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“kids and dog friendly”

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Best Western Plus Carriage Inn
Ranked #40 of 355 Hotels in Los Angeles
GreenLeadersBronze level
Reviewed December 14, 2012

  • Stayed: December 2012, traveled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Best Western
3  Thank MICHAEL C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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931 - 937 of 1,196 reviews

Reviewed December 10, 2012 via mobile

Booked it via Priceline and got a good price. At check-in, to my surprise, I found out the hotel reserved a king size bed instead of 2 queen size requested. I was told by Apu & Robert (front desk) that there will be a $10/ day charge for a 2 queen size beds. I called Priceline and to my disappointment they couldn't resolve the issue. I asked Robert if he can wave the extra (junk) fee and he asked the manager (Eric Yahyayan). I was told the manger will not wave the fee. Left without any options, I had to pay the extra $10 per night (I stayed 3 nights) which made the Priceline deal less attractive. The location of the hotel is great. Cleanliness is fairly good. Pool is outdoors and there is no gym. I would rate this hotel at 2.5 stars at most.

  • Stayed: December 2012
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Thank lsela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2012

This is a perfectly fine hotel for those who want to stay somewhere clean and safe and not pay too much money. They appear to be replacing all the old furniture. There isn't anything fancy about the hotel and its real benefit is that its located off two major freeways (101 and 405) in Sherman Oaks. It actually has a fairly nice pool that is fenced off in a way that makes it private instead of looking at cars in the parking lot. The gym is very small but the equipment is in good shape. There isn't anything fun to walk to and except for a couple of gas station mini marts for snacks. There is a nice big mall 1 mile down the street. The staff at the front desk were very friendly. The negative were: The hotel is somewhat big and the parking lot can fill up, You can easily end up having to park far from you room. If you end up with a room on the second or third floor, and its located down one of the long hallways, you can end up having a 6 minute round trip walk to your car. Also, hotel is located on a busy street and freeway so its a tad noisy and in our case we has a couple of sirens during the night. Overall, I was very happy with this hotel and will probably stay again on my next trip through this area.

Room Tip: Some rooms can be a long walk from parking lot... if thats an issue, ask for a room on first floor n...
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  • Stayed: November 2012, traveled with family
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Thank Almaden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 8, 2012

We stayed at this facility 2 different dates, first time end of November then a week later. Front desk staff was efficient. But the rooms left a lot to be desired for a Best Western Plus motel. The sheets were very thin in quality at both rooms we stayed in. The staff that attended to the rooms must be very short staffed as they worked well after 5pm = extra noise in the corridors(outside), Room 125 was fair but 140 was horrible-It seems to be in the middle of a freeway/intersection and you hear it all. The lounge chair (or area it was in) stunk! Coffee area was missing key ingredients, and worse of all no continental breakfast, let alone fresh coffee in the office. Vending machines were malfunctioning and in a dark area. This was a terrible experience and I can not recommend it.

Room Tip: Pick another property this one is in a ok freeway location but that is what you get- Freeway noise...
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  • Stayed: December 2012, traveled as a couple
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Thank Travelshells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 4, 2012

I haven't used Best Western since a very bad experience in Taos NM many years ago.. I realise of course you can't damn the all based on just one, so with much reticence i booked this property. As a regular customer of Hilton, I was not sure what to expect. The location is very convenient to the 405, the price was reasonable, Ample parking and a friendly staff. round out the basics. The room and facility was clean and comfortable with amenities on par with the Hampton Inn group.The sleep was adaquate. it backs up on the 405 and is on Sepulveda, so quiet is not to be expected. It is about 30-45 minutes from the major Hollywood tourist attractions, and in my opinion, worth booking.

  • Stayed: December 2012, traveled on business
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Thank raff622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1
Reviewed December 4, 2012

i usually stay at the hampton inn up the block but decided to try this hotel after i saw a comment that it was very accomodating for handicapped. ( i was travelling with a family member with special needs) I was very impressed with how they helped me out with my situation. Also when we arrived the shower head was broken and it was fixed without even a complaint from us...where do you see service like that these days?

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Best Western
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012

  • Stayed: November 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western
Thank VAM1121
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Best Western Plus Carriage Inn

Address: 5525 Sepulveda Blvd, Los Angeles, CA 91411-3438
Phone Number:
Location: United States > California > Los Angeles > South San Fernando Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Los Angeles
#25 Green Hotel in Los Angeles
#26 Best Value Hotel in Los Angeles
#45 Family Hotel in Los Angeles
#46 Romantic Hotel in Los Angeles
Price Range: $117 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Carriage Inn 3*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Best Western, Priceline, Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, Hotwire, getaroom.com, Cancelon, Evoline ltd, HotelQuickly and TripOnline SA so you can book your Best Western Plus Carriage Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Carriage Hotel Los Angeles
Best Western Carriage Hotel
Best Western Los Angeles
Los Angeles Best Western

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