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“Perfect location for Cruisers”

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Crowne Plaza Los Angeles Harbor Hotel
Ranked #138 of 351 Hotels in Los Angeles
Panama City, Florida
Level 6 Contributor
160 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Perfect location for Cruisers”
Reviewed April 20, 2014

We booked two rooms here for an overnight stay before sailing on a cruise. We were given two connecting rooms which were exceptionally clean and had all the amenities one could want. The check in was fast and easy with very pleasant and professional front desk staff. Hotel provides a free shuttle to the cruise port and is in a safe area with several choices of restaurants within walking distance.

  • Stayed April 2014, traveled with friends
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Helpful?
1 Thank Cecilia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
46Sandra1967, Director of Sales at Crowne Plaza Los Angeles Harbor Hotel, responded to this review, May 19, 2014
Dear Cecilia R,

Thank you for acknowledging our great staff! We're so happy to hear that our team was able to make your stay an excellent one. We truly appreciate that you took the time to share your honest experience on TripAdvisor. We have a lot to offer here in San Pedro and we're so glad that your experience was a true testimony...

Sincerely,

Sandra Sooklal
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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571 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 15, 2014

I stayed at this hotel as an IHG Gold Elite member in March, but found the experience to be less than at many other in this chain for service. If you asked for assistance, they were pleasant, but did not go the extra mile voluntarily. For example, this is the first IHG stay where they didn't greet me as a member and offer at least a bottle of water or hotel greeting gift, an IHG custom at every other hotel I've stayed at.

The reason I am writing this review is that I left my computer mouse at the hotel and it took two weeks and multiple phone calls to actually talk to the person who has it in their possession. (All calls result in having to leave voicemail.) Apparently they have never had to return items to guests before because the process is proving impossible. She told me that I would need to pay $25 to have it shipped back to my home (1 1/2 hours away) or I would need to figure out how to mail back for less myself. When she failed to follow through on finding a more cost effective way I found on-line two services that would return it to me for half the cost. At this point I am extremely frustrated and have contacted IHG management above the hotel and plan on letting Automobile Club of Southern California know as well. It looks like I will be out the cost of new mouse plus the cost to get my old one returned at hostage rates.

Three years ago we were staying at a 3 star IHG property when my son left his backpack. It took one phone call and three days later it arrived at out house. The manager didn't charge us, it was just handled. I am a loyal IHG member, but I will not return to this motel.

  • Stayed March 2014, traveled solo
    • Value
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Helpful?
4 Thank mowse J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles Harbor Hotel, responded to this review, April 30, 2014
Dear mowse J,

Thank you for your review regarding your recent stay at Crowne Plaza Los Angeles Harbor Hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mismaloya, Mexico
Level 6 Contributor
187 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed April 15, 2014

I will return in the future due to the differences I recently experienced. Very professional, kind and extremely friendly staff everywhere. Some 2nd floor rooms have patio access with two chairs and small table and somewhat looks out onto the pool. Wrought iron fence keeps you from walking straight to pool. Other floors have no balconies. The room was fresh and clean, maybe it was refurbished I did not ask. This was a pre-cruise stay with parking and complimentary shuttle to port. Easy, way too easy and convenient!! Driver was very pleasant. Return pickup was just as easy. Such a convenient hotel location for the port. Do not get excited about San Pedro. Ugh! The town itself is sad. The main street Gaffey, has fast food, restaurants, grocery, fuel, and chain drug stores. We have stayed at this hotel many times and end up on Gaffey for what we need, but is run down, dirty and not very safe feeling atmosphere. Venturing port/waterside for eating, touring or tourist shopping you will do quite well. I have always felt very comfortable in this area and it is a couple blocks from the hotel.

  • Stayed April 2014, traveled as a couple
    • Value
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Helpful?
Thank terrynkathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
46Sandra1967, Director of Sales at Crowne Plaza Los Angeles Harbor Hotel, responded to this review, April 21, 2014
Dear terrynkathy,

Thank you for acknowledging our great staff! We're so happy to hear that our team was able to make your stay an excellent one. We truly appreciate that you took the time to share your honest experience on TripAdvisor. We have a lot to offer here in San Pedro and we're so glad that your experience was a true testimony...

Sincerely,

Sandra Sooklal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, Canada
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 13, 2014

We stayed on the club floor, there are no amenities of any kind. They give breakfast to only 2 people per room, we had 3. The kids did not get breakfast. we wanted to sightsee everything in LA, the hotel was a little far. The area did not look safe.

  • Stayed March 2014, traveled with family
    • Value
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Helpful?
2 Thank rani k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
46Sandra1967, Director of Sales at Crowne Plaza Los Angeles Harbor Hotel, responded to this review, April 21, 2014
Dear Rani k,

Thank you for your feedback; we take our guest feedback comments very seriously and always strive to provide comfortable and friendly accommodations.

