We were going to a concert Friday night and had previously stayed at the Sherton Universal and decided this time to try what we expected to be a nicer Hotel. This turned out to be a poor decision, from the beginning the check in process took too long due to the fact that only two employees were working at check in desk and the hotel was quite busy, the next problem was poor communication from the staff, we were initially told that we could take a complimentary shuttle over to the Universal lot , we walked out to take the shuttle and were give three different responses to where and when the shuttle would be there, after waiting for 20 minutes we asked the same person that had told us at check in about the shuttle status and he advised us to walk because he didnt think they where allowing the shuttle up due to amount of traffic; so with 15 minutes to spare we had to start walking down the dark pathway which only has a partial sidewalk so you are basically walking in the lane of traffic (the walk is only about 5 minutes but it is not pedestrian friendly); the television had a poor signal, the ice machine was not working on our "executive floor" and the elevators are extremely slow. I wont rate it as terrible because the room was nice and clean, however it was not as smooth of a stay as expected and based on the price we paid I think we will skip this Hotel next time around and would suggest the same to others.
- Official Description (provided by the hotel):
- Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Los Angeles / Universal City Hotel Los Angeles
- Hilton Universal City
- Universal Hilton
- Los Angeles Hilton