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“Not the best choice”

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Hilton Los Angeles/Universal City
Ranked #60 of 349 Hotels in Los Angeles
GreenLeadersGold level
Glendale, CA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not the best choice”
2 of 5 bubbles Reviewed June 7, 2008

We were going to a concert Friday night and had previously stayed at the Sherton Universal and decided this time to try what we expected to be a nicer Hotel. This turned out to be a poor decision, from the beginning the check in process took too long due to the fact that only two employees were working at check in desk and the hotel was quite busy, the next problem was poor communication from the staff, we were initially told that we could take a complimentary shuttle over to the Universal lot , we walked out to take the shuttle and were give three different responses to where and when the shuttle would be there, after waiting for 20 minutes we asked the same person that had told us at check in about the shuttle status and he advised us to walk because he didnt think they where allowing the shuttle up due to amount of traffic; so with 15 minutes to spare we had to start walking down the dark pathway which only has a partial sidewalk so you are basically walking in the lane of traffic (the walk is only about 5 minutes but it is not pedestrian friendly); the television had a poor signal, the ice machine was not working on our "executive floor" and the elevators are extremely slow. I wont rate it as terrible because the room was nice and clean, however it was not as smooth of a stay as expected and based on the price we paid I think we will skip this Hotel next time around and would suggest the same to others.

  • Liked — bed was comfy
  • Disliked — poor communication ofcstaff
  • Stayed June 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MotherGoose22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,458 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Blackpool. Lancashire
Level Contributor
295 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 224 helpful votes
5 of 5 bubbles Reviewed June 5, 2008

This is a beautiful hotel. Up-market but by no means snooty. Staff helpful and room service excellent. Free shuttle to Universal Studios and shuttle bus pick-ups from LA tour companies which enabled us to leave the car in the garage and not battle with LA traffic. As well as tourists there were a lot of convention/business guests. Beds comfortable and rooms clean. THere is a good bar where you can obtain food and also the restaurant which is good. The only down to this was that only one lift out of 6 was working when we stayed and we had to wait thirty minutes to get down to the lobby at check-out. I am sure that this is not an occurance which happens everyday but some guests said it had happened more than once.

  • Liked — Room service
  • Disliked — Waiting 30 minutes for the elevator
  • Stayed May 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank Carole W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, VA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed June 5, 2008

I would recommend this hotel to ANYONE if it was just about the service. The staff was professional to a tee, and really went above and beyond the call of duty.

HOWEVER, the problem with this hotel is not the people, it is the absolutely ATROCIOUS standards of upkeep with the essentials of maintanence. During my weeklong stay, I would say there were at least 4 (FOUR!!) during which the elevators did not work properly. There were two days where the elevators did not seem to work at all.

No amount of smiling or free breakfast vouchers can make up for the fact that I was late to important consultations with by business partners. It reflected poorly on myself and my reputation in my professional life. I was offered 50% off of my room rate for the last two nights of my stay, but declined.

If the hotel did not feel non-working ELEVATORS a sufficient reason for a full comp, I felt it my duty to simply pay and never return again.

I have heard from others that not only do the elevators have problems on a frequent basis, but there have been numerous problems with the hot water (OR LACK OF IT!!). I didn't experience any such problems, so I can only go on what I've heard from others who've stayed here in that case.

The location is beautiful, the building is beautiful, and the staff are wonderful. But the bottom line remains: The Elevators don't work, and the maintenance staff seems ill-equipped to fix this problem anytime soon.

Reserve at your own risk!!!

  • Liked — Exceptional Customer Service
  • Disliked — Horrible operation of any mechanical equipment. The Elevators do note work!
  • Stayed May 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank MarkIV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex, UK
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed May 31, 2008

Forgive me if this review is a little long, this is my first time writing a review!

Tip number 1!- For airport transfers hire a town car. It is a fixed price and very comfortable. it costs about $95, however the taxi can work out alot more on the meter, especially if you hit traffic!

We stayed for 4 nights at the start of May. It was our first time in LA and I must say everything is so far apart, it takes alot of time [and money] to get around. However the location of the Hilton is perfect for Universal Studios (the shuttle picks up from right outside the hotel and drops off right outside city walk). Also Hollywood is quite close.

Ok now the hotel is a good standard. When I arrived check in was very quick and there was no waiting around whatsoever

Tip 2- It is well worth joining the HHonours reward scheme. You get lots of freebies including quick check in/out and a complementary paper delivered to your door.

