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“Great Hotel” 5 of 5 bubbles
Review of The Garland

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The Garland
Ranked #9 of 349 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersSilver level
Glasgow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel”
5 of 5 bubbles Reviewed July 11, 2014

Stay here with my husband, son and daughter on the last part of our holiday. Great location for visiting universal studios with the free shuttle bus to and from the hotel. We stayed in the Portola building and our room was comfortable and clean. Every member of staff from house keeping to front desk to pool and bar staff were very helpful, courteous at all times excellent service from everyone could not fault this hotel and would recommend this hotel to anyone looking for a good all round place to stay with exceptionally good staff. Thanks to all at The Beverly Garland for making our stay so pleasant we will definitely stay here again.

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Caroline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Manager at The Garland, responded to this review, July 20, 2014
Caroline C

Thank you for such a great review! We are happy to hear that you had such a great experience with us. It is fantastic that you enjoyed all of our staff – we will be sure to pass on your kind words to them. We look forward to welcoming you back!
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2,836 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (492)
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English first
Lincoln, United Kingdom
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed July 10, 2014

This was our last hotel on our two week holiday in California. We had booked for three nights and paid everything up front many months before. I had read the reviews and was really hoping to get a re furbished room as i gathered they were nearing the refurbishment process and had read negative reviews about those that weren't. When booking in we were promptly told that our room was not refurbished and if we wanted one we could have it at a discount price of $30 per night extra. I negotiated a slight reduction and only took it as it was our last nights in America and didn't want to be in some pokey room as our last memories of a wonderful holiday so i paid up. I do however think it is a rip off and that they have you over a barrel. Will all the rooms be an extra $30 per night plus after the hotel is refurbished? If so i think they will price themselves out but i guess it is a quick way of extra revenue and leaves a slight bitter taste to an otherwise fantastic two week stay in California.
I get the $19 fee per night for parking as i am sure it is expensive parking anywhere but i don't get the fact that a refurbished room in the Portola building doesn't come with a safe. Even a low budget travelodge had a safe! Yes we could use the safety deposit box in reception but come on what year are we in and why was i paying extra without this basic facility?

The good bits are definitely the trolley bus with access to both universal studios and the metro and a nice pool and a well priced breakfast buffet to finish our last morning in California. Warrens blackboard is a nice restaurant but to us English people with service charges and tips it can be an expensive meal. I would however recommend the bar meals for the more budget conscious.

When returning for my next holiday i would very much like to stay here again but with the extra $30 dollars plus being put on the newly refurbished rooms this will sadly be out of my league.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Manager at The Garland, responded to this review, July 20, 2014
Robert W

Thank you for taking the time to review your stay with us. I am sorry for the mix-up at check-in, as we do not charge extra for newly renovated rooms…however, different renovated rooms can be purchased at check-in. We appreciate your feedback very much and hope to see you back soon!
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Birmingham, UK
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 7, 2014

My friend and I stayed at this hotel for 5 nights and really enjoyed our stay here. The hotel is being renovated and the staff on reception informed us of this when we arrived and said if this caused us any problems to let them know. The renovations did not cause us any issues whilst we were there. Our room was clean and spacious and the balcony overlooked the pool. As with most things in LA everything is very spaced out and there isn't much within walking distance of the hotel however there is a supermarket, chemist and Starbucks all a five minute walk from the hotel. The free trolley shuttle to Universal Studios is very useful and will also drop you off at the metro station if you ask. We ate at the restaurant a couple of times and the food is good quality although some of the dishes are a little 'quirky'. The bar also has happy hour and as well as this applying to the drinks it also applies to some of the bar food menu. We had breakfast at the restaurant too, we opted for the buffet which consisted of fresh fruit, bacon, sausage, French toast, croissants etc. The pool area is clean and has sun loungers and we spent a few hours relaxing by the pool. The only issue we had with this hotel is the location - there is nothing to do within walking distance but as with a lot of things in LA, everything seems to be spread out The staff on reception were helpful with any queries we had and overall we enjoyed our stay here.

  • Stayed June 2014, traveled with friends
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dawn16ac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Manager at The Garland, responded to this review, July 20, 2014
Dawn 16ac

Thank you for your feview! I am happy to hear you were able to utilize our complimentary Trolley during your stay. It is great to hear that the renovations did not cause you any discomfort throughout your stay. We will be sure to pass on your kind words to our Front Desk staff. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
158 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed July 4, 2014

I have travelled to the United States 3 times on a leisure vacation and each time I have chosen to stay at The Beverly Garland. Why?? There's a number of reasons to that question. First of all the location....When visiting Los Angeles who doesn't want to visit Hollywood and the Walk of Fame? Who doesn't want to visit Universal Studio's? The Beverly Garland Hotel is tucked away close to the Hollywood Hills although it's roughly a 40 minute shuttle ride from LAX I still find it quite central. The hotel itself is comfortable and affordable. It has a nice sized swimming pool, restaurant and bar and being in Hollywood who knows who you may run into there? The Beverly Garland has it's own Shuttle Bus service which will do drop offs and pick ups from the local metro station and Universal Studio's. All in all I recommend this hotel when visiting Los Angeles.

Room Tip: The Beverly Garland Hotel is situated near a Freeway but I find it not very noisy at all. If you are...
See more room tips
  • Stayed September 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Mark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Manager at The Garland, responded to this review, July 21, 2014
Mark N

Thank you for your fantastic review! We are pleased that you found our location to be ideal for your travels. I am thrilled that you were able to utilize our on-site amenities. We hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 4, 2014

This is a great hotel and central to everything. They have a free shuttle that runs to universal which is great. The staff were friendly and helpful and rooms were clean.
Rooms were slightly dated, however absolutely lovely.
We really enjoyed our stay here!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alexandra924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Manager at The Garland, responded to this review, July 20, 2014
Alexandra924

Thank you for the great review! I’m happy to hear you utilized our complimentary Trolley to Universal Studios. We will let our staff know of your compliments. We hope to see you back soon so you can experience our new product, "The Garland"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Falls, Montana
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 3, 2014

This is a great place to stay when in the area. Only a mile from Universal Studios and a very friendly staff. Erin and Olivia were great at the front desk! Their printer in the business room was down so they went the extra mile and printed my six flags tickets for me. The pool area and firepit was great as well!

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Al G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Manager at The Garland, responded to this review, July 20, 2014
Al G

Thanks for the review! I am so glad to hear that Erin and Olivia at the Front Desk helped you out – we will be sure to tell them of your compliments. It’s great that you enjoyed our pool activities and firepit in the evenings. We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 1, 2014 via mobile

My husband and I stayed at this hotel for 3 nights in early June. After traveling over 35+ hours to arrive in LA all we wanted was to get some sleep. We walked in to the reception desk at 1pm hoping they might have a room ready. We were told that nothing would be available until 3pm. We sat in the bar (falling asleep) and came back at 3pm ready to check in. We were then told our room wouldn't be ready until 4. I really thought they might have tried to help us out a little given our circumstances. The girls at reception really didn't seem to care at all. Tried to charge us for parking too - we didn't have a car. I was pretty over it by this stage

The room was pretty good however the door to the balcony was broken and wouldn't open.

The buffet breakfast at the attached restaurant is amazing though. We were waited on by a lovely staff member. Unfortunately, I can't remember her name. Really made our stay though :)

The hotel is very close to universal so that was great.

Stayed June 2014, traveled as a couple
Helpful?
1 Thank Carla M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Manager at The Garland, responded to this review, July 20, 2014
Carla M:

Thank you for taking the time to write a review. I greatly appreciate your detailed feedback – and we do apologize that your room was not ready at the time of check-in. I am happy to hear that you enjoyed our breakfast buffet and restaurant staff member. We hope to welcome you back very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Garland

Property: The Garland
Address: 4222 Vineland Avenue, Los Angeles, CA 91602-3318 (Formerly Beverly Garland's Holiday Inn)
Phone Number:
Location: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Los Angeles
#9 Family Hotel in Los Angeles
#13 Green Hotel in Los Angeles
#15 Romantic Hotel in Los Angeles
#33 Business Hotel in Los Angeles
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Garland 4*
Number of rooms: 257
Official Description (provided by the hotel):
Walk into The Garland and you're instantly transported to a secluded, urban oasis, yet close to all the action and excitement of Universal Studios, Hollywood and LA's best attractions. Nestled within seven tree-shaded acres, this authentic LA experience is complete with a welcoming vibe and modern amenities to keep you plugged in, yet completely relaxed. Our guests enjoy a glittering pool under sunny skies, dining on savory dishes and sipping perfect martinis during sunset. The Garland is setting the standard for 'Retro-cool'. Check in and check it out. ... more   less 
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Also Known As:
Beverly Garland`s Holiday Hotel Los Angeles
Holiday Inn Beverly Garlands
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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