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“Very pleasently surprised”

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Crowne Plaza Los Angeles Harbor Hotel
Ranked #139 of 355 Hotels in Los Angeles
Reviewed March 18, 2013

This hotel has mixed reviews, so I was pleasently surprised, clean comfy no noise from the airport, 30 mins drive from LAX airport with a free shuttle service to the port if your cruising, and shuttle from airport to the hotel, which was included in my holiday, but others boarded and paid $17 each, when a taxi would have cost them $75!!! nice breakfast if you wanted it, but we ate out at dinner, but met up with lots of cruiser in the hotel bar!! this place was very accommadating and a great place for the harbour, not so sure what else is local, but we did the hollywood tour and enjoyed that, which was a 40 min drive away, and the hotel arranged that for us, I like the coffee in the room, and the offer of things that may have been forgotton was a nice gestures, see pictures, all in all a good place for us.IMPORTANT there are 2 CROWN PLAZA HOTELS one a 5 mins drive from LAX and the harbour hotel 30 mins drive and known as long beach , make sure when boarding your shuttle your going to the right hotel, we showed the shuttle driver our paperwork and he said climb aboard,(he just read crowne plaza but it was the wrong hotel!!! and that one was under construction, so although I wasnt happy I was in the wrong hotel, I was delighted to see my hotel in much better order, also when you arrive they welcome you in with coffee and cookies,I have no complaints about this hotel,

Room Tip: We had a room overlooking their pool and the harbour
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  • Stayed: February 2013, traveled as a couple
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Thank spirited74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allan N H, Director of Rooms & Revenue at Crowne Plaza Los Angeles Harbor Hotel, responded to this reviewResponded May 14, 2013

We appreciate you taking the time to make us aware of your delightdul experience during your stay.

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Reviewed February 25, 2013

This is an excellent hotel, with large rooms.The park & cruise special is good. The shuttle service was excellent, and the desk staff was efficient and courteous. Valet covered parking is included in the package. The only drawback is the price. It is what I consider to be high, but you have to pay for perks.

Room Tip: High, and facing north, and you will be able to see the ship dock.
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  • Stayed: February 2013, traveled with family
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2  Thank TexasCruiser001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allan N H, Director of Rooms & Revenue at Crowne Plaza Los Angeles Harbor Hotel, responded to this reviewResponded May 16, 2013

We appreciate you taking the time to make us aware of your delightful experienced during your recent stay. Thank you and I will share your thoughtful comments to the entire staff.

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Reviewed February 19, 2013

This hotel is conveniently located to the Cruise Ship Terminal in the Port of Los Angeles (San Pedro). It is about a 40 minute ride from LAX. The hotel provides a free shuttle to/from the Cruise Ship Terminal which is about 5 minutes away. The hotel is only a few blocks away from many bars/restaurants in downtown San Pedro as well as the restaurants at Port 'O Call Village. The hotel is very clean (both rooms and public areas) and very modern. The service is excellent. They have a bar/restaurant on the lobby level. We ate breakfast at the restaurant - they had a pretty nice breakfast buffet (but no eggs/omelets to order). The cost is typical hotel restaurant breakfast pricing - not cheap! When it came time to go to the Cruise Ship Terminal, a bellhop came to our room, loaded up our luggage, then took it right to the shuttle. Great place to stay - we'll definitely stay there again when we cruise out of Los Angeles.

  • Stayed: January 2013, traveled as a couple
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2  Thank 1aCruise4wks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 12, 2013

I stayed here prior to our cruise out of LA and it was a great hotel for that purpose. The check-in staff was friendly and efficient, as was the bell service. The hotel lobby is both nicely decorated and comfortable, and during our stay, it was all decked out for Christmas. Our room was large and clean, with nice furniture that looked pretty new. The view of the parking lot and street was not much to speak of, but there are worse things in life. The little welcome gift bag on the bed with lavender spray for your pillow and a sleep mask is a nice touch that we appreciated. The bathroom featured a full-size hair dryer, which was another plus. We didn't eat in the restaurant, but it looked okay, although on the pricey side for dinner and breakfast. Our travel companions had breakfast there and said the food was just okay and over-priced. There are way better options behind the hotel on 6th street (Mishi's strudel!) and 7th street, so I'd head there if you're in search of sustenance.
The strangest thing for me was how empty this hotel felt. Every time we passed through the lobby or other public areas, you could have rolled a bowling ball through them. We hardly ever saw other guests. It's primarily a conference hotel, so maybe that was why. In terms of amenities, it has a whole slew of ballrooms and conference rooms on the first floor, all of which were empty. There's an outdoor pool and a pretty pathetic gym (which consists of a rowing machine, stepper, and weights) and sauna.

Negatives about this hotel? The rooms don't have a safe or refrigerator, and no free wi-fi. What kind of modern hotel lacks these simple conveniences? That stinks. The exorbitant charge for wi-fi per day or to use the computers in the hotel's business center was also a turn-off. As a positive, they offer a free shuttle service back and forth to the cruise port. It's less than a 5 min ride, which makes this hotel extremely convenient for sailing out of LA, though not much else. Much like the hotel itself, the nearby streets and businesses are always empty. I wonder how this city even stays in existence because it seems like there's never anyone around.

Pluses: quiet, clean, 5 min from the cruise port and a free shuttle to take you there. Negatives: no fridge or safe in room, no free wi-fi. If you expect an decent hotel in an LA suburb, you'll be fine. The Crowne Plaza is perfectly fine place to stay, and I'd stay here again. It's comfortable, clean, and the rate we got on Priceline was more than reasonable (As always, check Priceline first!). If you're looking for a short stay prior to a cruise out of LA, this is a great option.

