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“Enjoyable Stay” 4 of 5 bubbles
Review of Hilton Los Angeles/Universal City

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Hilton Los Angeles/Universal City
Ranked #52 of 348 Hotels in Los Angeles
GreenLeadersGold level
San Francisco, California
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Enjoyable Stay”
4 of 5 bubbles Reviewed January 4, 2013

We chose the Hilton because of its proximity to Universal Studios. We stayed two nights and left with a very good impression. Our room was clean and comfortable. It was also quiet despite the fact that it overlooked the freeway. The free shuttle that ran every 15 minutes to Universal Studios was a great option given that it rained one of the days we were there. The downstairs restaurant was better than most hotel restaurants we've tried. We found the staff to be friendly and helpful. We would stay again if we were returning to the area.

Room Tip: Ask for a high floor for a quieter room and better view.
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  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JavaBeansAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review, January 7, 2013
Dear Guest,

Thank you for taking the time to provide a review of your recent stay. We are pleased to hear that you enjoyed your visit and we look forward to seeing you again.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,205 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (503)
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Utah
Level Contributor
96 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed January 1, 2013

We selected this Hotel because they offered free shuttle to Universal Studios. The price compared to other hotels around was higher and they charge additionally $20 Self Parking or $25 Valet Parking per day. As Hilton Honors member they offered $55 ticket at the check-in when booked online. When we checked in, there were no tickets available for this price and of course they offered a ticket at their hotel, which was fine because it was the same price. Maybe a trick to sell more at their hotel.

We were four people in one room, so I had pre-ordered extra set of towels online, a free service offered to Hilton Honors. Disappointed that it was not there. Had to call front desk 2 times and wait for about 30 min until they finally brought us extra towels.

The room was nice with a great view of the city and Universal Studios. We could see the Water world fires from our room. It was not perfectly clean, but again, on our latest few trips we haven't get one hotel with perfect clean service. Just got a soup and washing cloth and cleaned myself. Maybe when we can afford five stars hotel I will start to complain about cleanness.

This hotel looks so close to the park, but it does not have a short cut. You have to go around the hotel and across the bridge. It is about 10-15 minutes walk.

The shuttle is fine and run every 15 minutes.

Room Tip: It has a beautiful view of the City and the park. Get higher floors if you enjoy views.
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  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MyFavoritesPlaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review, January 3, 2013
Dear Guest,

Thank you for providing your valueable feeback on your recent stay. I am disappointed that your room was not 100% to your expectation and for the delay in your guest service request. I want you to know that your comments have been forwarded to the specific department managers and executive office for review. We take the comments of our guests very seriously and work continously to improve guest satisfaction.

I hope that the next time you are in Los Angeles, you will consider staying with us again.

Regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
94 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed December 31, 2012

I cannot remember how I ended up picking this hotel, a mix of proximity to business meetings, and Tripadvisor ratings. This is a good, quality hotel that feels like a great value, as the rooms and public spaces are great, and the staff is very good. Highlights include very close proximity to Universal studios (obviously) and really nice restaurant facilites. This is a great place to get your breakfast, or have a nice drink in the lobby hotel bar. Some might not care for the proximity of Highway 101 so nearby - it's kind of loud, but only a low frequency rumble when in your room. For much of LA, you might find this a bit off the beaten path, but everyone has their own priorities with respect to location.

In summary, I had a really comfortable room for what I thought was a great price for LA, the staff was really professional with just the right balance of friendliness and reserve.

Room Tip: You may choose to face away from Hwy 101, and instead overlook the theme park.
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  • Stayed February 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ricochet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review, January 3, 2013
Dear Guest,

Thank you for your recent review of your stay with us. We are pleased you found our hotel a valuable choice from price to amenities. We hope to see you again the next time you have a business meeting in town.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cypress, Texas, United States
Level Contributor
342 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 bubbles Reviewed December 31, 2012

We booked this hotel as part of a package deal to go to the Universal Studios Hollywood park as well as a base for us to visit Hollywood landmarks and some of the studios. The package included self parking which was a great deal as it is normally ($20) a day and it also included two breakfast vouchers per day. We are a family of 4, so we paid for two kids breakfast while using the vouchers for the cost of the adult breakfast.

