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Best Western Plus Carriage Inn
Ranked #39 of 354 Hotels in Los Angeles
GreenLeadersBronze level
Reviewed May 15, 2012

This Best Western should not have the word Plus in the title. On the same trip we stayed in three Best Western Plus hotels and believe me they are not all created equal. Our room smelled like smoke, it was damp and because we were in an end unit I had to listen to street racers all night long. What a nightmare. Thank goodness we only stayed for one night. The rooms were large, and even had a second sink outside of the bathroom, but if the sink doesn't drain then its not worth having.
Best Western- You may want to re-evaluate the rating you give this one.

  • Stayed: April 2012, traveled with family
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Thank honeymooninparis123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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951 - 957 of 1,166 reviews

Reviewed May 7, 2012

My daughter & her family live nearby and we have stayed here several times. It's a perfect location for us, comfortable and clean. The only problem we have experienced a couple of times is finding a place to park when we have been out late. Also once had a room that was directly across from Denny's and it was quite noisy with people coming and going. Since then, we always ask for a room in the back section, which is very quiet. The beds are comfortable and the service has always been good. We have never used the pool, but it seems fine........nothing fancy and not in a very private location on the property.

Room Tip: Ask for a room away from Denny's. It can be very noisy on the weekend and sometimes can't f...
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  • Stayed: October 2011, traveled solo
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Thank Landro_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2012

This is a large, well located and maintained motel at the Burbank Bl. offramp of the 405 Freeway in Sherman Oaks. The motel is clean and I believe the walls must be sound proofed because we did not hear the traffic or freeway noise in the room. I am not sure, though, if all rooms would be as quiet due to it's close proximity to the freeway and street. The motel has a decent Denny's Coffee Shop on the premises and there are numerous restaurants, gas stations and stores nearby. The motel has a large parking lot plus there is additional parking along Sepulveda Bl.

  • Stayed: November 2011, traveled with friends
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1  Thank alanmhersh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2012

stayed here for 3 nights in April , we were in the tower on the 2nd floor the bed was great with lots of pillows, room was ok with plenty of space, the pool looked nice spa was getting refurbished, didn't come across the gym or the bar. everywhere was nice and tidy, the coffee in the lobby was really nice too.

  • Stayed: April 2012, traveled as a couple
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2  Thank Campanellis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2012

Very Loud & staff are so so. Comfortable beds. When booked, didn't say pool/spa were closed!

We were at the end room next to Sepulveda. Loud traffic all night. Garbage truck at 4:00 AM!
The heater fan rattled annoyingly like it had a set of china on it! Inconvenient, as they didn't advertize that the pool and spa were closed for construction! We couldn't keep the fan on to partially drown out the noise, as it was noisy, so it was cold from the rain, and there was NO EXTRA BLANKET in the room, only the thin bed cover. The staff were ho-hum about me not getting any sleep that night, due to all the noise & irritation. They were like robots:"I'm sorry-here are two breakfast coupons for Denny's." Didn't really care- I could tell. No breakfast, otherwise you have to go to Denny's. Not happy here at all.

Room Tip: If you get a good price here, check first to get a room in the back to reduce noise. Also, check fo...
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  • Stayed: April 2012, traveled on business
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Thank greecelightning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2012

Nice for the price. No breakfast, Denny's on site with discount. Incredibly quitet given its prox to Traffic noise !!

Would stay again.

  • Stayed: April 2012
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Thank Skip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2012

We stay here regularly. Accommodations are lovely; Place is clean. Staff is excellent---better than the management deserves.

The issue: No customer loyalty: (1) no special rates for regulars (those of us who stay every few months) but they give special rates to "one-timers", those who get special deals from airlines, etc.; (2) manager Eddie does not believe in seeing anyone who wants to talk to him. He keeps you waiting while he talks on the phone until you simply walk away! Best Western needs to take a look at its policy and its manager!

I've written a complaint to Best Western Headquarters. Let's see if they care more than manager Eddie!

Room Tip: All the rooms are well appointed and convenient. We prefer the Tower!
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  • Stayed: March 2012, traveled with family
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Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Carriage Inn

Address: 5525 Sepulveda Blvd, Los Angeles, CA 91411-3438
Phone Number:
Location: United States > California > Los Angeles > South San Fernando Valley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Los Angeles
#25 Green Hotel in Los Angeles
#26 Best Value Hotel in Los Angeles
#46 Romantic Hotel in Los Angeles
#59 Family Hotel in Los Angeles
Price Range: $139 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Carriage Inn 3*
Number of rooms: 178
Reservation Options:
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Also Known As:
Best Western Plus Carriage Hotel Los Angeles
Best Western Carriage Hotel
Best Western Los Angeles
Los Angeles Best Western

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