My daughter and I stayed at this hotel a couple of days ago because we had an early flight out of Burbank airport and wanted something close by. Location-wise, it is very good. Walking distance to Universal Studios/City Walk, right off the freeway (but not so close that you can hear the freeway noise in your room). If you want to be close to the touristy Hollywood, then this is an ideal location.
The room was fine, nothing fancy. Looked more like a business hotel than a vacation hotel. Definitely needs some updating in the common areas, but like I said, just fine.
Our horrible experience began at about 9:30 pm when we returned from having dinner at City Walk. We came in and heard the neighboring guests being loud and "partying", but didn't really mind too much because it was still kind of early in the night. However, at 12:30 am and they were still being just as loud, I called the operator and asked that security investigate. The only thing I heard was the phone ring in the room next door (security did not personally come up) and they quieted down for about 10 minutes. But alas, the noise and screaming and laughing started up again and I waited another 30 minutes to call for security again to come up and deal with it. Again, I heard the phone ring next door and again they quieted down for about 10 minutes (still no security personally checking out the situation). I had to call a 3rd time and again security was just a phone call to the offending room. Finally, at 3:30 am, I called the front desk and insisted that they send an actual person to deal with the problem. The front desk person basically told me that they only thing she could do was call security and ask them to go up, but she had no way of "making" them go to the room. Completely unacceptable. She did offer to move me and my daughter, but at 3:30 am and having to catch an early flight, that was not something I was willing to do. Finally after this 4th call, I did hear security come up and empty the room of the partners, but I don't think it should have taken me 4 phone calls to get this resolved.
Needless to say, I will not be staying at this hotel again nor will I tell any of my friends to stay there.
By the way, when I checked out, the front desk person did not even ask me how my stay was, or I would have given her an earful. Since I had an early flight to catch on no sleep, I couldn't stay and demand compensation for such an awful experience. But a big thumbs down on this hotel and its front desk and security staff.
- Official Description (provided by the hotel):
- Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more less
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- Also Known As:
- Hilton Los Angeles / Universal City Hotel Los Angeles
- Hilton Universal City
- Universal Hilton
- Los Angeles Hilton