We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great location, you must visit!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Hilton Los Angeles/Universal City
Ranked #56 of 351 Hotels in Los Angeles
GreenLeadersGold level
Essex, UK
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great location, you must visit!”
Reviewed May 31, 2008

Forgive me if this review is a little long, this is my first time writing a review!

Tip number 1!- For airport transfers hire a town car. It is a fixed price and very comfortable. it costs about $95, however the taxi can work out alot more on the meter, especially if you hit traffic!

We stayed for 4 nights at the start of May. It was our first time in LA and I must say everything is so far apart, it takes alot of time [and money] to get around. However the location of the Hilton is perfect for Universal Studios (the shuttle picks up from right outside the hotel and drops off right outside city walk). Also Hollywood is quite close.

Ok now the hotel is a good standard. When I arrived check in was very quick and there was no waiting around whatsoever

Tip 2- It is well worth joining the HHonours reward scheme. You get lots of freebies including quick check in/out and a complementary paper delivered to your door.

Our room was on the executive floor, which was about $33 extra per night. May I say it is well worth doing this in my opinion. First of all the executive floors are to the top of the hotel so you have a much nicer view. Secondly, your executive upgrade includes access to the executive lounge. This provides breakfast and afternoon snacks. Breakfast includes every type of cold food you can think of. Afternoon snacks include fruit and a choice of 2 hot snacks. There were things like potato croqets andspring rolls. Although not eneough for a big dinner it definately filled the gap and worth doing for an afternoon snack in between meals. Considering the breakfast downstairs is about $18 each per day it is worth upgrading. Also the people in the executive lounge were so helpful with any queeries we had, its like your own concierge desk.

The room quality was good, I understand what people are saying about updating the rooms, they certainly wernt contemporary. However, the Hilton seems to get away with this, as it forms part of the identity of the hotel (just like going to a stately home for example). Bed was huge and view was very nice. Bathroom was well equipped and modern. Everything was very clean. Room service is very good (twice per day).

The resturant buffet downstairs was disapointing. This wasnt because of the food. We went to the seafood and lobster buffet which was $38pp. The organisation was not very good at all. By that I mean there were crouds of people, maybee 20 or 30 crouding around the front of the resturant as you come in, not waiting to be seated, just standing around! This ment you are constantly walking round them when trying to get some food. It would have only taken the front of house to have a word with them for them to move, but they seemed happy to let them stay there for about half an hour, seemingly doing nothing! This ruined the dining experience for us and certainly wasnt worth the money. Food quality was good and lots of variety. Warning though, they automatically add 15% grats on to the bill, which I think is a bit cheaky, and I would be inclined to take it off if you have any problems, as you are already paying alot of money. The bill came to $96 and we didnt drink alcohol!

General facilities were very good. What I noticed was that the pool area wasnt crouded at all, and seemed most of the time like an exclusive pool. The jaquzzi was very hot though! took me about 10 minutes to get in! There is a quiet area one floor up from the reception, business centre on the entrance to the pool area and gym. All facilities were to a good standard. There is a transport desk, which will help you with any queeries for trips and general transport.

If you are visiting LA for the first time, or indeed America like we were it is worth booking this hotel. You'll definately tell the difference between this and a basic 'travelodge' type hotel. Definately book this over the Sharaton, which was $100 extra per night! and looked like a dump compared to the Hilton.

Price wise the rooms were $249 per night including TAX for a king exclusive room. Some may think a little pricy, which it is, but worth it if its your first time as you get food included and lots of advice and support to plan your holiday.

We had a couple of bad experiences with room service (coming in at 6am without knocking) and people being loud in the middle of the night (the room had a connecting door therefore not very well sound protected from the next room. Therefore we got some extra points added to our account.

Any questions please ask!

  • Liked — location to Universal
  • Disliked — interconnecting doors in rooms
  • Stayed May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank americaholiday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,501 reviews from our community

Traveler rating
    1,379
    1,236
    548
    207
    131
See reviews for
1,578
845
131
463
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (547)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Oklahoma City
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 14, 2008

nice hotel only minutes from burbank airport. Universal studios is next door. Clean hotel with good customer service and decent hotel gym featuring a cardio room and a separate weight room. Concierge level provides free breakfast and afternoon snacks. Downside - valet parking is expensive and self park, which is $15/night, is not convenient.

  • Stayed April 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank jsmOklahomaCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 9, 2008

This hotel is everything you expect from a Hilton.

The rooms are big and clean, the staff are helpful and friendly. And the location is excellent. There is a shuttle bus that runs to City Walk at Universal (which is where the theme park is and then a strip where there are tons of bars, restaurants, cinema etc) very frequently which is complimentary.

If you want to do the usual tourist things then a car is not needed if you are staying here as you can use the bus to Universal or the subway station is a short walk away (up and down a very steep hill though!) on which the walk of fame is just one stop away.

Stayed April 2008
Helpful?
5 Thank benjaminbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 5, 2008

we were staying in a hotel in santa monica and we were extremely unhappy with the service so we decided to check into the hilton at universal city as we were spending the next day at universal studios then flying out to san francisco. it was a perfect location for visiting universal studios and all city walk. we found that we were over at city walk both nights and even though it is only a short walk over there from the hotel, they actually offered a free shuttle service that took us across to city walk. the service was execptional and we thoroughly enjoyed our stay here. Next time we visit los angeles we will be basing our selves at the hilton. fantastic hotel.10/10

  • Liked — the location
  • Disliked — nothing?
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank aussiejmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Andrews, FIFE, UK
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 1, 2008

My girlfriend and I recently visited LA and stayed at the Hilton Universal City during our trip. We wanted to be close to Universal Studios to make the most out of our visit and figured that the Hilton would be a good choice.

