5 stars for the staff! They are such dedicated,hardworking and generous people! Without them my rating would be a 3 for sure!
4 stars for the hotel itself. I stayed here for work, so I had a basic room on the first floor near parking lot. I didn't pay, so I can't complain, but I would not have been as impressed with my room if I paid. Not sure of its truth, but I heard they are in renovation stage? I saw pics of others rooms, much nicer than mine. BUT the silver lining for me is the staff! They REALLY took care of me like family. From bell man to front desk, their customer service blew other major "elite" hotels I've forked over fortunes for. They really try very hard to make you happy here at the Airtel. I didn't feel like a number, I felt like a guest.
At the end of the day, I had everything I really needed.
My ONLY gripe is my bed. I'm not sure if its just me, but I had a 5 day stay and I never got a goods night rest:( I just couldn't sleep well?
I hope to visit them again and get to sleep in another( renovated hopefully?) bed.
- Official Description (provided by the hotel):
- From the modern, hangar-inspired architecture to the 24-foot Pan Am 747 suspended in the lobby, everything about the Airtel Plaza Hotel feels fresh and exciting, perfectly capturing the "in the moment" spirit of visiting someplace new. Access is everything in Los Angeles, conveniently located next to Van Nuys Airport, there's only one hotel -the Airtel Plaza Hotel. ... more less
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- Also Known As:
- Airtel Plaza Hotel Los Angeles
- Airtel Plaza Los Angeles
- Airtel Los Angeles
- Airtel Hotel Van Nuys