Five nights in room #326 are really not bearable due to continued, loud, creaky elevator noise.
Front desk acted like they'd never heard of the issue and did nothing to move us. We were offered a free night for our next stay via the social media team, but frankly, why would we? We deserve a restful night's sleep on this trip.
We booked via booking.com so now we're stuck here and sleep an average of 4-5 hours per night when the elevator isn't being used as much.
I checked every morning to see if rooms were available on the hotel website and they are, yet I'm told we can't move to a quiet room.
Disappointed and exhausted.
- Official Description (provided by the hotel):
- If you are looking for an energized, personable, legendary guest experience and luxurious escape in an unbeatable location Hotel Erwin is your home away from home. Located in Venice Beach, California, Hotel Erwin overlooks the Pacific Ocean and endless expanses of sand and entertainment. While relaxing with us be sure to check out our breathtaking rooftop bar High and to take in a sunset that will last a lifetime. Our restaurant, Barlo, serves up breakfast and dinner and provides a stimulating alternative to the normal bland hotel dining experience. Close to Santa Monica, Los Angeles, Culver City, Beverly Hills and Marina del Rey, this Venice Beach luxurious hotel is your doorway to explore the beauty of Southern California. Nearby freeways and Los Angeles International airport give you easy access to come and go. A mere 200 feet from the sand and overlooking the famous boardwalk, Hotel Erwin is a pure Venice Beach experience with a level of customer service excellence that simply can't be beat! ... more less
- Reservation Options:
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- Also Known As:
- Erwin Hotel Los Angeles
- Best Western Los Angeles
- Los Angeles Best Western