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“Best Western Carriage Inn, Sherman Oaks”

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Best Western Plus Carriage Inn
Ranked #46 of 350 Hotels in Los Angeles
GreenLeadersBronze level
Three Rivers, United States
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Best Western Carriage Inn, Sherman Oaks”
Reviewed August 13, 2013

I have stayed here about a dozen times a year over the last decade and this hotel has never failed to provide a great experience. It is conveniently located for easy access to locations along either the 101 or 405 freeways. The staff are extremely helpful and friendly and when possible are happy to accommodate special requests. There is a restaurant on the property that is of reasonable quality. The rooms are excellently furnished with a great bed and lots of pillows. Nice TV and internet is sufficiently fast to allow me to do work when necessary. Only disappointment is that no microwave oven is available in rooms, which for a 'Plus' hotel is lacking, at least many other Best Western hotels provide this service. Nevertheless I would not hesitate recommending this hotel.

  • Stayed August 2013, traveled on business
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Review collected in partnership with Best Western

Helpful?
1 Thank Jon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,116 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (156)
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English first
Northern California
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 12, 2013

We booked a room here for about $110 through Kayak. I think next time we'll spend a little more and go somewhere else... the rug had sticky stuff embedded in it, they had cheapo toiletries; one of the towels smelled like cheese, and (really unforgivable) there wasn't any hot water when I took an early shower. I mentioned this to someone else who had stayed here previously; his theory was that they turn off the water heater overnight to save money - and turn it on again only when someone complains in the morning. On the brighter side, it wasn't too noisy; we got a decent night's sleep; and both the staff and the other guests seemed to be OK folks.

  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank AsteriasNorCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ericybw, Manager at Best Western Plus Carriage Inn, responded to this review, September 13, 2013
Dear Valued Guest,

Thank you for taking the time send a review about your recent stay with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aalsmeer, The Netherlands
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 12, 2013

During our last night in Los Angeles we stayed in the Best Western Carriage Inn. Nice rooms well maintained and cleaned. The swimming pool was on the warm side. Location of the Best Western is very central and the best thing is Denny's is right next door.

  • Stayed July 2013, traveled with family
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Helpful?
Thank OSmacX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Level 5 Contributor
73 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 8, 2013

Couldn't ask for more from a hotel. Very clean rooms and grounds, beds were super comfy, nice pool area, wi-fi worked well with no interuptions, FANTASTIC VALUE FOR YOUR MONEY HERE!! There is also a Denny's next door and minutes from a Target, Marshalls and lots of restaurants.

Room Tip: Not a bad room anywhere.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Patrick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 5, 2013

Every staff member at the hotel was wonderful. The hotel was very clean and well taken care of. I loved the fact that each staff member that we crossed paths with greeted us with a smile and a "hello".

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
1 Thank Bonnie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 2, 2013

Parking needs to be better enforced, cars park in drive ways and fire lanes making it difficult to get in/out from the back parking area. Smokers out side door ways causing the smoke to enter the room from under the doors and having to walk through them to get out to the parking area.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Donald E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, Kansas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 31, 2013

Just spent a week in L.A. I booked this hotel on another site and we were pleasantly surprised. This hotel is in a great location. Its just off the highway and easy access to all the tourist spots we wanted to visit. The first night we got there at 1:30am so parking was a little tight. The desk clerk was quick to come out and help us find a spot to slide into for the night. The rest of the time we had no problem finding a parking spot. The room was clean. It had 2 sinks which is a great plus. The beds were super comfy. We didn't have any problem with traffic noise. The pool and spa were well kept. Be sure to visit the Galleria just down the street. You can eat at The Cheesecake Factory, El Torito (happy hour is from 3-8 with cheap drinks and appetizers) and others. A Target store is also just down the street from this hotel. The only negative I could find was the shower head was old. No biggie! I can't say enough good things about this hotel and I will be back for sure!!

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
1 Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Carriage Inn

Property: Best Western Plus Carriage Inn
Address: 5525 Sepulveda Blvd, Los Angeles, CA 91411-3438
Phone Number:
Location: United States > California > Los Angeles > South San Fernando Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Best Value Hotel in Los Angeles
#24 Business Hotel in Los Angeles
#25 Green Hotel in Los Angeles
#46 Romantic Hotel in Los Angeles
#59 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Carriage Inn 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Best Western Plus Carriage Hotel Los Angeles
Best Western Carriage Hotel
Best Western Los Angeles
Los Angeles Best Western

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