Our room was on the executive floor, which was about $33 extra per night. May I say it is well worth doing this in my opinion. First of all the executive floors are to the top of the hotel so you have a much nicer view. Secondly, your executive upgrade includes access to the executive lounge. This provides breakfast and afternoon snacks. Breakfast includes every type of cold food you can think of. Afternoon snacks include fruit and a choice of 2 hot snacks. There were things like potato croqets andspring rolls. Although not eneough for a big dinner it definately filled the gap and worth doing for an afternoon snack in between meals. Considering the breakfast downstairs is about $18 each per day it is worth upgrading. Also the people in the executive lounge were so helpful with any queeries we had, its like your own concierge desk.

The room quality was good, I understand what people are saying about updating the rooms, they certainly wernt contemporary. However, the Hilton seems to get away with this, as it forms part of the identity of the hotel (just like going to a stately home for example). Bed was huge and view was very nice. Bathroom was well equipped and modern. Everything was very clean. Room service is very good (twice per day).

The resturant buffet downstairs was disapointing. This wasnt because of the food. We went to the seafood and lobster buffet which was $38pp. The organisation was not very good at all. By that I mean there were crouds of people, maybee 20 or 30 crouding around the front of the resturant as you come in, not waiting to be seated, just standing around! This ment you are constantly walking round them when trying to get some food. It would have only taken the front of house to have a word with them for them to move, but they seemed happy to let them stay there for about half an hour, seemingly doing nothing! This ruined the dining experience for us and certainly wasnt worth the money. Food quality was good and lots of variety. Warning though, they automatically add 15% grats on to the bill, which I think is a bit cheaky, and I would be inclined to take it off if you have any problems, as you are already paying alot of money. The bill came to $96 and we didnt drink alcohol!

General facilities were very good. What I noticed was that the pool area wasnt crouded at all, and seemed most of the time like an exclusive pool. The jaquzzi was very hot though! took me about 10 minutes to get in! There is a quiet area one floor up from the reception, business centre on the entrance to the pool area and gym. All facilities were to a good standard. There is a transport desk, which will help you with any queeries for trips and general transport.

If you are visiting LA for the first time, or indeed America like we were it is worth booking this hotel. You'll definately tell the difference between this and a basic 'travelodge' type hotel. Definately book this over the Sharaton, which was $100 extra per night! and looked like a dump compared to the Hilton.

Price wise the rooms were $249 per night including TAX for a king exclusive room. Some may think a little pricy, which it is, but worth it if its your first time as you get food included and lots of advice and support to plan your holiday.

We had a couple of bad experiences with room service (coming in at 6am without knocking) and people being loud in the middle of the night (the room had a connecting door therefore not very well sound protected from the next room. Therefore we got some extra points added to our account.

Any questions please ask!

  • Liked — location to Universal
  • Disliked — interconnecting doors in rooms
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank americaholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma City
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed May 14, 2008

nice hotel only minutes from burbank airport. Universal studios is next door. Clean hotel with good customer service and decent hotel gym featuring a cardio room and a separate weight room. Concierge level provides free breakfast and afternoon snacks. Downside - valet parking is expensive and self park, which is $15/night, is not convenient.

  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank jsmOklahomaCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed May 9, 2008

This hotel is everything you expect from a Hilton.

The rooms are big and clean, the staff are helpful and friendly. And the location is excellent. There is a shuttle bus that runs to City Walk at Universal (which is where the theme park is and then a strip where there are tons of bars, restaurants, cinema etc) very frequently which is complimentary.

If you want to do the usual tourist things then a car is not needed if you are staying here as you can use the bus to Universal or the subway station is a short walk away (up and down a very steep hill though!) on which the walk of fame is just one stop away.

Stayed April 2008
Helpful?
5 Thank benjaminbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed May 5, 2008

we were staying in a hotel in santa monica and we were extremely unhappy with the service so we decided to check into the hilton at universal city as we were spending the next day at universal studios then flying out to san francisco. it was a perfect location for visiting universal studios and all city walk. we found that we were over at city walk both nights and even though it is only a short walk over there from the hotel, they actually offered a free shuttle service that took us across to city walk. the service was execptional and we thoroughly enjoyed our stay here. Next time we visit los angeles we will be basing our selves at the hilton. fantastic hotel.10/10

  • Liked — the location
  • Disliked — nothing?
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank aussiejmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Los Angeles/Universal City

Property: Hilton Los Angeles/Universal City
Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Official Description (provided by the hotel):
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 
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Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton

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