The room is very clean and we had no complaints. We also had a view of the park from our room as well as the mountains. The park is about a 10 minute walk or you can wait for the shuttle bus to take you to Universal City-walk, which comes every 20 minutes.

Room Tip: Book a package to save on parking and breakfast.
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  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Norman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review, January 3, 2013
Dear Guest,

Thank you for taking the time to write a review of your recent stay. We are pleased that you were able to take advantage of one the value packages we offer throughout the year. It was a joy to be able to host your family on your LA vacation and we hope to see you again.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
87 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed December 23, 2012

Our family (2A, 2C, 10 & 15) stayed at Hilton Universal City in mid Nov for 2 nights. Our only reason for this stay was to visit Universal Studios.
Location is the key factor here and you couldnt get any closer to Universal, however Im not sure if it would be a good base for anything else, as it seems a little isolated.
Check in staff were pleasant, but nothing outstanding. Room was spacious (a double double), we had a high floor and Universal view, which were both upgrades.($$). Beds were comfortable and there was lots of room for the suitcases. Bathroom was fairly standard fare but I did like the inclusion of mouthwash.
Parking was expensive as is the wifi.
The coffee shop was good, Starbucks coffee and Krispy Kreme doughnuts, you cant go wrong. We didnt use any other food and bev at the hotel, as Citywalk was just across the road adjacent to Universal Studios, where there is a good variety of food places.
Universal Studios is a very short walk, down the driveway, across the road and over a pedestrian bridge, all up less than 5 minutes and not strenuous by any means.
If, however, you are walking downhill to the subway/metro station, take care on the way down (its very steep) and wait for the shuttle for the trip back up. That climb would be life threatening!!
I would stay here again, (sans car if possible) if I were visiting Universal Studios and would recommend it for anyone else doing the same.

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Terry00seven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review, January 3, 2013
Dear Guest,

Thank you for your review of your recent stay and for choosing to spend your vacation with us. We appreciate your feedback and will be sure to forward your comments to the appropriate departments to improve future guest satisfaction.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camas WA
Level Contributor
43 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed December 23, 2012

I was impressed by the attentive personal service from everyone for such a large and extremely busy hotel. Great check-in and lots of "hellos". I listened in on the manager dealing with another's group problem.....very courteous.

The Honors freebies (breakfast, nightly snacks at the bar) met my family of 5's needs.

Room amenities on the 20th floor were nice. Rooms a bit small. Ask for a room facing the park.

Spa was clean and towels were a plenty.

Shuttle service to the park was very convenient. The 10 minute walk option was also good.

Room Tip: facing the park.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CamasFrank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review, January 3, 2013
Dear Guest,

Thank you for you review of your recent stay. It pleases us immensely to hear that you experienced such personal service while you were here. Many of our team members have worked with us for several years and pride themselves on creating a home away from home for our guests. We hope that your stay has inspired you to continue to stay with Hilton.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
94 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed December 23, 2012

The is the nicest Hilton I've been to We had a spacious, well appointed alcove room with a nice view of the mountains. This Hilton is right next to Universal.
We didn't eat at the hotel, but the buffet looked magnificent . I fact the only downfall is that the Buffet setup takes over quite a bit of the lobby.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank onlinequeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review, January 3, 2013
Dear Guest,

Thank you for your review of your recent stay. We are so pleased to hear that you found our hotel to be the best that you have experienced. That is high praise and we appreciate that you have takent the time to provide your feedback. Your note about the buffet setup has not gone unnoticed and will be forwarded to the appropriate department managers. We hope to see you again soon.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Los Angeles/Universal City

Property: Hilton Los Angeles/Universal City
Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Phone Number:
Location: United States > California > Los Angeles > Central L.A
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Official Description (provided by the hotel):
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 
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Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton

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