San Pedro is under the jurisdiction of the Los Angeles Police Department and is deemed one of the top three out of 24 cities as the least crime areas.

We hope to welcome you back in the future.

Sincerely,

Sandra Sooklal
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
las vegas, nevada
Level 5 Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 8, 2014

The property is in a great location for cruisers arriving or leaving Los Angles. The hotel provided shuttle service to the ship at no charge. The staff is friendly and helpful. The hotel does need some remodeling and updating.

  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
1 Thank birdiefore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
46Sandra1967, Director of Sales at Crowne Plaza Los Angeles Harbor Hotel, responded to this review, April 21, 2014
Dear birdiefore,

Thank you for your honest review. We understand our need for updating and are looking forward to great changes very soon. Nevertheless, we appreciate your loyalty to us. The fact is that our team will continue to be the best of the best in San Pedro and will only get better. We hope that you keep us in mind for your next stay and soon experience our new look down the line. Thanks again!

Sincerely,

Sandra Sooklal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Level 4 Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 24, 2014

I stayed here for two nights for a wedding and was very pleased. The food is great.....I highly recommend the restaurant! The rooms are comfy. We had a suite and it was nice and spacious. Bed was super comfy and the view of the Harbor is wonderful. I thought the actual hotel was quiet, except during events. The streets surrounding the hotel are pretty quiet as well but you can walk to Ports o'call village, which has great restaurants, shops, and noise. While it doesn't look like much from the outside, once your inside, you'll be pleased with the pleasant staff, beautiful lobby, great food, and comfy rooms. The wedding was also great....beautiful ballroom.

  • Stayed February 2014, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank shadow08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
46Sandra1967, Director of Sales at Crowne Plaza Los Angeles Harbor Hotel, responded to this review, March 26, 2014
Dear Shadow08,

Thanks so much for your wonderful review! We are so proud of our staff for their continous dedication to serve our wonderful guests like you! We're glad that you experienced the best of the best and it can only get better! We look forward to seeing you in the future, the next time you're in town. Thanks again for your time and thank you for staying with us!

Sincerely,

Sandra Sooklal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar City, Utah
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 14, 2014

...I stayed for one night was leaving on cruise the next day. The hotel was very nice, rooms very comfortable. Was leaving for a cruise and they provided free transportation to the port. I found the staff very nice and had to problems. They also sent the van to pick us up upon return of the ship. Left my car at hotel and they have under ground parking which was nice as the car wasn't left out in the weather. Very convenient and saved money by not paying for transportation to the pier and back to hotel.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank anne l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
46Sandra1967, Director of Sales at Crowne Plaza Los Angeles Harbor Hotel, responded to this review, March 26, 2014
Dear Anne I,
Thank you for your kind review on TripAdvisor. We're so happy to hear that our team was able to make your stay an excellent one. We are truly the number one choice when it comes to accommodating our customers departing on a cruise and your review is a true testimony of that. We look forward to welcoming you back when you travel plans bring you back to the area.

Sincerely,

Sandra Sooklal
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Los Angeles Harbor Hotel

Property: Crowne Plaza Los Angeles Harbor Hotel
Address: 601 S Palos Verdes St, San Pedro, Los Angeles, CA 90731-3329
Phone Number:
Location: United States > California > Los Angeles > Harbor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #138 of 351 Hotels in Los Angeles
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Los Angeles Harbor Hotel 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Welcome to The Gem of San Pedro! In this Los Angeles seaport town, you can enjoy cultural attractions, thriving businesses and a great coastal climate year-round. Recently renovated in cool hues with pops of color, our property is the place to stay! At the Crowne Plaza(R) Los Angeles Harbor hotel you are near the Port of Los Angeles, USS IOWA Battleship and Long Beach Convention Center. With almost 17,000 sq. ft. of flexible meeting space, our hotel is a great location for business and social events. We also have a Business Center, dedicated Crowne Meetings Director and Daily Meeting Debriefs, making us "The Place to Meet." Our hotel is within minutes of the Aquarium of the Pacific, Long Beach Convention Center, Terrace Theater, cruise and ferry terminals, historic Fort MacArthur and the HMS Queen Mary. You can play a round of golf at the nearby Trump National Golf Club or hop a ferry to Catalina Island for the day or weekend visit to Crafted at POLA. For a relaxing evening, spend time at the San Pedro Gateway, watch the dancing waters and light show of the Fanfare Fountain. Masters of the art of hospitality, our friendly staff will make sure your stay is excellent. You can start your day with a Guaranteed Wake-Up Call and enjoy our outdoor pool with peak-a-boo views of the harbor, fitness center and Blu Restaurant and Lounge. Make your reservations today! ... more   less 
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Also Known As:
Crowne Plaza Los Angeles
Los Angeles Crowne Plaza

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