The hotel itself is in a great location, around 5-10 minutes walk away from University Citywalk. We used the valet parking when arriving at the hotel and there were plenty of bell staff to help unload our luggage and get us to the check in desk.

Throughout the entire stay the staff at the hotel were really very helpful. They did pretty much everything to make our stay enjoyable. When we checked in we were given access to the executive lounge (as I'm a Hilton HHonors member which was a nice touch) and were escorted to the elevator with our luggage by the check in clerk.

The room was large and well appointed, with an excellent work area - which I felt a little odd as I didn't expect business people to check in to a hotel so close to an obviously touristy area. The room was clean and had a nice seating area away from the main sleeping area. The bathroom was also nice and very clean, although the shower was quite dated.

After sorting out our things we visited the executive lounge on the 21st floor as they were serving evening appetisers. The executive lounge was a good size, although owing to the appetisers was quite busy. We found ourselves a table near the window and helped ourselves to the meatballs, cheese and bread snacks on offer. Overall I was really impressed with the executive lounge and the staff who made sure everyone had what they needed.

When we returned to our room it was really hot inside. We made sure that the air conditioning was on full (which it was) and, as the sun was shining directly on our room we closed the curtains to try and cut out some of the heat. We went down to the pool for an hour to give the room time to cool down.

The pool area was overrun with children. It wasn't a relaxing area, but given that we were close by Universal City we expected it to be busy. There were a number of sun loungers and gazebos available for use and plenty of towels available poolside. The pool itself was quite large with a deep area and two shallow areas to swim in. The deeper area was roped off and this encouraged younger children to stay in the shallow areas to play.

When we got back to the room the temperature was still pretty warm and we noticed that a fruit basket had been delivered as a welcome gift - this was a nice touch. As we went out to eat on the Universal Citywalk and asked someone at reception to check our air conditioning was functioning correctly and explained that the room was quite hot

When we got back the room was still quite warm, but the temperature was a lot cooler than before we went for food. We were assured by the hotel staff that there wasn't a fault with the air conditioning and were offered to move rooms if it was still too hot. As the temperature was bearable and given we were only staying 1 night we decided to stay in our current room and turn in.

In the morning we had a quick breakfast in the executive lounge and checked out of the hotel. At the reception desk the clerk apologised for the initial problem with the room temperature and asked whether we'd had any further problems with the temperature of the room. This was a nice touch and showed us that our earlier enquiry had been taken seriously.

Overall the Hilton Universal City was a good hotel in a great location for visiting Universal Studios. I would certainly consider this hotel again if visiting Universal Studios, but I don't think I'd stay here if visiting other areas of LA on business owing to the large number of children in the hotel.

  • Liked — The proximity to Universal Studios is great
  • Disliked — The weak air conditioning in the rooms makes them heat up during the afternoon sun
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank K_Getchell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed April 29, 2008

This hotel is perfect location if you are planning a visit to Universal Studios. Its got a free shuttle bus to it but there is no need as its only a 5mins walk. Hotel is typical Hilton and the price reflects that. Its very big, rooms are clean and big but slightly dated and can be a bit cheesy.

Staff are super friendly - from bellboys to reception to car park attendant. I asked the bellboy about prices for the theme park and not only did he go out of his way to find out but he also gave me vouchers for $8 discount off the ticket price.

Requested a king bed but when we got up to the room it was 2 twins. Told the reception and they changed it within seconds with no hassle. Only thing to complain is that the parking is a bit expensive, $17 per day for self parking. They also have valet if u pay extra but there is no need as car park is right below hotel and very easy to access urself.

Breakfast buffet is good but the expect to pay the usual hotel prices. Bar is good with drinks and big screens to watch sports. All in all enjoyed my stay. Would recommend.

  • Liked — Good location, very nice hottub in pool area
  • Disliked — Expensive parking
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank thedane88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkland, Florida
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 25, 2008

We stayed in this Hilton for 3 days over a spring recess period. The location is superb, and is so close to the Universal park that we ended not using the free shuttle to Universal. Is a easy 5min walk.

Room was immaculate day in and day out with great attention to detail by the maid. The beds are just the best, so comfy its a real shock coming back home.

Pool was great, never over crowded, always seating and loads of towels available. Try and stay in the executive floors as the breakfast sets you up nicely for the day.

You have to pay for the internet - this is the only piece I didn't like so ended just using the terminal available at the executive floor.

  • Stayed April 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank northgang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Los Angeles
Central L.A
Sheraton Universal Hotel
Sheraton Universal Hotel
#108 of 351 in Los Angeles
3.5 of 5 bubbles 1,583 reviews
The Garland
#13 of 351 in Los Angeles
4.5 of 5 bubbles 2,911 reviews
Universal City Area
BLVD Hotel & Spa
BLVD Hotel & Spa
#95 of 351 in Los Angeles
4.0 of 5 bubbles 365 reviews
Show Prices
Show Prices
Show Prices
Central L.A
Tilt Hotel Universal / Hollywood, an Ascend Hotel Collection Member
Universal City Area
Nite Inn at Universal City
Nite Inn at Universal City
#140 of 351 in Los Angeles
3.0 of 5 bubbles 172 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Los Angeles/Universal City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Los Angeles/Universal City

Property: Hilton Los Angeles/Universal City
Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Official Description (provided by the hotel):
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Orbitz, Hotwire, Hotels.com, Priceline, Travelocity, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelsClick, HotelQuickly and Hotel.de so you can book your Hilton Los Angeles/Universal City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing