I've stayed here for business three times in 2012, usually two nights each..
My first stay of the year in February was one of the best hotel experiences I have had in some time. Check in was smooth and efficient, I was given a nice ground floor room with a patio next to the pool. As I was settling in to my room i received a fruit basket (which was just what I needed at the time), and breakfast the next am was great.
Fast forward to September. I had tried to book that ground floor room again. Got a message the night before asking if I really needed a accessible room. I called back immediately saying I did not and wanted the same room as last time - but no one answered and I left a message. When I arrived at the hotel the next day it was clear that no one had listened to my message. I got a different room that was really nothing to write home about. I asked for different options and was told that the hotel was completely sold out. No fruit basket this time either. I liked that the room had the universal charging adapters, but disappointed that it didn't charge my iPad. The stay was fine, but definitely not as good as my one earlier in the year.
Now, I'm back, third visit of the year. I didn't mention it earlier but I'm HHonors Gold. This time, no upgrade, no lounge appetizer/bar coupons, no fruit basket, and no bottled water in my room either. Again told that hotel is completely full. The rooms here clearly don't transcend average, and the declining service for HH elite members has sunk to that level as well.
I had a great stay at Andaz over the hill last year. If i'm not getting any real special treatment for my status here, I might as well just stay there instead.
- Official Description (provided by the hotel):
- Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more less
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- Also Known As:
- Hilton Los Angeles / Universal City Hotel Los Angeles
- Hilton Universal City
- Universal Hilton
- Los Angeles Hilton