We booked this hotel due to the close proximity to Universal Studios. The lobby is nice. However, the rooms are completely out dated. I booked a month in advance and rooms generally cost about 200-229 a night. However, I fell for the operator offering a larger room on the Executive floor with your own private floor, refreshments included, robes, breakfast etc etc for 50 bucks more a night. Being Hilton Honors we usually get it anyway but I wanted more square footage. When we arrived the room was not ready. We got our room 30 min late. Uh extra square footage well that's definitely not true. We don't even have a couch! The view is nice but we have a tiny desk and a single chair. I truly dislike rooms without
two night stands. The beds are not two queens but two fulls. We felt like two fools in this room. Upgrade...NOT!! The air con does not work well. I did infer about our so called snacks and breakfast and the clerk then suddenly remembered and gave us buffet coupons. But hey at least he gave them. We let him know we had no robes and he said he would send them up. They never came but a lady came up and brought towels. But hey better than nothing. We called the front desk to ask if we could actually get a bigger room but they said it would be another 300 a night. What we have is already not worth 300 a night can you imagine paying 300 more. Ridiculous!
The only plus is there is very good linen and great pillows. The restroom is tiny too. One sink and very little counter space. The lobby bar area is vibrant. The staff are not good about dealing with issues. It seems like they act dumb about it. It's easy you apologize and offer a tiny perk. Like comped parking something. I would rather drive 30 min to Universal than ever stay here. Never, ever again. The bellman were very efficient and the bar staff were great. Valet rush to who they think will tip better or get ignored.
- Official Description (provided by the hotel):
- Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotels.com, Orbitz, Travelocity, TravelUp, TripOnline SA, Hotwire, Cheap Tickets, Cancelon, HotelQuickly and getaroom.com so you can book your Hilton Los Angeles/Universal City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Los Angeles / Universal City Hotel Los Angeles
- Hilton Universal City
- Universal Hilton
- Los Angeles Hilton