Let me start by saying my girlfriend and I booked one night at the Hilton Universal on the fly. Upon arrival, our room wasn't ready yet, but we were upgraded for free to a better room on the top floor. When we decided to stay an extra day the staff was more than accommodating and we were able to stay in the same room at the same rate. The view of the mountains and valley were absolutely stunning. The room itself was great and the bed was heaven. The staff helped with booking local attractions.
If you have the opportunity, you absolutely must take advantage of the Seafood Buffet. Absolutely delicious. The pool and poolside bar were great. Highly recommended.More