Room Tip: Ask for a room facing the port!
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  • Stayed: March 2012, traveled with family
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2  Thank Sailaways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

This is my second stay and second review of this hotel. We booked the park and sail package that includes parking for 10 days and breakfast. We traveled with a large family; we had five rooms booked at this hotel. We stayed pre cruise, we live in Orange County is it easier to book a pre stay, this way we don’t have to scrabble morning of the trip. The age ranges were 85-5 years old. We booked an ADA room for my Grandfather who is in a wheelchair.
We were booked on the Disney Wonder for a Pixar Cruise; we got to know many of our fellow cruisers via the DIS Boards. I read many of them post about how they booked through Priceline, Expedia, or other sites. They had the same story, I should have booked direct, and it would have cost me less. I compared pricing with someone who booked on Priceline, It cost me $30 less to book the park and sail package, versus purchasing everything separately. Another ended up paying the same as me. I think it silly that people fear booking direct. I dislike third party bookings.
We used the Gym, the equipment was older but in good shape. The pool was clean and did not overly reek of Chlorine as most hotel pools do.
The rooms are very clean, they have flat screens TV’s. They have free WiFi which is the BEST! I love that most hotels are going that route now. The breakfast was what you would usually expect from a hotel. They had fruit, yogurt, dry cereal, juices, sausage, assorted muffins, breads and pastries. They also had a made to order omelet bar.
We used the Shuttle to the port, since grandpa is in wheel chair he needs a shuttle with a lift, this hotel has one which is another reason I book here. Make sure to let them know so you can schedule your time.
Also if you don’t want to leave the hotel for dinner, I would recommend Buono’s Pizza, they deliver to the hotel for free. The prices are reasonable and the entrée’s feed two people, they have very large portions. The Calzones feed two!

  • Stayed: October 2012, traveled with family
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Thank lubrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles Harbor Hotel, responded to this reviewResponded July 18, 2013

Dear lubrew,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Reviewed February 8, 2013

Excellent hotel! We stayed here for 1 night before a cruise. We arrived early- around 10AM. We were able to check in and go on up to our room. Wonderful room! Clean and spacious! Great breakfast- nice buffet with lots of choices. Very close to cruise terminal- free shuttle! We highly recommend this hotel!!!

  • Stayed: January 2013, traveled as a couple
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3  Thank Kansas534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2013

We booked through Priceline and saved quite a bit so the lack of a "beautiful" ocean view was a trade off. We still had a very nice and very clean room. The staff was very helpful in prompt in getting our luggage to and from our room. The shuttle to the port was very timely and stress free. Our cruise boarding time was changed from noon to 2;30 PM and they were very understanding and did not force us out by noon nor charge us a late checkout fee (we left a little after 1pm).
Before arriving I called the hotel with a few questions...all were answered except one regarding the restaurant menu and pricing. I was impressed they took my name and # and later that day the restaurant manager did call me back and answered my questions. She told me to drop by and meet her even if I chose to dine elsewhere. I did and she it was a real pleasure to simply chat while waiting for a cup of hot tea. I did peak at the menu and the pricing and selections seamed reasonable.
My cousin picked me up at the airport and they let us park for a few hours out front without a fee. They also knew the area and made suggestions as to points of interest and alternate dining options elsewhere.
For a pre-cruise stay this is a great location...and there are several wonderful attractions nearby (Iowa battleship, LAFD fireboat, Maritime Museum, Port shops, Art galleries, etc.).The business office was very useful keeping in touch with those at home prior to departure as well as printing needed documents and such.
They did lack a microwave and refrigerator, but for a short stay we did not miss it. The lobby did have complementry chilled water as well as HOT herbal tea.
For a pre-cruise or after cruise stay the location and service are great. I would stay there again and possibly add another day as the port area does have much to offer and most within walking distance of the hotel.

  • Stayed: January 2013, traveled as a couple
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1  Thank GaryG668
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Los Angeles Harbor Hotel

Address: 601 S Palos Verdes St, San Pedro, Los Angeles, CA 90731-3329
Phone Number:
Location: United States > California > Los Angeles > Harbor
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #139 of 355 Hotels in Los Angeles
Price Range: $126 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Los Angeles Harbor Hotel 3.5*
Number of rooms: 244
Official Description (provided by the hotel):
Welcome to The Gem of San Pedro! In this Los Angeles seaport town, you can enjoy cultural attractions, thriving businesses and a great coastal climate year-round. Recently renovated in cool hues with pops of color, our property is the place to stay! At the Crowne Plaza(R) Los Angeles Harbor hotel you are near the Port of Los Angeles, USS IOWA Battleship and Long Beach Convention Center. With almost 17,000 sq. ft. of flexible meeting space, our hotel is a great location for business and social events. We also have a Business Center, dedicated Crowne Meetings Director and Daily Meeting Debriefs, making us "The Place to Meet." Our hotel is within minutes of the Aquarium of the Pacific, Long Beach Convention Center, Terrace Theater, cruise and ferry terminals, historic Fort MacArthur and the HMS Queen Mary. You can play a round of golf at the nearby Trump National Golf Club or hop a ferry to Catalina Island for the day or weekend visit to Crafted at POLA. For a relaxing evening, spend time at the San Pedro Gateway, watch the dancing waters and light show of the Fanfare Fountain. Masters of the art of hospitality, our friendly staff will make sure your stay is excellent. You can start your day with a Guaranteed Wake-Up Call and enjoy our outdoor pool with peak-a-boo views of the harbor, fitness center and Blu Restaurant and Lounge. Make your reservations today! ... more   less 
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Also Known As:
Crowne Plaza Los Angeles
Los Angeles Crowne Plaza

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