My husband and I stayed here after we returned from a cruise to go to Universal Studios on Nov 16-17. We arrived at 10am and was greeted by Stewart. We have never received such great service at a hotel. He checked us in right away. He was very friendly and told us about the area and also recommended the prime rib and seafood buffet at Cafe Sierra. We had an alcove room. The room was great. It was spacious and clean, the bed was very comfortable.
We decided to take Stewart's recommendation and try the buffet. It was amazing!! The food was overwhelming and everything was delicious.
When we checked out the next morning Stewart was there again and inquired about our stay. We ended up talking for a while. My husband and I talked for quite some time on our way back to Phoenix what great service we had at the hotel and how much we enjoyed our stay at the Hilton and how much we enjoyed the buffet. We started joking around about returning the next weekend with the kids for Thanksgiving. Well...we just got back from another great visit. Stewart made sure we had another alcove room and there was a cot in the room for one of the kids. Even though he was gone by the time we checked in, he called us to make sure we had everything we needed. The buffet was great and the kids are already asking to go back. We had another great stay for the 2nd weekend in a row and we can't wait to go back again.
- Official Description (provided by the hotel):
- Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more less
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- Also Known As:
- Hilton Los Angeles / Universal City Hotel Los Angeles
- Hilton Universal City
- Universal Hilton
- Los Angeles Hilton