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“visit to los angeles” 4 of 5 bubbles
Review of BEST WESTERN PLUS Carriage Inn

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BEST WESTERN PLUS Carriage Inn
Ranked #55 of 349 Hotels in Los Angeles
GreenLeadersBronze level
Town of Arima, Arima, Trinidad and Tobago
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“visit to los angeles”
4 of 5 bubbles Reviewed May 29, 2013

Stayed here for 2 nights on a recent visit to los angeles with my sister. Good location,nice room. The staff was very friendly,check in was easy. We had a car so access to the mall and attractions was easy. Will stay again and recommend to my friends

Room Tip: This hotel is not for family with kids
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  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Margaret d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,009 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (151)
Date | Rating
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English first
Level Contributor
77 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed May 28, 2013

We stayed for 2 nights and booked this at the last minute as the rate was not too bad for LA. The location was ok as we had a car so it was easy to get around. The hotel is near the 405 and a shopping mall for dinner options and is also very close to Target. We did have trouble at check in as they could not find our booking which we had done the night before. Finally after some waiting (it was very busy with guests checking in) they found the booking and gave us 2 rooms in a building furthest away from reception. We had requested a room away from elevators and vending machines and they took no notice of this and gave us a room right next to the noisy vending machine. Fortunately we were traveling with another couple and they were nice enough to swap rooms with us so we could be further away from the machine. The hotel was quite busy and this reflects on parking which is not enough for the number of rooms. We had a hard time finding a parking space after coming back from dinner one evening. We had a room with 2 queen beds and it was a good size with all necessary amenities however it was disappointing that we were given a noisy room which must have been facing the highway as the windows did not open and they were frosted so we could not see out of them! This was a first for me ! I have never ever stayed in a hotel where you cannot see outside. It was strange although it did not really bother us too much as we spent very little time in the room. The worst for me was the smell in the room. It was a weird smell which we think came from the carpets sort of like stale smoke mixed with spilt beer. It was especially prominent from the corner of the room farthest from the door. Although the room did not look dirty the smell made it feel like it needed a good cleaning (carpets and curtains) and airing out. The carpet left our white slippers quite dirty! Finally at check out we had another problem, besides having to wait for ages to get assistance they had our reservation for 4 nights instead of 2 and we had to show them our booking confirmations as proof that we had only booked 2 nights. All in all it was a mediocre experience and so will probably stay elsewhere if we are back in LA.

Room Tip: Ask for a room facing the quieter street and not the highway
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  • Stayed April 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank I travel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ericybw, Manager at BEST WESTERN PLUS Carriage Inn, responded to this review, June 9, 2013
Dear valued guest,

We are concerned about the problems you experienced at our hotel during your recent visit. We would like to thank you for taking the time to bring these matters to our attention. The principle goal of our hotel is to provide safe and dependable service to all of our guests. Consequently, it is disappointing to learn that you are unhappy. Please accept our sincerest apologies. We want you to know that the comments and suggestions we receive from our guests are taken seriously and your willingness to share your recent experience is genuinely appreciated. Please be assured that the issues you have raised have been addressed, and the appropriate action has been taken.

It is our hope that you will give us another opportunity to serve you.

Sincerly,

Best Western Plus Carriage Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgan Hill
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed May 27, 2013

Spent one night and booked thru bring fido.com. I was looking for a place to stay with my pet and this is the only place that allow pet for $20.00/night. We were at room 326 and I must say quite suprised when I entered the room. It is big compared to other BW. With double sink allowing for my husband and I to each have our space. Bed is comfortable and clean. The hotel is accessible to everywhere. Only downside is it so close to the freeway you can hear all the buzzing sound. Also they do not offer continental breakfast compared to other BW. Parking got so difficult when we came back at 10:30pm. There's no where to park so everyone just park anywhere they can find a space even sign says no parking. It is chaotic. It was so unfortunate our next door neighbor was so loud and obnoxious that you can hear him talking until 1am. I also think that it is because the room is adjoining room to theirs so the wall is so thin you can hear everything his saying. Did not see the coffee machine in the lobby until I was checking out. I missed that. They do have coffee pot in your room but still I was craving for good coffee. Dennys however is available.

Room Tip: ask for a room away from freeway
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank cusip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed May 27, 2013

This hotel was located perfectly for the work. The staff was very efficient and friendly; the rooms were better than expected, and everything one needed - including an adjacent Denny's for breakfast - was available.

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cornelia324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taunton, United Kingdom
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed May 27, 2013

This hotel is situated between 2 busy roads, which will make some of the rooms noisy. Our room had 2 double beds, TV, fridge, decent sized bathroom, both were clean. The reception area is in a different building to the hotel rooms. There is a Dennys nearby & a petrol station which has a little shop. More restaurants are about 1 mile away at The Sherman Oaks Galleria, where there is a Cheesecake Factory, Starbucks, a cinema & other shops & restaurants. There is also an Italian restaurant opposite the Galleria. The hotel runs a free shuttle service to the Galleria. Universal Studios is a 10 minute drive away if no traffic but it can take 30/40 minutes when busy. This would be a good hotel for a brief stay or if you have your own transport. Our room 403 looked out, onto the quietest of the 2 roads.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank TravelGirl1766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed May 26, 2013 via mobile

The room here was clean and comfortable. Everything worked and it had what you'd expect in a hotel of this type.

There is very little to entertain you either on site or close by. There is a courtesy minibus from the hotel to the nearest shopping centre. This is a modest shopping centre by US standards however it does have a couple of restaurants (notably a Cheesecake Factory, in which you could eat every evening for a month and not have the same meal twice).

There is a small pool where you can easily spend a sunny afternoon listening to the traffic from the adjacent boulevard. There must be a fire station nearby as there were a lot of sirens/airhorns from passing fire engines.

Don't think I would choose to stay here again.

Helpful?
Thank ceetee13
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Las Vegas, Nevada
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed May 25, 2013

The room was clean as were the towels and bed linens, but...there was an offensive odor of dog urine that was a turn off. The fabric covered chair and ottoman were dirty. Management should do a better job of deodorizing the rooms and consider replacing the fabric covered furniture with vinyl.

The location was perfect and easily accessible from the 405 and 101.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sallyyamada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ericybw, Manager at BEST WESTERN PLUS Carriage Inn, responded to this review, June 9, 2013
Dear Valued Guest,

Thank you for completing the review regarding your recent stay at our property.
We would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we are using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are also hoping to replace the chair and ottoman in the near future to provide the very best accommodations for our guests.

We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

BEST WESTERN PLUS Carriage Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Carriage Inn

Property: BEST WESTERN PLUS Carriage Inn
Address: 5525 Sepulveda Blvd, Los Angeles, CA 91411-3438
Phone Number:
Location: United States > California > Los Angeles > South San Fernando Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Los Angeles
#24 Green Hotel in Los Angeles
#27 Best Value Hotel in Los Angeles
#47 Romantic Hotel in Los Angeles
#60 Family Hotel in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Carriage Inn 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Best Western Plus Carriage Hotel Los Angeles
Best Western Carriage Hotel
Best Western Los Angeles
Los Angeles Best Western

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