the biggest room they have!!! very spacious and comfortable! =]
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kent m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn V, General Manager at Holiday Inn Express Van Nuys, responded to this review, November 25, 2013
Appreciate the review and more than happy to have you again at our property.

Thank you for making our staff feel appreciated for all their hard work.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 14, 2013

Have stayed at Holiday Inns before, but THIS one was the best! Very clean, incredibly professional, courteous staff that actually does everything it can to make your stay perfect, delicious breakfasts for free, and so much more.

A small, more intimate hotel than most Holiday Inns, lots of parking, pool, internet access, refrigerator, and centrally located with quick access to freeways. I loved it and will stay here again when I'm in the area.

Room Tip: From what I saw, all the rooms are clean and up to date.
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vikilani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn V, General Manager at Holiday Inn Express Van Nuys, responded to this review, November 25, 2013
Thank you so much for your review.

We were very happy to hear our guests were all happy and satisfied with the service provided and value of their stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rancho Cordova, California
Level Contributor
161 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed October 23, 2013

Check in was easy and fast. Rooms are nice. We had a king suite.. not super big not to small. The bathroom is very small. Not a lot of room to move a round and get ready. Rooms are very clean and we did get a great night sleep. There was not a fridge in our room, but with a call downstairs, we had one within minuets. There is not a microwave in the rooms, which is odd of an express, but oh well.
All in all a nice place to stay

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leahtots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn V, Manager at Holiday Inn Express Van Nuys, responded to this review, October 25, 2013
The staff and management would like to extend the appreciation of what was said regarding our hotel and staff. Thank you so very much for noticing the fast service and caring of our people. It was our pleasure to comply with your needs and request. We also would like to apologize for not having a microwave in the room, the only place we have it is in the breakfast bar.
When you happen to be in the area again, please do not hesitate to call us directly or email us for your next stay.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Van Nuys

Property: Holiday Inn Express Van Nuys
Address: 8244 Orion Ave, Los Angeles, CA 91406
Phone Number:
Location: United States > California > Los Angeles > North San Fernando Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #147 of 349 Hotels in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Van Nuys 2.5*
Number of rooms: 132
Official Description (provided by the hotel):
Our 7-storey Holiday Inn Express Van Nuys has 132 newly-renovated rooms with wonderful pillow top beds and granite bathrooms, it has spacious work area with personal voice mail service. The hotel offers a dedicated floor for smoking-rooms only. One of the best location in the Los Angeles area, off the 405 Fwy at Roscoe Blvd exit in Van Nuys, 20 minutes to Downtown Los Angeles, Beverly Hills and Rodeo Drive and it s great shopping and restaurants, UCLA, Getty Museum, Hollywood for star-gazing, LAX, Burbank Airport and Van Nuys Airport. You will be greeted by our friendly staff in our granite and crystal chandelier lobby which offers complimentary 24 hours coffee. We offer a free business center, with internet connection, complimentary local calls, complimentary parking, complimentary full hot breakfast. Our Olympic sized outdoor heated pool is surrounded by a gated-garden. The exercise room is available 24-hours with state-of-the-art equipment. We offer pay-per-view movies, complimentary coffee maker with coffee and tea, iron/ironing board, hair dryer and hypo-allergenic rooms. ... more   less 
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Also Known As:
Holiday Inn Express Van Nuys Hotel Los Angeles
Holiday Inn Van Nuys
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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