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“All good.......except the elevators” 3 of 5 bubbles
Review of Hilton Los Angeles/Universal City

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Hilton Los Angeles/Universal City
Ranked #58 of 348 Hotels in Los Angeles
GreenLeadersGold level
NY/NJ
Level Contributor
422 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 285 helpful votes
“All good.......except the elevators”
3 of 5 bubbles Reviewed May 21, 2013

I usually really like this hotel but this past weekend was like residing in the Tower of Terror. Twice we had elevator malfunctions, with the elevator doors opening at random floors, bouncing, not opening at the lobby and then speeding back up. The first time, when the doors finally opened back up on the 15th floor, people dashed off in terror, and took the stairs. Another time, the doors wouldn't open all the way and people had to hold the doors open so others could get off. And I ne'er saw the two elevators across from the bank of three open all weekend. Weird. That said, the room was clean and comfy. Hopefully they are looking into this problem.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pensfan58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review, May 22, 2013
Dear Guest,

Thank your for your feedback regarding your recent stay with us. We are happy to hear you enjoyed your stay with exception of the elevators. We are looking into this issue and the Executive Office has been notified regarding the matter. We hope you will consider staying with us the next time you are traveling in the Los Angeles area.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,402 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Niteroi, RJ
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed May 20, 2013 via mobile

Good service and conveniences. Just across the street from Univrrsal Studios. Can go by foot, just a 5 minute walk. Good parking lot, essential in LA. Self parking available. Ttried the room servife, very nice pizza for a fair price.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank samuelfreitasrj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed May 19, 2013

When arriving at the hotel, you will be greeted by nice/professional valet staff. The lobby is very inviting. All the workers speak, whether it's someone at the bell desk, tour desk, check in desk or just a staff person walking by. Check in was fast and precise. However, the 6 or so elevators are slow reaching the lobby (3rd floor). I stayed in the alcove room, it was nice with a refrigerator in it. Bathroom was nice and clean, shower was very powerful and the tub was clean. Linen seemed to be brand new, very crisp sheets. The bed was very comfortable and the king pillows were plush. Downsize... no complimentary breakfast but they do have restaurants, however we didn't dine there. The adult buffet breakfast was $23 per person. A little over priced when you can go down the street to Good Neighbor Restaurant for good food and reasonable prices. The location of the hotel is in walking distance to Universal//City Walk. If you don't want to take the 8 min walk, there is complimentary Shuttle that runs every 15 mins. Great hotel, Great Staff and Great Location, couldn't ask for much more.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tdantz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 17, 2013 via mobile

This hotel has a excellent location, you can visit universal studios and city walk in a few minutes also you can get walked there. Is a little bit expesive and the internet conexion is charged by dispositive no good.
Also you can visit chinese teater and walk of fame in 10 minutes by car.

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Maria Natalia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review, July 5, 2013
Than you for taking the time to review your stay with us. We are always delighted to hear that our guests enjoyed their stay. We have forwarded your concerns regarding your first nights dinner to the appropriate managers for follow up. We hope you will consider staying with us the next time you visit the Los Angeles area.

Best Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Levis, Canada
Level Contributor
227 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed May 16, 2013

Hilton Universal City has a very convenient location. 10 minutes walk from Universal Studios. Self parking was 20$ a day during the week and 24$ during week-end. Parking was a little far away from the rooms elevator (had to cross the lobby). On mother's day parking was full.

We had breakfast at the cafe sierra 3 mornings (a la carte). Buffet was about 20$. If was expensive but good. Service was excellent. Mother's day brunch was too expensive (about 50$).

Rooms were clean but need a face lift.

Internet was 8$ by 24 hours by device....don't understand why it's not included...

Overall that's a good choice for universal studios and that's close to Hollywood Boulevard Walk of fame

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Rosa, California, USA
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed May 16, 2013

We have stayed at this hotel a few times before with several months beteween visits. Still, we were recognized by staff and that did make us feel welcome. An unusual occurance this time was that my wife forgot to confirm our reservation and so we went in without one. The desk manager was very gracious and though the hotel was booked, was able to provide us with our usual "Executive alcove corner room" and we checked in without a hitch. I would like to point our some of the staff. First of all Tim, the doorman always recognizes us and asks about our daughter who we go down to visit. He makes us feel like the hotel is our home away from home. I also what to give cudos to Amy in the Cafe Sierra for her excellent buffet service and Josh at the concierge desk took very good care of us in obtaining our boarding passes for our return flight. Excelent stay overall.

Room Tip: Try to get a room on the park side if avalible and the corner alcove rooms are somewhat more spaciou...
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Douglas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed May 15, 2013

From the reviews I read before booking, I didn't have very high expectations. We booked a king alcove room for three nights and thought it was brilliant.
I thought it was a bit expensive, but the room had a bed, a couch, desk and a decent size tv - and the bathroom was HUGE. The room was spotless as well.
Had a lovely view of universal and towards the hills and valley.
As well as being literally across the road from Universal and the city walk, there was a train stop at the bottom of the hill. - maybe a 5 minute walk.
I didn't find the staff at reception particularly helpful or friendly, however the bar staff out at the pool were both.
What's more, the staff are honest! I left my iPhone 5 on the bed and when my husband called from the airport, I had written it off as gone forever, but security advised they had found it and arranged to get it shipped to our next hotel in Scotland.
There were plenty of food options at the city walk and I recommend the brewery for a meal.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kattkattkatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Los Angeles/Universal City

Property: Hilton Los Angeles/Universal City
Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Official Description (provided by the hotel):
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 
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Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton

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